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Added 7 mins ago
Maintenance Repair Analyst
The Seaboard Transport Group
Toronto, ON · North York, ON
Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 8 mins ago
Intermediate Cost Analyst
Worley
AB · Edmonton, AB
Full-time
We are currently recruiting for an Intermediate Cost Analyst. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 8 mins ago
Intermediate Cost Analyst
Worley
Calgary, AB
Full-time
We are currently recruiting for an Intermediate Cost Analyst. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 8 mins ago
Data Services analyst
Dexian
Toronto, ON
$42 to $45 CAD / hour
Contract
Job Title -BA II ( Data Services Analyst) #no BHID
Added 8 mins ago
Financial Controller - FP &A
BoomerangFX
Mississauga, ON
$80,000 to $95,000 CAD / year
Full-time
…month-end close, and financial reporting, while supporting business analysis and decision-making. You will work closely with the Director of Finance, who leads strategic planning and…
Added 8 mins ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 8 mins ago
Network Analyst
Kativik llisarniliriniq
Montreal, QC
Full-time
Under the general supervision of the Coordinator of IT Services, the Network Analyst will be responsible for ensuring the continuity of operational services including Microsoft domains,…
Added 8 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 9 mins ago
Data Analyst
Brother Canada
Dollard-Des Ormeaux, QC
Reporting to the Director, Analytics & Insights, the Data Analyst enables better, faster and simpler decisions through data and science. They generate valid, reliable and timely insights…
Added 21 mins ago
Maintenance Repair Analyst
The Seaboard Transport Group
Moncton, NB
Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 21 mins ago
Maintenance Repair Analyst
The Seaboard Transport Group
Dartmouth, NS
Full-time
Role Overview: The Maintenance Repair Analyst plays a key role in strengthening fleet reliability, safety and performance for heavy-duty trucks and trailers. By connecting field expertise…
Added 21 mins ago
Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$35 to $44 CAD / hour
Contract
The position will be responsible for providing best-of-class service to clients of TD Securities and internal business partners by managing the data capture requirements for legal…
Added 21 mins ago
Systems Analyst III
TELUS Health
Toronto, ON
Full-time
The Associate Implementation Analyst plays a key role in designing and configuring our benefits solutions for clients. You'll partner with senior team members to translate business…
Added 22 mins ago
Senior Business Analyst – Web Applications Toronto, Canada
BURGEON IT SERVICES
Toronto, ON
Contract
Position: Senior Business Analyst – Web Applications
Added 22 mins ago
Financial Analyst
Irving Shipbuilding
Dartmouth, NS
Full-time
Are you ready to turn data into decisions? As a Financial Analyst, you’ll play a key role in shaping the financial direction of the business by partnering with operations to deliver timely…
Added 22 mins ago
Business Analyst and IT Support
Government of Manitoba
Winnipeg, MB
Full-time
Reporting to the Manager, Service Delivery, the Business Analyst and IT Support provides business analysis, application support, desktop coordination, and technology operations services for…
Added 24 mins ago
Technology Lead
Infosys
ON
Infosys Public Services is seeking a Business System Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software…
Added 24 mins ago
Senior GRC Analyst - Central or Eastern time, US or Canada
Shift Technology
Toronto, ON
Identify key risk areas in collaboration with engineering and business teams and facilitate security control evaluations and testing.
Added 24 mins ago
Sr. Technical Systems Analyst – Database Activity Monitoring (GCS)
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
…working together to deliver trusted advice to help our team and business partners. We care about each other, reaching our potential, making a difference to our communities, and achieving…
Added 40 mins ago
Project Financial Analyst
Polaryn Solutions Inc.
Dartmouth, NS
Full-time
The Project Financial Analyst supports financial reporting and analysis across COVE projects and programs, adapting to changing priorities and providing assistance where needed. The role is…
Added 40 mins ago
Delivery Manager
WCB-Alberta
AB · Edmonton - Jarvis
Full-time
Business Analyst experience and a PMP, PgMP or similar designation are considered assets.
Added 40 mins ago
Sr. IT Ops Analyst
TD
Mississauga, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 40 mins ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 40 mins ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 53 mins ago
Business Systems Analyst - Identity Access Management
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$76 to $92 CAD / hour
Contract
This is a Business Systems Analyst role supporting workforce and identity management, with a focus on authentication and authorization within a large enterprise environment. The position is…

Talent Acquisition - Achev

IT - Application Support Analyst – Level 2

Mississauga, ON, Canada

Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

Summary

Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Application Support Analyst will join the Application Support team, reporting to the Manager of Customer Services and Business Development. This role focuses on frontline support for the History for Assessments, Referrals and Training system (HARTs) and other assigned applications. The analyst will ensure reliable application performance, user support, and accurate documentation, contributing to Achev’s mission of empowering newcomers to Canada.

Duties & Responsibilities

Respond to phone calls, emails, and tickets, documenting all inquiries in JitBit.

Troubleshoot and resolve application/software issues, escalating to Production Support or Infrastructure teams when required.

Analyze user requests and errors to determine the best solutions and resource use.

Collaborate with DBAs to ensure inquiries and data entry errors are addressed promptly.

Track bugs and new work items using Azure DevOps.

Support end-users with application navigation, data entry, and reporting functions.

Prepare training materials and assist trainers during sessions or meetings.

Compile monthly reports on helpdesk activity, including call volumes, user concerns, and programming updates.

Participate in testing new features and system updates; document and share test cases/results.

Create, update, and maintain statistical reports for stakeholders.

Perform other duties as assigned.

Qualifications

Minimum post‑secondary education in Information Technology, Computer Science, or a related field (e.g., IT Support, Computer Systems Technology, Network Administration), or equivalent job experience in application/software support.

Certifications or training in Microsoft Azure, ITIL, DevOps methodologies, database administration, or helpdesk/service desk operations are considered assets.

Previous experience in application/software support or an IT helpdesk environment.

Familiarity with ticketing systems (JitBit, SolarWinds) and DevOps methodologies.

Experience troubleshooting application errors, user access issues, and system configurations.

Bilingual (English/French) preferred.

Excellent verbal and written communication skills, including professional phone etiquette.

High level of interpersonal skills; ability to work collaboratively with diverse stakeholders

Salary rate: 45,000

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

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More about this job

Responsibilities

The analyst will provide frontline support for the HARTs system by troubleshooting application issues and documenting inquiries in the ticketing system. They will also collaborate with technical teams to resolve data errors, track bugs, and prepare training materials for end-users.

Requirements

Candidates must have post-secondary education in Information Technology or a related field, along with experience in application support or helpdesk environments. Proficiency in ticketing systems, DevOps methodologies, and strong communication skills are required for this role.

Skills

Application support
Troubleshooting
Ticketing systems
JitBit
Azure DevOps
Data entry
Reporting
Technical documentation
Database administration
Communication skills
Interpersonal skills
Software support
ITIL
Microsoft Azure
System testing

Visa sponsorship

Not detected in the job text

Keywords

Application Support
HARTs
JitBit
Azure DevOps
ITIL
Microsoft Azure
Database Administration
Helpdesk
Service Desk
Troubleshooting
System Configuration
Data Entry
Reporting
Technical Support
Software Support
Information Technology
Computer Science
Network Administration
DevOps
Stakeholder Management

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