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Added 7 mins ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
…engineering departments, manufacturing, marketing, dealers and sales representatives, operations, and other internal stakeholders. Create Solidworks assembly layouts as required to…
Added 7 mins ago
R
Automotive Electrical Sourcing & Category Manager
REXEL
Winnipeg, MB
- Full-time
…successful candidate will work closely with suppliers, customers, sales teams, procurement, operations, engineering, marketing, and business leaders to identify opportunities, manage supply…
Added 7 mins ago
R(
Assistant Store Manager - Cornerstone Lloydminster
Reitmans (Canada) Ltée/Ltd
Lloydminster, AB
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 7 mins ago
IB
Customer Experience Leader (Contract 18 Months)
Indigo Books & Music
London, ON
- $18.6 to $23.25 CAD / hour
- Full-time
Leads execution of customer experience priorities within the store, leveraging customer, sales, and omni-channel insights to optimize team deployment, deliver exceptional service, and drive…
Added 22 mins ago
Retail Experience Lead
Fire & Flower Inc.
Morinville, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 22 mins ago
Warehouse - Inventory Analyst
Polytainers Inc
Toronto, ON
Reporting to the Warehouse Manager, the Inventory Analyst is responsible for maintaining inventory accuracy through daily cycle counting, inventory analysis, pallet management, and…
Added 22 mins ago
Senior Financial Analyst - Financial Planning and Analysis
Enercare
Markham, ON
About the Team: The role will report directly into the Sr. Manager, FP&A, and is part of the broader FP&A team at Enercare. The individual will be working closely with the Corporate Finance…
Added 22 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 22 mins ago
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(CAN) Front End Assistant Manager
Walmart
Pointe-Claire, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 22 mins ago
LC
Bakery InStore Assistant Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Ottawa, ON
- Full-time
We're looking for talented, passionate leaders with a proven record of delighting customers and growing sales.
Added 22 mins ago
ST
Manager, Validation Engineering
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Way, Onsite
- Full-time
Are you a driven validation leader ready to shape quality standards and drive engineering excellence across complex operations? Join STEMCELL Technologies as the Manager, Validation…
Added 22 mins ago
HA
Junior Product Manager, Hugel Canada
Hugel Aesthetics
Toronto, ON
- Full-time
…with commercial presence in approximately 70 countries and operations across nine international subsidiaries, including Hugel…
Added 22 mins ago
Project Coordinator
Spartan Controls Ltd.
Calgary, AB
…Actuation & Measurement team, in Calgary. Reporting to the Manager, Coordinators, you will be responsible for processing customer purchase orders from receipt to delivery, procuring…
Added 22 mins ago
PV
Keyholder
Pet Valu
Prince George, BC
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 22 mins ago
PV
Keyholder
Pet Valu
Toronto, ON
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 22 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 22 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Revelstoke, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 22 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Langford, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 22 mins ago
AR
Restaurant Manager
A&W Restaurants
AB
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 22 mins ago
AR
Restaurant Assistant Manager
A&W Restaurants
Kamloops, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 22 mins ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
Actively pursue effective and efficient operations of respective areas in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy,…
Added 37 mins ago
CL
Store Manager
Chatters Limited Partnerships
BC
- Full-time
Proven success leading teams, driving sales performance, and managing operations
Added 37 mins ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
In addition, their role will also be to develop Web Applications, scripts and back-end services that will help our Sales, Operations and Product Development teams realize efficiencies…
Added 37 mins ago
SL
Payroll Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Reporting to the Senior Payroll Manager, Payroll Operations, the Payroll Specialist will be responsible to process biweekly payroll for 7,000+ US employees. This is a 15-month contract…
Added 37 mins ago
Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Lakeside, NS
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

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More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

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