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Added 18 mins ago
3S
Digital Media Analyst
369 Secure Ltd.
North York, ON
- From $40 CAD / hour
- Full-time
- On-site
Added 3 hours ago
M
Sr. Technical Analyst, MarTech
Manulife
Toronto, ON
- Full-time
The MarTech Sr. Technical Analyst is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife…
Added 7 hours ago
P
business analyst project manager
PAKFAB
Aylmer, ON
- Full-time
Added 12 hours ago
NS
Research Project Coordinator - The Department of Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 12 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Temporary
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 17 hours ago
A
Instructor Senior Analyst
Accenture
Toronto, ON
- Full-time
Experience using software such as Adobe Captivate, Articulate Storyline, Kahoot and/or Mentimeter.
Added 18 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 20 hours ago
WR
Application Support Analyst
Waterloo Regional Police Service
Cambridge, ON
- $106,204.4 to $125,189.63 CAD / year
- Full-time
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 21 hours ago
Research Project Coordinator - The Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 22 hours ago
CO
SERVICE DESK ANALYST (1 vacancy)
City of Woodstock
Woodstock, ON
- Full-time
…Windows environments (e.g., Windows 10/11). In-depth knowledge of Adobe and Microsoft Office suites and tools. Working knowledge of a range of diagnostic…
Added 22 hours ago
Applications Support Analyst
Region of Waterloo
Cambridge, ON
The Applications Support Analyst assists in the design, development, implementation and maintenance of systems and project solutions for the Emergency Services Cooperative Ontario…
Added 1 day ago
BL
IT Support Analyst
BC Legal Management Association
BC · West Vancouver, BC
- Other
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 1 day ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 1 day ago
OP
Research Analyst OIAU
Ottawa Police Service
Ottawa, ON
- Full-time
Working knowledge of i2 Analyst Notebook, ESRI ArcGIS Pro, Adobe Acrobat, and PowerBI.
Added 1 day ago
HC
Scrum Master
Havas CX Canada
Toronto, ON
- Full-time
Prior Experience working within an agency function (Developer, QA Analyst)
Added 1 day ago
IT - Help Desk Analyst
Talent Acquisition - Achev
Mississauga, ON
…antivirus software, remote access/support software, VPN clients and Adobe…
Added 1 day ago
IT Support Analyst
Lawson Lundell
Vancouver, BC
We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and…
Added 1 day ago
Research Analyst OIAU
CityofOttawa
Ottawa, ON
Working knowledge of i2 Analyst Notebook, ESRI ArcGIS Pro, Adobe Acrobat, and PowerBI.
Added 1 day ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 2 days ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 2 days ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Media Analyst role will be responsible for executing a wide variety of analyses in support of a client that is looking for help to better understand their media performance via…
Added 2 days ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
The Sr. Analyst role will be responsible for analyzing site performance across a wide array of client sites, including differences in paid and earned traffic from media, search, social,…
Added 2 days ago
Records Clerk (Clerk 2)
The Government of Nova Scotia
HALIFAX, NS
…Registry daily operations under the direction of the Records Analyst 2. The role helps maintain integrity, accessibility, security, and accurate tracking of physical and electronic records…
Added 2 days ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 2 days ago
E
Marketing Analyst
Edelman
Toronto, ON
- Full-time
Edelman is seeking a Marketing Analyst Analytics to join our growing Intelligence team. This role supports analytics across paid, earned, and owned media channels, including social, search,…

Talent Acquisition - Achev

IT - Help Desk Analyst

Mississauga, ON, Canada

Salary: $63,000

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Job details

Pay: Salary: $63,000
Apply by: Oct 14, 2026
Experience: 2-5 years' experience in IT-related fields
Posting language: English
Posted: Oct 8, 2026

Original job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

DUTIES AND RESPONSIBILITIES

Act as first line of user support for Achēv by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achēv employees across all sites
Record all information into the Achēv ' Workflow Management System
Perform installation, configuration, maintenance and troubleshooting of desktop hardware, software and peripheral and portable/mobile devices.
Ensure network connectivity and perform preliminary diagnostics as required and - escalate issues based on the impact and urgency of the incident.
Administer equipment hardware and software upgrades and maintain end-user accounts, permissions and access rights
Maintains PC equipment & software inventory
Perform system backups and recovery
Create and maintain inventory of all desktop, laptop computers, and miscellaneous IT equipment including mobile devices
Work with vendors and suppliers for hardware warranty services, hardware repairs, and quotes for new equipment
Hands-on involvement in the processes and administration related to IT equipment,
e.g. photocopiers, desktop equipment (monitors, phones and cell phones)

QUALIFICATIONS

Bachelor's degree in IT-related field preferred.
A+ or Microsoft MCSA certification preferred.
2-5 years' experience in IT-related fields
In-depth knowledge and experience with Windows 10+
Thorough understanding of Windows AD and Windows Domain environment.
Strong knowledge of common business applications and software suites, including but not limited to MS Office 2007+, major web browsers, antivirus software, remote access/support software, VPN clients and Adobe products
Strong interpersonal skills and client service focused
Self-motivated quick learner genuinely enthusiastic about going above and beyond to help people solve their IT problems and get the most from their IT devices and systems
Travel is required to 9 sites (a car and valid Ontario Drivers' License are required)

Salary: $63,000

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

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More about this job

Responsibilities

The Help Desk Analyst acts as the first line of support by managing tickets, phone calls, and email requests while providing one-on-one assistance to employees. Responsibilities also include installing and maintaining hardware, software, and network connectivity across multiple sites.

Requirements

Candidates should have 2-5 years of experience in an IT-related field and a thorough understanding of Windows 10 and Active Directory. A bachelor's degree in an IT-related field and A+ or MCSA certifications are preferred, along with a valid driver's license for site travel.

Skills

Help desk support
Troubleshooting
Hardware installation
Software configuration
Windows 10
Windows AD
Windows Domain
Network connectivity
Inventory management
System backups
Client service
Technical support
Peripheral devices
Mobile device management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Windows 10
Active Directory
Hardware
Software
Troubleshooting
Network Connectivity
Inventory
System Backups
MS Office
VPN
Antivirus
Adobe
A+
MCSA
Desktop Support
Mobile Devices
Peripheral Devices
Technical Support
Workflow Management
Client Service
IT Infrastructure
Warranty Services
Configuration

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