IT Operations Specialist

Role Summary We are seeking a forward-thinking IT Automation & Infrastructure Lead to transition our IT operations from reactive support to proactive, automated, and AI-driven systems. In this role, you will take ownership of our internal network, bring previously outsourced IT functions in-house, and identify opportunities to streamline data management and system administration through automation. You will be the technical backbone of our office, ensuring seamless daily operations while building a scalable, modernized IT infrastructure.

Key Responsibilities

1. Process Automation & AI Integration (New)

• Identify, design, and implement automation scripts (e.g., PowerShell, Python) to replace manual administrative tasks, particularly in data validation, Active Directory management, and M365 administration.
• Integrate AI-driven tools and workflows into daily operations to improve efficiency, such as automated helpdesk ticketing, AI-assisted data formatting for P21, and smart alert monitoring.
• Spearhead the transition from manual batch processing to automated ETL (Extract, Transform, Load) pipelines for system data updates.

2. Network & Infrastructure Management (New/In-Sourced)

• Take full ownership of the company’s network infrastructure, reducing reliance on third-party Managed Service Providers (MSPs) by bringing core network management in-house.
• Manage, configure, and troubleshoot network hardware (routers, switches, firewalls, Wi-Fi access points) to ensure high availability and security.
• Monitor network performance and security logs, proactively addressing vulnerabilities and outages.

3. Systems & User Administration

• Manage the full lifecycle of employee onboarding and offboarding, automating the provisioning and de-provisioning of equipment, Active Directory accounts, and Microsoft 365 access.
• Administer the Microsoft 365 environment, including advanced mailbox routing, security policies, and user permissions.
• Act as the primary technical liaison for EpicCare and Data Integrity, escalating and managing complex database uploads and integration cases.
• Manage and update website architecture and content systems.

4. Advanced Hardware & On-Site IT Operations

• Serve as the primary on-site escalation point for hardware and office equipment issues, minimizing downtime for end-users.
• Manage server-level troubleshooting for networked equipment, securely utilizing administrator credentials to check error logs and restart critical processes.
• Maintain an organized inventory of backup equipment, chargers, and peripherals to ensure uninterrupted staff productivity.