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Added 1 min ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 min ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 1 min ago
US
Delivery Helpers - Fraser Valley Delta Area
UPS Supply Chain Solutions
BC · CA - FRASER VALLEY CENTER (BCFRV)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 min ago
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(CAN) Food & Consumables Team Lead
Walmart
Cobourg, ON
- Full-time
5. Review completed schedules with People Lead.
Added 1 min ago
LC
Grocery Department Manager
Loblaw Companies Limited
Edmonton, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 1 min ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
Assistant Lead Hand – Shipping, Receiving & Inventory Control
Added 1 min ago
CI
Associate, Private & Alternative Asset Operations (12-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As an Associate, Private & Alternative Asset Operations, on a 12-month contract, you will play a key role in ensuring the accurate and efficient execution, servicing, and reporting of…
Added 1 min ago
Warehouse A Associate (Morning Shift)
Canada Cartage Group of Companies
Winnipeg, MB
Under the direction of the Operations Supervisor or department Lead Hand, Warehouse associates are responsible for handling inbound and outbound freight safely and accurately. Use of a…
Added 1 min ago
Quality & Certification Lead
WSG Energy Services
BC
WSG is seeking an experienced Quality & Certification Lead to oversee quality assurance and certification activities for testing and commissioning operations on our Project.
Added 1 min ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.
Added 1 min ago
ER
Sr. Sales Coordinator
Empire Roofing
Georgetown, ON
- Full-time
At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork,…
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V
Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the…
Added 1 min ago
Zone Supervisor - Facility Services Operations
University of Windsor
Canada
…services in all buildings under the scope of Facility Services Operations which includes planning and coordination of work assignments, supporting staff and maintaining a high standard of…
Added 1 min ago
GH
Customer Account Analyst
GE HealthCare
Mississauga, ON
- Full-time
As the Customer Account Analyst, you will be joining a fast-paced environment as part of the GE Healthcare Service Operations team. In this role, you will have an opportunity to work…
Added 1 min ago
VP
Spécialiste des ventes et de la formation – MD Formula | MD Formula Sales & Education Specialist
Victoria Park Medispa
Westmount, QC
- Full-time
Added 1 min ago
I
Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
…governance over InnPower’s station assets, system planning, system operations, and asset optimization functions. This role is accountable for setting long-term infrastructure and asset…
Added 1 min ago
S
Sales Manager
Sandvik
Saskatoon, SK
- Full-time
We’re looking for a Sales Manager - MECU to drive the growth of our Mechanical Cutting business in Canada. You’ll lead our sales strategy, strengthen key customer relationships, develop a…
Added 1 min ago
A
Store Assistant Manager
Ardene
St. Catharines, ON
- Full-time
…objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide…
Added 17 mins ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
Direct project teams through construction and MEP integration and lead the path through commissioning (all Levels) to turnover, so that systems are energized safely, proven and handed to…
Added 17 mins ago
B
Senior Financial Analyst, FP&A
BlueCat
Toronto, ON
- Full-time
…transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage,…
Added 17 mins ago
Art Director
Cozey
Mont-Royal, QC
…know-how to turn these ambitious concepts into reality. You will lead art direction on all brand creative projects from start to finish, from ideation, presentation, iteration, planning,…
Added 17 mins ago
GG
Concrete Placing Foreman
Giusti Group of Companies
Calgary, AB
- Full-time
We are seeking an experienced and detail-oriented Concrete Placing Foreman to oversee and coordinate concrete placement operations on construction sites. The ideal candidate will possess…
Added 17 mins ago
TT
Deburr/ Hole Checker Operator
TTM Technologies
Toronto, ON
- Full-time
Handle, stage, and package finished parts for downstream operations or shipping.
Added 17 mins ago
TI
Shipper/Receiver
TTI, Inc.
AB · Edmonton Factory Service Centre
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 17 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
We have a current vacancy for a PMO Manager Lead to join our Team in Ottawa, Ontario.

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

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More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

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