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Added 15 mins ago
GG
Project Manager
Giusti Group of Companies
Calgary, AB
- Full-time
We are seeking an organized, results-driven Project Manager to lead construction projects from planning through completion. This role coordinates teams, schedules, budgets, documentation,…
Added 15 mins ago
UO
Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- $4,981 to $5,713 CAD / month
- Full-time
This position reports to the Department Manager, with a dotted-line report to the Head(s) of Department. This position interacts with students, staff, faculty members, Enrolment Services,…
Added 30 mins ago
CS
Hybrid Caretaker
Cleantech Service Group
Port Moody, BC
- $23 CAD / hour
- Part-time
Property Manager Relations: Maintain consistent communication with the property manager to ensure the building is secure, well-maintained, and operating smoothly. Conduct chemical checks…
Added 30 mins ago
FH
Medical Clinic Receptionist - Burlington
Foundation Health Canada
Burlington, ON
- $18.5 CAD / hour
- Part-time
Identify and report operational issues to the appropriate manager.
Added 30 mins ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Underwriting Team Manager, Group Medical Underwriting, the Administration Service Specialist is responsible for providing administrative and operational support to the…
Added 30 mins ago
FS
Director, HOA Governance and Property Management
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
…consistency, mitigate risk, and elevate homeowner experience and asset performance. This position is highly visible, with employee interactions at various levels, both internally and…
Added 44 mins ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager, Wastewater Services with the Public Utilities Commission.
Added 44 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Program Manager, Water Services with the Public Utilities Commission.
Added 59 mins ago
JM
Director, Publications
JUMP Math
Toronto, ON
- Full-time
Position Summary: Reporting to the Publisher, the Director, Publications is the key project manager overseeing the writing and production processes and staffing for the creation of…
Added 1 hour ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Carry out administrative functions as directed by Manager.
Added 1 hour ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Previous court clerk experience will be considered an asset.
Added 1 hour ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
The Audit Manager II ( Business Intelligence Engineering) provides specialized expertise to help guide the planning, risk assessment, and execution of audits. This role plays an essential…
Added 1 hour ago
T
Data Scientist I (Quants) – Insurance Model Validation
TD
Toronto, ON
- Full-time
The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
Added 1 hour ago
AI
Lease and Rental Administrative Specialist
Altruck International Centres
Kitchener, ON
- Full-time
Experience with CRM Software; Salesforce an asset.
Added 1 hour ago
Assembly Technician II
Excelitas Technologies
Mississauga, ON
Performs inline testing, inspection using measuring instruments, software, fixtures, and electrical test equipment to ensure parts and assemblies meet production standards.
Added 1 hour ago
L
Retirement Consultant
LifeWorks
AB · Vancouver, BC · Winnipeg, MB · Regina, SK
- $70,000 to $100,000 CAD / year
- Full-time
Act as manager in the client accounts department
Added 1 hour ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
…Value Partners is currently registered as an investment fund manager, portfolio manager and exempt market…
Added 1 hour ago
M
Project manager, complex tech projects (AI, infrastructure, cybersecurity)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Client is looking for a project manager who can
Added 1 hour ago
Sr. Estimator, Transmission
Aecon
Calgary, AB · Edmonton, AB · Toronto, ON
Reporting to the Estimating Manager, the Senior Estimator (Transmission) will be responsible for accurately estimating the cost of labour, equipment and materials for supply and…
Added 1 hour ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
Support Solidworks PDM (Product Data Management) Software Administration with the Manager of Product Support and IT (setup up accounts for new users, verify and assign proper permissions,…
Added 1 hour ago
C
Transmission Lines Engineering Trainee (Civil)
CIMA+
Mississauga, ON · Calgary, Alberta
- $71,200 to $97,900 CAD / year
- Full-time
Knowledge of the PLS software suite (PLS-CADD, PLS-POLE, PLS-TOWER) (an asset)
Added 2 hours ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Added 2 hours ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Added 2 hours ago
Financial Operations Clerk-C0792
City of London
London, ON
Reports to the Manager, Financial Operations; responsible for the local data processing of the SAMS (Social Assistance Management System) Provincial database; accounts payable and accounts…
Added 2 hours ago
UO
Research Assistant/Technician 2
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $28.29 to $33.66 CAD / hour
- Full-time
This position reports directly to Dr. Trevor Goodyear and the Research Manager. The incumbent will attend regular team meetings to ensure effective communication, but the nature of the work…

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

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More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

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