Oracle Senior Solution Delivery manager - Managed Services

At IBM Consulting FutureNow, we unite human expertise and artificial intelligence to deliver client results with certainty, speed, and value. Fueled by LGS, with offices in Montreal and Quebec City, we combine the strength of the IBM network with the proximity of a Quebec-based company.

Our professionals work in specialized teams on high-impact projects, offering both on-site and remote services. Regardless of your level of experience, you will be paired with a coach to accelerate your professional development in an environment where we build the future, now.

The benefits of joining our team:

• For continuous learning: access to IBM's intellectual capital and training on a multitude of cutting-edge technologies. 

• For your well-being: a comprehensive group insurance package including telemedicine services, a retirement savings plan with employer contribution, IBM shares at a reduced rate, supplementary parental leave benefits and a wellness allowance! 

• To enjoy more of life: annual vacation, company holidays, and time-off for life events. 

The Oracle Solutions Delivery Manager (Post-Implementation Support) is responsible for managing and developing long-term client relationships after Oracle solutions go live. Acting as the main point of contact for support and maintenance services, this person ensures the quality of services delivered, compliance with service level agreements (SLAs), and achievement of the client’s operational objectives. They oversee incident resolution, enhancement request management, application updates, and the continuous improvement of business processes and Oracle solutions. They coordinate functional and technical support teams, manage risks and issues, lead governance committees, and act as a trusted advisor to the client to maximize the value of their Oracle investment. They also identify opportunities for optimization, improvement, and service expansion while maintaining a high level of client satisfaction.

Here’s how you will be involved:

• Manage Oracle Cloud services and applications in support mode (AMS).
• Monitor SLAs, KPIs, and customer satisfaction indicators.
• Manage major incidents (Major Incident Management).
• Lead operational governance and facilitate follow-up committee meetings.
• Manage enhancement requests and application roadmaps.
• Coordinate functional, technical, and offshore teams.
• Plan Oracle Cloud quarterly updates and assess impacts.
• Proactively manage risks, escalations, and service continuity.
• Identify process optimization opportunities and value-added initiatives for the client.
• Support service contract renewals and growth of the managed services portfolio.

Your experience:

• 10+ years of experience in relevant roles.
• Bachelor’s degree in computer science or another relevant field.
• Proven experience in Oracle application managed services in a post-implementation support (AMS) environment, with strong knowledge of Oracle Cloud environments and enterprise applications.
• Expertise in operational management: SLA/KPI tracking, major incident management, escalations, and service continuity.
• Skills in governance, leading follow-up committees, and managing enhancement requests and application roadmaps.
• Experience coordinating multidisciplinary and distributed teams, with strong leadership and influencing skills.
• Strong communication skills, analytical mindset, attention to detail, and proactive risk and issue management.
• Ability to build lasting client relationships as a trusted advisor and identify optimization and expansion opportunities.
• Oracle / ITIL / PMP certifications are an asset.
• Bilingualism in French and English, as you will be required to collaborate with resources outside Quebec.

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The use of the masculine gender is done solely for the purpose of simplifying reading and research, and does not aim at any form of discrimination. LGS values diversity and inclusion and this wording has no discriminatory intent.

Be Yourself at LGS

LGS is committed to considering all qualified candidates without regard to ethnicity, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status, or other characteristics.

This role may involve working with one or more technologies covered by export regulation sanctions. If you are not a Canadian permanent resident or Canadian citizen, please inquire with your talent acquisition advisor.

AP-2001094