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Added 36 mins ago
AI
Analyst, Accounts Payable
American Iron & Metal (AIM)
Montreal, QC
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 1 day ago
U
Collections Analyst - Bilingual (French)
Uline
Toronto, ON · Hamilton, ON · Mississauga, ON · Cambridge, ON · Milton, ON · Canada Corporate (KC)
- Full-time
Are you a finance professional who enjoys building strong customer relationships and solving problems? Join Uline as a Bilingual (French) Collections Analyst, where you’ll help manage…
Added 1 day ago
PS
Bilingual (French and English) Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Bilingual (French and English) Service Support Analyst - Tier 1
Added 1 day ago
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Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as…
Added 1 day ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Reporting to the Supervisor, Sales Pricing Management and Data Analytics, your role will include analyzing and managing our sales pricing through various pricing levers, as well as…
Added 1 day ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Richelieu Hardware is seeking a Sales Pricing Management and Data Analysis Analyst to join its Corporate Team at the Head Office in Saint-Laurent, Quebec.
Added 1 day ago
LV
DATA ANALYST-EN
La Vie En Rose
Montreal, QC
- Full-time
Bilingual in French and English, both spoken and written;
Added 1 day ago
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BMO Capital Markets Summer 2027 Corporate Banking Analyst, Montreal
BMO
Montreal, QC · HO
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and…
Added 1 day ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
For Quebec-based opportunities, candidates must be French-first and bilingual, as the team primarily operates in English.
Added 1 day ago
BG
Compensation Manager
Berean Group International, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Compensation Analyst / Compensation Manager to support compensation and benefits programs, market analysis, and reward initiatives within a large,…
Added 2 days ago
C
Senior Financial Analyst, Financial Information and Controls
Couche-Tard
Laval, QC
- Full-time
Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined…
Added 2 days ago
DATA ANALYST
Boutique La Vie En Rose
Montreal, QC
Bilingual in French and English, both spoken and written;
Added 2 days ago
IL
Bilingual Applications Analyst
IPH Limited
Toronto, ON
- Full-time
We are looking for a bilingual Applications Analyst to join our IT team at IPH Limited in Canada. This role offers the opportunity to work on business-critical applications, supporting…
Added 2 days ago
R&
Senior Credit Analyst
Robertson & Company Ltd.
Barrie, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client, a leader in the distribution industry, is seeking a Senior Credit Analyst to join their team at their corporate office in Barrie, Ontario. This role involves evaluating and…
Added 2 days ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Application Support Analyst will join…
Added 2 days ago
GA
Bilingual Credit and Collection Analyst
GDI Ainsworth
Mississauga, ON
- Full-time
We are currently seeking a full-time, permanent Credit and Collections Analyst to join our Mississauga office. Bilingual English/French is a strong asset. This role is responsible for…
Added 2 days ago
GC
REQ26-171 - Analyst - Industrial Systems
Glencore Canada
Quebec, QC
- Full-time
Bilingual in French and English, both spoken and written
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Prince George, BC
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 2 days ago
FC
Dealer Services Analyst
Ford Credit
Oakville, ON
- Full-time
Bilingual in English and French is preferred.
Added 2 days ago
AA
Analyste Financier / Financial Analyst
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is looking for a Financial Analyst to join our finance team based in Mirabel (Quebec, Canada), where you will work jointly with the Airbus finance team…
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Kelowna, BC
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 2 days ago
G
REQ26-171 - Analyst - Industrial Systems
Glencore
Quebec, QC
- Full-time
Bilingual in French and English, both spoken and written
Added 2 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB
- $52,000 to $59,000 CAD / year
- Full-time
The Analyst keeps up to date on market trends and best practices to ensure continual service improvements.
Added 2 days ago
JI
Erikson Consumer Order Desk - Analyste de comptes / Account Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
…fidèle à notre mission première d’offrir UNIQUEMENT le meilleur service à la clientèle…
Added 2 days ago
Bilingual (French and English) Parts Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Parts Support Analyst. You will provide top quality…

Talent Acquisition - Achev

IT - Application Support Analyst – Level 2

Mississauga, ON, Canada

Salary rate: $22,500

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Job details

Pay: Salary rate: $22,500
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

Summary

Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Application Support Analyst will join the Application Support team, reporting to the Manager of Customer Services and Business Development. This role focuses on frontline support for the History for Assessments, Referrals and Training system (HARTs) and other assigned applications. The analyst will ensure reliable application performance, user support, and accurate documentation, contributing to Achev’s mission of empowering newcomers to Canada.

Duties & Responsibilities

Respond to phone calls, emails, and tickets, documenting all inquiries in JitBit.

Troubleshoot and resolve application/software issues, escalating to Production Support or Infrastructure teams when required.

Analyze user requests and errors to determine the best solutions and resource use.

Collaborate with DBAs to ensure inquiries and data entry errors are addressed promptly.

Track bugs and new work items using Azure DevOps.

Support end-users with application navigation, data entry, and reporting functions.

Prepare training materials and assist trainers during sessions or meetings.

Compile monthly reports on helpdesk activity, including call volumes, user concerns, and programming updates.

Participate in testing new features and system updates; document and share test cases/results.

Create, update, and maintain statistical reports for stakeholders.

Perform other duties as assigned.

Qualifications

Minimum post‑secondary education in Information Technology, Computer Science, or a related field (e.g., IT Support, Computer Systems Technology, Network Administration), or equivalent job experience in application/software support.

Certifications or training in Microsoft Azure, ITIL, DevOps methodologies, database administration, or helpdesk/service desk operations are considered assets.

Previous experience in application/software support or an IT helpdesk environment.

Familiarity with ticketing systems (JitBit, SolarWinds) and DevOps methodologies.

Experience troubleshooting application errors, user access issues, and system configurations.

Bilingual (English/French) preferred.

Excellent verbal and written communication skills, including professional phone etiquette.

High level of interpersonal skills; ability to work collaboratively with diverse stakeholders

Salary rate: $22,500

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

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More about this job

Responsibilities

The Application Support Analyst will provide frontline support for the HARTs system by troubleshooting issues, managing tickets, and documenting inquiries. They will also collaborate with technical teams to resolve errors, prepare training materials, and generate statistical reports for stakeholders.

Requirements

Candidates must have post-secondary education in Information Technology or a related field, along with experience in application support or helpdesk environments. Proficiency in ticketing systems, DevOps methodologies, and strong communication skills are essential for this role.

Skills

Application support
Troubleshooting
Ticketing systems
JitBit
Azure DevOps
Data entry
Reporting
Technical documentation
Software testing
Communication skills
Interpersonal skills
Database administration
ITIL
Microsoft Azure

Visa sponsorship

Not detected in the job text

Keywords

Application Support
HARTs
JitBit
Azure DevOps
ITIL
Microsoft Azure
Database Administration
Helpdesk
Service Desk
Troubleshooting
System Configuration
Data Entry
Reporting
Technical Support
Software Support
Information Technology
Computer Science
Network Administration

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