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Talent Harbour

Client Success Manager

Burnaby, BC, Canada

Pay: $58,000–$70,000 base salary
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

About Talent Harbour

Talent Harbour is one of the fastest growing talent management firms in Canada. We help growing organizations with executive search and recruitment, career transition and outplacement, leadership development and coaching, and fractional HR. Our recruiting division, Goldbeck Recruiting, is named one of the Top 25 Executive Search Firms in Canada. We are owned and led by an award-winning husband and wife entrepreneurial team with a track record of building and scaling companies. We move fast, we care deeply about our clients, and there is significant opportunity for growth inside this organization for the right person.

The Role

You are the day-to-day quarterback for Talent Harbour client relationships. You make sure every client is set up properly from the moment they come on board, that their needs are being met with urgency, and that nothing falls through the cracks. You are the first point of contact when a client has a question, a request, or needs something done, and you own it through to resolution.

Beyond service delivery, you are building real relationships. You stay close to our clients between senior leadership touchpoints, check in proactively, and make sure they always feel looked after. You are constantly focused on adding value; understanding what each client is dealing with, identifying what they need, and making sure we are delivering the right solution at the right time. You coordinate internally with our recruiters, consultants, and coaches to connect clients with exactly the right resource for what they need. You spot opportunities to expand and deepen what we do for each client and bring them back to the team. There is significant room to grow within this organization for someone who performs.

What You'll Be Doing

Serving as the primary point of contact for Talent Harbour clients; owning the client experience from onboarding through ongoing service delivery
Setting clients up properly from day one; ensuring enrollment, documentation, scheduling, and all setup steps are completed accurately and on time
Acting as the internal quarterback; coordinating with recruiters, consultants, coaches, and operations to make sure the right resource is assigned and the client's needs are met with urgency
Proactively identifying what clients need and ensuring we are consistently adding value and delivering the right solutions
Managing ongoing relationships with HR and operations buyer contacts; VP HR, HR Directors, HR Managers, COOs, VPs of Operations, staying close and checking in regularly
Identifying opportunities to expand client engagements across the full Talent Harbour service offering: outplacement, recruiting, coaching, leadership development, and fractional HR
Handling client invoicing, AR coordination, and CRM maintenance, keeping all records current and accurate
Supporting general administrative tasks and office coordination as needed
Working closely with our VP Client Services, Sales, and Ops to support and grow the Talent Harbour client base

Who We're Looking For

You've spent 3–5 years in a client-facing or account management role where you owned relationships, not just responded to them. You know what it means to proactively check in with a client before they call you. You've worked on the vendor or service provider side calling on HR or operations buyers and you understand their world.

You are obsessively client-centric. When something needs to get done for a client, you treat it with urgency. You don't let things sit. You follow through, you close the loop, and you make sure the client always feels like they're in good hands. You're warm, commercially aware, and sharp enough to recognize what a client needs, sometimes before they do. You're hungry, on your way up, and looking for a role where your performance directly drives your growth.

Backgrounds that translate well:

Account managers or client services managers at staffing and recruiting agencies
Account managers at outplacement or career transition firms
Group benefits account managers, particularly those managing SME books of business
Account managers or customer success managers at HR tech or HR consulting firms

Must-Haves

Minimum 3 years in a client-facing or account management role
Experience calling on or servicing HR or operations buyers from a vendor or service provider position
Track record of growing or expanding accounts, not just maintaining them
CRM experience; you use it every day, not occasionally
Strong written and verbal communication; warm, clear, and professional without being stiff
Highly organized with a strong sense of urgency; clients feel it when someone is on top of things and when they're not
Comfortable with scheduling, coordination, invoicing, and administrative tasks alongside client work
Local to Metro Vancouver: Burnaby, Coquitlam, Port Moody, Tri-Cities, Vancouver, New West, Surrey
This is a full-time, in-office role. We are not considering hybrid or remote candidates.

Compensation

$58,000–$70,000 base salary
Performance bonuses tied to client retention and account growth
Total comp potential of $80,000–$100,000 for the right person

Location

Currently based in Burnaby (Vancouver border), relocating to Port Moody / Tri-Cities. Candidates must be open to both locations.

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More about this job

Responsibilities

Own the client experience from onboarding through ongoing service delivery, serving as the primary contact and coordinating internal teams to resolve client needs promptly. Maintain and grow client relationships by checking in proactively, identifying opportunities to expand services, and managing invoicing, accounts receivable coordination, CRM records, and administrative tasks.

Requirements

Requires at least three years of client-facing or account management experience, including servicing HR or operations buyers from a vendor or service-provider position and a track record of growing accounts. Candidates should be highly organized, client-focused, comfortable with CRM and administrative coordination, and local to Metro Vancouver; the role is in-office in Burnaby or Port Moody/Tri-Cities.

Skills

Account Management
Client Onboarding
Customer Success
Account Growth
Client Retention
CRM Maintenance
HR and Operations Buyer Relations
Cross-Functional Coordination
Invoicing and Accounts Receivable Coordination
Scheduling
Administrative Coordination
Written Communication
Verbal Communication
Organization
Proactive Client Service

Visa sponsorship

Not detected in the job text

Keywords

Talent Management
Executive Search
Recruitment
Career Transition
Outplacement
Leadership Development
Coaching
Fractional HR
Client Success
Account Management
Client Onboarding
Client Retention
Account Growth
CRM
Invoicing
Accounts Receivable
HR Buyers
Operations Buyers
Customer Service
Administrative Coordination

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