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Added 1 hour ago
PT
System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 1 hour ago
HR
Application Support & Automation Analyst (Fixed-Term)
Hitachi Rail
Toronto, ON
- Full-time
The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on…
Added 1 hour ago
R
Strategic Financial Analyst – FP&A / Commercial – Global SaaS Tech – 20322
RR
Toronto, ON
- Full-time
…create new opportunities for customer and revenue growth, the quality of our financial insight becomes increasingly…
Added 1 hour ago
RI
Senior Backend Java Engineer - Risk Calculations
Rose International
Mississauga, ON
- Full-time
The Technology Team is seeking a Lead Development Analyst with a proven track record of delivering complex enterprise software solutions. The role involves extensive Java development,…
Added 1 hour ago
Business Analyst
Capco
Toronto, ON
At Capco, we're looking for an experienced Business Analyst to join our Wealth & Asset Management practice in Toronto. You'll support business and technology initiatives focused on account…
Added 1 hour ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Quickly adapt to changing priorities and business needs while maintaining high-quality output.
Added 1 hour ago
HR
Lab Support Analyst, Intermediate
Hitachi Rail
Toronto, ON
- Full-time
Hitachi Rail is seeking a Lab Support Analyst to join our team. Reporting to the Manager, Lab Support, this role is responsible for supporting simulator systems and lab environments through…
Added 1 hour ago
HR
Software Analyst (SWAT), Senior
Hitachi Rail
Toronto, ON
- Full-time
The Senior Software Analyst in Testing is responsible for ensuring the quality of software delivery for large scale rail signalling projects. The candidate will work with other software…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
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Senior Financial Analyst
Viatris
Toronto, ON · Etobicoke-Office
- Full-time
…life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to…
Added 2 hours ago
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Apps Dev Tech Lead Analyst - C13 - MISSISSAUGA
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 3 hours ago
Data Analyst, SCM Planning & Analytics
RHI Magnesita
Brantford, ON
The Data Analyst supports the North America Supply Chain organization by developing reports, dashboards and analyses that improve visibility into planning and operational performance.…
Added 4 hours ago
Quality Control Administrative Assistant
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Working collaboratively with Enforcement Officers, Peace Officers, and the Enforcement Analyst, the Administrative Assistant verifies property, file, legislative, bylaw, and…
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11714 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will…

Talent Acquisition - Achev

IT - Help Desk Analyst

Mississauga, ON, Canada

Salary: $63,000

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Job details

Pay: Salary: $63,000
Apply by: Oct 14, 2026
Experience: 2-5 years' experience in IT-related fields
Posting language: English
Posted: Oct 8, 2026

Original job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

DUTIES AND RESPONSIBILITIES

Act as first line of user support for Achēv by responding to and organizing tickets, phone calls and email requests to the help desk, providing one on one support to Achēv employees across all sites
Record all information into the Achēv ' Workflow Management System
Perform installation, configuration, maintenance and troubleshooting of desktop hardware, software and peripheral and portable/mobile devices.
Ensure network connectivity and perform preliminary diagnostics as required and - escalate issues based on the impact and urgency of the incident.
Administer equipment hardware and software upgrades and maintain end-user accounts, permissions and access rights
Maintains PC equipment & software inventory
Perform system backups and recovery
Create and maintain inventory of all desktop, laptop computers, and miscellaneous IT equipment including mobile devices
Work with vendors and suppliers for hardware warranty services, hardware repairs, and quotes for new equipment
Hands-on involvement in the processes and administration related to IT equipment,
e.g. photocopiers, desktop equipment (monitors, phones and cell phones)

QUALIFICATIONS

Bachelor's degree in IT-related field preferred.
A+ or Microsoft MCSA certification preferred.
2-5 years' experience in IT-related fields
In-depth knowledge and experience with Windows 10+
Thorough understanding of Windows AD and Windows Domain environment.
Strong knowledge of common business applications and software suites, including but not limited to MS Office 2007+, major web browsers, antivirus software, remote access/support software, VPN clients and Adobe products
Strong interpersonal skills and client service focused
Self-motivated quick learner genuinely enthusiastic about going above and beyond to help people solve their IT problems and get the most from their IT devices and systems
Travel is required to 9 sites (a car and valid Ontario Drivers' License are required)

Salary: $63,000

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

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More about this job

Responsibilities

The Help Desk Analyst acts as the first line of support by managing tickets, phone calls, and email requests while providing one-on-one assistance to employees. Responsibilities also include installing and maintaining hardware, software, and network connectivity across multiple sites.

Requirements

Candidates should have 2-5 years of experience in an IT-related field and a thorough understanding of Windows 10 and Active Directory. A bachelor's degree in an IT-related field and A+ or MCSA certifications are preferred, along with a valid driver's license for site travel.

Skills

Help desk support
Troubleshooting
Hardware installation
Software configuration
Windows 10
Windows AD
Windows Domain
Network connectivity
Inventory management
System backups
Client service
Technical support
Peripheral devices
Mobile device management
Vendor management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
IT Support
Windows 10
Active Directory
Hardware
Software
Troubleshooting
Network Connectivity
Inventory
System Backups
MS Office
VPN
Antivirus
Adobe
A+
MCSA
Desktop Support
Mobile Devices
Peripheral Devices
Technical Support
Workflow Management
Client Service
IT Infrastructure
Warranty Services
Configuration

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