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Added 13 mins ago
LH
Kinesiologist
Lifemark Health Group
Toronto, ON
- $67,000 to $75,000 CAD / year
- Full-time
Perform biweekly reassessment of client progress through functional testing.
Added 13 mins ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
A growth-oriented mindset with a proven track record of success in business development and sales, with the demonstrated ability to acquire new client accounts, expand service offerings,…
Added 27 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…may, at the higher end, exceed $50 million. The Senior Project Manager II will drive successful outcomes, influence forward-thinking management decisions and supports the overall success of…
Added 28 mins ago
S
Strategic Accounts Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
…unique role at SaskTel, you’ll serve as a Strategic Accounts Manager for Mid-Market and Corporate businesses. You’ll help them leverage SaskTel’s innovative solutions across Saskatchewan…
Added 28 mins ago
B
Facility Manager III
BGIS
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- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 28 mins ago
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Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
…the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program offers an opportunity to progress to higher salary bands. Title of Engineer /…
Added 28 mins ago
PC
Accounting and Transaction Advisory Senior Associate (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…transactions and other transformational events. You’ll tackle client’s needs with a solution-oriented approach that creatively addresses complex financial reporting problems for high…
Added 28 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 28 mins ago
LB
Senior Underwriter (Real Estate)
Laurentian Bank
Toronto, ON
- Full-time
The Senior Underwriter will assist the Senior Manager in the risk management of the financing portfolio. Within the Commercial Banking Group, the candidate will be required to assimilate…
Added 28 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…transformation. Our mission is to help clients achieve lasting success by solving their most complex problems and seizing their biggest…
Added 28 mins ago
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Regional Operations Manager
Archipelago
Victoria, BC
- Temporary
…locations? Archipelago is seeking an organized, practical operations manager to support the reliable delivery of our fisheries monitoring…
Added 28 mins ago
PC
Private Tax Manager
PwC Canada
Ottawa, ON
- Full-time
As a Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 28 mins ago
National Account Manager (Ontario)
Kandor
Mississauga, ON
Lead through influence across the organisation, so Operations, Client Success and recruiting teams see national accounts as a shared win rather than an extra demand
Added 43 mins ago
AC
Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
We are seeking a Project Development Manager to join our Mining & Metals team. As a key member of the operations team, you will help strengthen Allnorth’s brand, build lasting client…
Added 43 mins ago
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Branch Manager, College & Bathurst Branch
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- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 43 mins ago
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Bilingual (Englis/French) Contact Center Rep II
TD
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Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and…
Added 43 mins ago
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Beauty Advisor - Guerlain
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Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 43 mins ago
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Specialist, Designated Beauty Advisor (DBA) - Clinique
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Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 43 mins ago
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Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 43 mins ago
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Manager, Advice Center Performance Strategy
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Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 43 mins ago
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Personal Banking Associate Trainee
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Added 43 mins ago
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Manager, Advice Center Coaching Design & Leader Enablement
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Toronto, ON
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Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 43 mins ago
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Specialist, Designated Beauty Advisor (DBA) - Chantecaille
Holt Renfrew
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- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 43 mins ago
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Designated Beauty Advisor - Estee Lauder
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Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 57 mins ago
TS
TDS Operations Analyst II
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The Client Due Diligence (CDD) team conducts due diligence on TD Securities clients during onboarding, periodic reviews, and on an ongoing basis. The team ensures compliance with Global AML…

TalentSphere Staffing Solutions

Transportation Customer Service Manager

Mississauga, ON, Canada

Pay: $75,000.00-$90,000.00 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000.00-$90,000.00 per year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5+ years of experience in customer service, transportation, logistics, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Service Manager

Location: Mississauga, Ontario

Company: Confidential

Fleet Manager

Mississauga, ON - On site

Transportation / Logistics

Competitive salary $75,000–$90,000 based on experience, with bonus, benefits, and a collaborative team culture

Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet, experienced operations team, and dedicated customer service approach, we deliver dependable transportation solutions while building strong, long-term partnerships with our customers.

We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.

Position Overview

The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees Customer Service Representatives, establishes service standards, manages customer escalations, and works closely with Operations to ensure customer expectations are understood and met.

This position will have direct responsibility for the customer service experience of Our Client ’s in-house customers, ensuring their needs are proactively managed and that communication remains timely, professional, and solution-focused.

