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Added 1 min ago
KA
Commercial Account Manager
Kaizen Automotive Group
Leduc, AB
- Full-time
As a Commercial Account Manager, you will be responsible for developing new business opportunities and growing strategic client relationships across Alberta. Reporting to the Director of…
Added 1 min ago
MG
Account/Business Development Manager - Edmonton
Manitoulin Group of Companies
Acheson, AB
- Full-time
● As an Account Manager with Manitoulin, you will enjoy a market-leading
Added 16 mins ago
W
(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
…multiple data sets helps understand the market and implement strategic levers to drive sustainable…
Added 16 mins ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Companies Limited
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 16 mins ago
ER
Sr. Sales Coordinator
Empire Roofing
Georgetown, ON
- Full-time
If you’re highly organized, detail-oriented, and thrive in a fast-paced sales environment where accuracy and strategic thinking matter, we’d love to hear from you.
Added 16 mins ago
CO
Project Manager – AI Building and Zoning Review
City of Niagara Falls
Niagara Falls, ON · Wayne Thomson Building
- Full-time
…internally through the Workday Jobs Hub app of your Workday account in order for your application to be processed as an internal…
Added 47 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Church & Dwight Canada is seeking a strategic and commercially minded Finance Manager, Business Unit Finance to serve as a key financial advisor and business partner to the Commercial team.
Added 47 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Church & Dwight Canada is seeking a strategic and commercially minded Finance Manager, Business Unit Finance to serve as a key financial advisor and business partner to the Commercial team.
Added 47 mins ago
RH
Acute Care Territory Manager
Robertson Human Asset
Toronto, ON
- Full-time
…ambitious growth plans, the organization is seeking a Territory Manager to expand its business across acute care healthcare facilities in the Greater Toronto…
Added 47 mins ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
…with the client. The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a…
Added 47 mins ago
General Manager
Nors
Dartmouth, NS
Reporting to the Eastern COO, The General Manager/ Branch Manager is responsible for developing, leading, and executing the company’s operations for all Branches in the Atlantic Region.…
Added 47 mins ago
RA
Senior Account Manager – Creative & Marketing
Recrute Action
Toronto, ON
- Contract
Manage strategic planning, stakeholder engagement, governance, risk management, program optimization, and execution activities to support measurable business and community impact.
Added 47 mins ago
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Divisional Sales Manager- Southern Ontario
Pandora
Toronto, ON
- Full-time
Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.
Added 47 mins ago
PG
Manager, Programmatic
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As an Account Manager, you are responsible for development of strategic programmatic recommendations for your book of business. Upon approval from the client, Programmatic Account Manager…
Added 1 hour ago
IB
Account Manager - Creative
Innovative Beauty Group
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for…
Added 1 hour ago
T
Représentant(e) développement des fffaires | Business Development Representative
Talan
Montreal, QC · Toronto, Ontario
- Full-time
Reporting to BDR manager and part of the marketing team, the Business Development Representative will play a strategic role in initiating discussions with potential clients through…
Added 1 hour ago
T
Business Development Representative
Talan
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to BDR manager and part of the marketing team, the Business Development Representative will play a strategic role in initiating discussions with potential clients through…
Added 1 hour ago
HA
Medical Aesthetics Account Manager – BC East, Hugel Canada
Hugel Aesthetics
BC · Vancoucer, British Columbia
- Full-time
We are looking for a highly motivated and experienced medical aesthetics Account Manager to join our Canadian sales team. This field-based role is in territory five days a week and is…
Added 1 hour ago
D
Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
…developing and maintaining business relationships with major strategic clients operating in the commercial sector, with a view to promoting and selling products and services in order to…
Added 1 hour ago
Senior Associate, Programmatic
WPP Media
Toronto, ON
…activity for your assigned brands and campaigns. You will own the account management, service, planning, setup and activation of your respective programmatic campaigns for your assigned…
Added 1 hour ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
Support senior management by acting as a subject matter expert, proposing working capital solutions, and providing strategic insights and decision-making support.
Added 1 hour ago
D
Gestionnaire, Planification Média
DAC
Montreal, QC
- Full-time
Added 1 hour ago
D
Market Development Manager
Desjardins
QC · Caisse Desjardins de la Chute-Montmorency-- île-d'Orléans
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 1 hour ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
…commercial strategy, business intelligence, demand planning, and bid management in one function. Working as a strategic partner and deputy to the Head of Commercial Strategy & Delivery, the…
Added 1 hour ago
Key Account Manager
Nestle Operational Services Worldwide SA
Mississauga, ON
As a Key Account Manager, you will be working on a strategic key account within the Grocery Channel. This role is a great opportunity to grow and develop your sales experience. You will be…

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

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More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

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