Lead Employer Liaison

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

Achev’s latest Impact Report: www.Achev.ca

JOB DESCRIPTION

Position:                     Lead Employer Liaison, Care Forward

Employment Status: Full-Time Temporary (Contract until October 29, 2027)

Reporting to: Manager, Career & Newcomer Services

Start date: November 16, 2026

Hours: Monday to Friday, 8:30AM-4:30PM; some evenings and weekends may be required

Location: Hybrid, 2 days in office per week at Mississauga [Sussex]; travel within GTA may be required

SUMMARY

The Care Forward Project is a one-year project funded by Skills Advance Ontario that supports 48 individuals with training and employment as a Personal Support Worker (PSW) in Ontario.  The program specifically supports jobseekers receiving EI and those impacted by tariffs and broader economic shifts.  The project, in partnership with SE Career College of Health (SECCH), will support clients with labour market integration through individualized support and coaching, wraparound supports, job matching, and retention services.

The Lead Employer Liaison, reporting to the Manager, Career & Newcomer Services, will be responsible for leading the delivery of program activities. This includes building employer connections, providing wraparound supports, recruitment and retention, facilitating workshops, conducting assessments, providing one-on-one coaching, and maintaining accurate data in accordance with Achēv and Skills Advance Ontario reporting requirements.

DUTIES AND RESPONSIBILITIES:

Employer Connections and Project Implementation:

• Take the lead, with support from Manager, on developing and implementing a comprehensive job placement program for eligible program participants.
• Foster meaningful and impactful relationships with community-based employers who will commit to offering placement opportunities during training, and hiring PSW-certified participants upon completion of training.
• Prepare participants for job opportunities through resume building, interview preparation, career coaching, and other resources to enhance employability and professional development skills.
• Conduct ongoing promotion, outreach, engagement, and collaboration with SECCH and employer partners to enhance and develop training and learning activities that enable the development of critical skills required for employment in the PSW industry.
• Conduct 3-, 6-, and 12-month check-ins with participants to track outcomes; and conduct exit, 3- and 12-month check-ins with employers to assess training impact and satisfaction.
• Where required, provide employers with sensitivity/diversity training and information on accommodation needs.
• Conduct monitors and provide coaching and support during the placement, including identifying and resolving workplace issues that may affect the participant’s success both during and after the placement.
• In conjunction with the Program Manager, review workshop schedule and ensure timely delivery of employability skills training workshops and adjust, where needed, to meet participant needs.
• Assist in the ongoing development and effective implementation of program-related policies and procedures to ensure the follow-through of program guidelines.
• Provide supported referral and access to other services, including settlement resources and job search supports.

Recruitment and Outreach:

• Conduct outreach to engage and recruit participants for the program, with a focus on EI recipients and those impacted by tariffs and global economic shifts. The outreach and awareness campaigns will promote career opportunities in the Personal Support Worker industry.
• Conduct individualized learning, pre-placement, and needs assessments for each participant to further understand their education and career goals and their unique barrier(s).
• Develop an individualized SAO service plan for participants for appropriate learning activities and action plans for employment and career goals.
• Develop and deliver outreach-oriented presentations to potential community partners in addition to other outreach strategies to ensure consistent program visibility and relationship development in the community.
• Implement the planned marketing strategies among community partners and at community events.

Reporting and Communication:

• Conduct program evaluations at key points/milestones, collate and maintain program statistics and narrative information in Achēv’s CRM database and EOIS-CaMS.
• Generate monthly and quarterly reports as dictated by Achēv and SAO for the Manager’s review.
• Liaise with clients as well as partners (SECCH and employer partners) in adherence to Achēv’s privacy and confidentiality policies.
• Assess and address project concerns, in conjunction with the Manager, in a timely manner.
• Maintain positive and clear communication with other team members to facilitate teamwork and the successful achievement of expected outcomes as dictated by the funding agreement
• Lead special initiatives and cross-functional projects as dictated by evolving organizational goals and market demands.

QUALIFICATIONS:

• Completion of a post-secondary University Degree or College Diploma in social services, business, HR, or a related field
• 2-3 years of experience within the non-profit sector working directly with and engaging employers and jobseekers.
• Strong communication (written and verbal) and interpersonal skills, including the ability to exercise tact and diplomacy with employers as well as coach jobseekers with their job search and retention efforts.  
• Knowledge of labour market information, job search, acquisition, and retention techniques, and local service provider organizations, associations, and networks in the GTHA
• Strong time management and organizational skills with demonstrated ability to multi-task and manage multiple priorities effectively within a fast-paced environment.
• Experience in workshop facilitation, with knowledge of life skills, employability/essential skills, and leadership development
• Proficiency in MS Office, Outlook, Canva, Zoom, and Teams.
• Experience with various administrative tasks such as data entry, tracking, data collection, report writing, etc.
• Able and willing to travel within the GTHA as dictated by project needs 
• Must be willing to work a flexible schedule, including occasional evenings and weekends.

Salary rate: $66,736

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca