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Added 2 hours ago
AS
Lead, Technology Strategy & Innovation
Alquemy Search & Consulting
Toronto, ON
- Contract
This is not a traditional Business Analyst, Project Manager, or hands-on AI Engineering role. We are looking for a strategic problem-solver who can challenge the status quo, facilitate…
Added 2 hours ago
AC
Recovery Claims Adjuster
Aviva Canada
Oakville, ON
- Full-time
Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation
Added 5 hours ago
X
Technical Product Marketing Manager
Xanadu
Toronto, ON
- Full-time
…represent Xanadu as a technical evangelist at industry events and analyst…
Added 5 hours ago
X
Technical Project Manager
Xanadu
Toronto, ON
- Full-time
Technical background or previous experience working as an engineer, developer, systems engineer, or technical analyst.
Added 5 hours ago
Product Support Analyst - Bilingual (English & French)
CMiC
Toronto, ON
Added 16 hours ago
AC
Business operations analyst
ALTEN Canada
Montréal, QC
- $75,000 to $80,000 CAD / year
- Full-time
- Hybrid
Added 17 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
As a Software Analyst Intern/Coop at Hitachi Rail Canada Inc., you will contribute to the development and analysis of software solutions, gaining hands-on experience in a global technology…
Added 17 hours ago
SG
Associate Director – Non-Bank Financial Institutions, New York City, Denver or Toronto
S&P Global
Toronto, ON
- Full-time
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so…
Added 20 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 20 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
Our Nuclear Analyst Interns will play a key technical role in the performance of various projects within the Calian Nuclear team. These Analysts Interns will support technical projects in…
Added 23 hours ago
CI
Sr. Professional Engineer
Calian in Space & Technology
Ottawa, ON
- Full-time
Added 1 day ago
OT
Lead Financial Analyst
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Added 1 day ago
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Business Development Manager - Moncton
Sysco
Moncton, NB · Sysco Moncton
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 1 day ago
A
Management Consulting Senior Analyst (CPA Candidate)
Accenture
Ottawa, ON · Toronto, ON
- Full-time
Added 1 day ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 day ago
CG
Senior Analyst, Enterprise & Operational Risk Management
Canada Guaranty
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The Senior Analyst, Enterprise & Operational Risk Management plays a key role in strengthening Canada Guaranty’s Enterprise Risk Management (ERM) program by enhancing enterprise-wide risk…
Added 1 day ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 1 day ago
R
VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Strengthen Revun’s credibility through media, partnerships, awards, industry events, podcasts, speaking opportunities, analyst relationships, and customer success stories
Added 1 day ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
Added 1 day ago
S
Cost Analyst
SYSTRA
Montreal, QC
- Full-time
We are looking for a Cost Analyst to support resource costing, financial bids, and profitability analysis while ensuring the accuracy of financial models and compliance requirements. The…
Added 1 day ago
MA
EOI: CARE+ IT Business Systems Analyst
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
Expressions of interest are being accepted from employees who wish to work as an IT Business Systems Analyst for the CARE+ Electronic Medical Records (EMR) Project.
Added 1 day ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
As a Senior Business Analyst, you will work closely with business stakeholders, technology teams, and subject matter experts to analyse requirements, deliver solutions, and support the…
Added 1 day ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
5-7 years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
Added 1 day ago
T
Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…partner, data or analytics product owner, BI/analytics business analyst, or analytics/operations consultant (an “analytics translator” profile). Pharmaceutical or other regulated-industry…
Added 1 day ago
T
Analyste Des Systèmes D'affaires (BSA) / Business Systems Analyst (BSA)
TEKsystems
Montreal, QC
- $80 to $90 CAD / hour
- Contract
Business Systems Analyst | Microsoft Dynamics 365 Finance & Operations

Talent Acquisition - Achev

IT - Help Desk Analyst

Mississauga, ON, Canada

Salary: $63,000

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Job details

Pay: Salary: $63,000
Apply by: Oct 14, 2026
Experience: 2-5 years' experience in IT-related fields
Posting language: English
Posted: Oct 8, 2026

Original job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

DUTIES AND RESPONSIBILITIES

Act as first line of user support for Achēv by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achēv employees across all sites
Record all information into the Achēv ' Workflow Management System
Perform installation, configuration, maintenance and troubleshooting of desktop hardware, software and peripheral and portable/mobile devices.
Ensure network connectivity and perform preliminary diagnostics as required and - escalate issues based on the impact and urgency of the incident.
Administer equipment hardware and software upgrades and maintain end-user accounts, permissions and access rights
Maintains PC equipment & software inventory
Perform system backups and recovery
Create and maintain inventory of all desktop, laptop computers, and miscellaneous IT equipment including mobile devices
Work with vendors and suppliers for hardware warranty services, hardware repairs, and quotes for new equipment
Hands-on involvement in the processes and administration related to IT equipment,
e.g. photocopiers, desktop equipment (monitors, phones and cell phones)

QUALIFICATIONS

Bachelor's degree in IT-related field preferred.
A+ or Microsoft MCSA certification preferred.
2-5 years' experience in IT-related fields
In-depth knowledge and experience with Windows 10+
Thorough understanding of Windows AD and Windows Domain environment.
Strong knowledge of common business applications and software suites, including but not limited to MS Office 2007+, major web browsers, antivirus software, remote access/support software, VPN clients and Adobe products
Strong interpersonal skills and client service focused
Self-motivated quick learner genuinely enthusiastic about going above and beyond to help people solve their IT problems and get the most from their IT devices and systems
Travel is required to 9 sites (a car and valid Ontario Drivers' License are required)

Salary: $63,000

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

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More about this job

Responsibilities

The Help Desk Analyst acts as the first line of support by managing tickets, phone calls, and email requests while providing one-on-one assistance to employees. Responsibilities also include installing and maintaining hardware, software, and network connectivity across multiple sites.

Requirements

Candidates should have 2-5 years of experience in an IT-related field and a thorough understanding of Windows 10 and Active Directory. A bachelor's degree in an IT-related field and A+ or MCSA certifications are preferred, along with a valid driver's license for site travel.

Skills

Help desk support
Troubleshooting
Hardware installation
Software configuration
Windows 10
Windows AD
Windows Domain
Network connectivity
Inventory management
System backups
Client service
Technical support
Peripheral devices
Mobile device management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Windows 10
Active Directory
Hardware
Software
Troubleshooting
Network Connectivity
Inventory
System Backups
MS Office
VPN
Antivirus
Adobe
A+
MCSA
Desktop Support
Mobile Devices
Peripheral Devices
Technical Support
Workflow Management
Client Service
IT Infrastructure
Warranty Services
Configuration

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