The ideal candidate is a strong communicator, relationship builder, and leader who understands the transportation industry and can effectively bridge the gap between customers and operations.

Key Responsibilities

Customer Service Team Leadership

Lead, coach, and support Customer Service Representatives to achieve high service standards.
Provide direction, training, and ongoing feedback to the Customer Service team.
Establish processes and expectations that promote accountability, responsiveness, and customer satisfaction.
Monitor team performance and identify opportunities for improvement.
Customer Relationship Management
Serve as a senior point of contact for customer concerns, escalations, and service-related issues.
Build strong relationships with customers through proactive communication and effective problem-solving.
Ensure customer requests, concerns, and expectations are addressed promptly and professionally.
Identify trends and recurring issues and work with internal teams to develop solutions.

Operations Collaboration

Work closely with the Operations Manager to ensure customer commitments are understood and supported.
Communicate customer expectations, priorities, and concerns to the Operations team.
Assist in resolving service challenges by coordinating communication between customers and operations.
Support continuous improvement initiatives to enhance service reliability and customer experience.

Claims Communication Oversight

Monitor customer claims to ensure customers receive timely updates and appropriate communication.
Act as a communication liaison between customers, Claims, Operations, and internal teams.
Ensure customer concerns are acknowledged and that customers understand claim status and next steps.
Escalate communication concerns or delays to the appropriate internal teams.

Please note: This role does not manage, investigate, or approve claims. Claims ownership remains with the designated Claims team.

Reporting & Process Improvement

Monitor customer service performance metrics including response times, complaint trends, and resolution timelines.
Identify opportunities to improve customer service processes and communication.
Provide feedback and recommendations to leadership to enhance customer experience.

What We Are Looking For

5+ years of experience in customer service, transportation, logistics, or a related industry.
Previous leadership or supervisory experience managing a customer service team.
Strong understanding of transportation operations and customer expectations.
Excellent communication and relationship-building skills.
Ability to manage difficult conversations and customer escalations professionally.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with transportation management systems (TMS) and Microsoft Office applications is considered an asset.

Key Skills & Attributes

Customer-focused mindset
Strong leadership and coaching abilities
Excellent verbal and written communication
Problem-solving and decision-making skills
Ability to collaborate across departments
High level of accountability and professionalism
Strong attention to detail
Ability to remain calm and solutions-focused under pressure

Why Join Our Client’s Team?

Our Client, believes their success is built on our people, our customers, and our commitment to doing things the right way. We offer an opportunity to be part of a growing organization where your leadership and ideas can make a meaningful impact.

If you are passionate about customer service, team development, and improving the customer experience within a fast-paced transportation environment, we would like to hear from you.

Apply today and become part of the growing team!

Pay: $75,000.00-$90,000.00 per year

Benefits

Casual dress
Dental care
Paid time off
Vision care

Ability To Commute/relocate

Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application Question(s)

Have you directly managed a transportation customer service team with five or more employees?
What excites you most about working in the transportation and logistics industry?
What type of leader do you strive to be, and how do you motivate your team to achieve results?
Do you have experience in the claims process

Experience

Transportation and Logistics: 5 years (required)
Leadership: 2 years (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Service team while setting service standards, monitoring performance, and managing customer concerns and escalations. Coordinate with Operations and Claims teams to keep customers informed, support service improvements, and ensure customer expectations are understood and addressed.

Requirements

Requires at least five years of experience in customer service, transportation, logistics, or a related field, including at least two years of leadership experience. Candidates should understand transportation operations, communicate effectively, manage escalations and competing priorities, and ideally have experience with TMS and Microsoft Office.

Skills

Customer Service Leadership
Team Coaching
Transportation Operations
Logistics
Claims Communication
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Process Improvement
Performance Monitoring
Microsoft Office

Benefits

Casual Dress
Dental Care
Paid Time Off
Vision Care
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Customer Service Representatives
Team Leadership
Team Coaching
Customer Relationships
Customer Escalations
Transportation Operations
Freight Solutions
Asset-Based Fleet
Operations Collaboration
Claims Communication
Claims Team
Service Standards
Customer Satisfaction
Performance Metrics
Response Times
Complaint Trends
Resolution Timelines
Continuous Improvement
TMS
Microsoft Office
Problem-Solving
Communication
Mississauga

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