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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Promote Agile principles, continuous improvement, delivery discipline, accountability, and collaboration across the project team.
Added 5 mins ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
…multi-provincial payroll operations. Reporting to the Senior Manager, Payroll, you will play a key role in ensuring accurate and compliant payroll delivery while driving process…
Added 5 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 5 mins ago
NS
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Commitment to continuous improvement and innovation
Added 5 mins ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Commitment to continuous improvement and innovation
Added 20 mins ago
S(
Senior Referrals Analyst
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Full-time
The role of the Senior Referrals Analyst is to assist and support the Consultation and Accommodation (CA) Manager and the Referrals program in the Treaty, Lands and Resources department.…
Added 20 mins ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
Lead audits, inspections, lessons learned, continuous improvement, and corrective and preventive actions (CAPA) throughout the project lifecycle.
Added 20 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
Added 34 mins ago
IH
Clinical Practice Educator | Medical
Interior Health Authority
Kelowna, BC
- Part-time
…guidance and resource support to staff. The CPE assists the Manager in establishing and maintaining standards of care and in providing and participating in continuous quality improvement…
Added 34 mins ago
IH
Clinical Practice Educator | Post-Anesthetic Recovery / Perioperative
Interior Health Authority
Cranbrook, BC
- Part-time
…guidance and resource support to staff. The CPE assists the Manager in establishing and maintaining standards of care and in providing and participating in continuous quality improvement…
Added 34 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Ensure operational excellence through metrics, monitoring, and continuous improvement
Added 34 mins ago
PH
Billing Manager
Peace Hills Insurance
AB · Edmonton, AB
- Full-time
Process Optimization: Drive continuous improvement by ensuring that all team processes align with the company's strategic direction and are optimized for departmental efficiency.
Added 34 mins ago
RH
Procurement Manager
Robert Half
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
Lead continuous improvement initiatives related to procurement processes and efficiencies
Added 34 mins ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Lead and mentor junior and intermediate engineers, fostering a culture of continuous improvement and technical excellence.Monitoring and control engineering deliverables to stay on budget…
Added 35 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · Manufacturing (SLG)
- Full-time
Participate in continuous improvement efforts and recommend process enhancements.
Added 35 mins ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and…
Added 35 mins ago
NG
Quality Assurance Manager - Custom Castings
Nordstern Group of Companies
Winnipeg, MB
- Full-time
Continuous Improvement culture with employee rewards
Added 50 mins ago
A
Senior Process Engineer*** Analyste principale, ingénieur de procédés
Aliaxis
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
Proven track record of continuous improvement accomplishments. Lean Six Sigma certification is considered an asset.
Added 50 mins ago
IG
Senior Process Engineer*** Analyste principale, ingénieur de procédés
IPEX Group
Montreal, QC · AB · L'Assomption, QC · Saint-Joseph-de-Beauce, QC · Clarkson, ON · CA - Clarkson - Office
- Full-time
Proven track record of continuous improvement accomplishments. Lean Six Sigma certification is considered an asset.
Added 1 hour ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division's occupational health and safety program, ensuring the…
Added 1 hour ago
BA
SERVICE LOT ATTENDANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…and end with gratitude, personal leadership, trust, respect, continuous improvement, and…
Added 1 hour ago
BM
Manager, Guest Safety and Parking - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Guest Safety & Parking Manager is responsible for leading the day-to-day delivery of resort safety and parking operations, ensuring a safe, welcoming, and well-managed environment for…
Added 1 hour ago
BA
SERVICE LOT ATTENDANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…and end with gratitude, personal leadership, trust, respect, continuous improvement, and…
Added 1 hour ago
G-
Operations Supervisor
GFL - Sewer Technologies Division
Dartmouth, NS
- Full-time
…Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor is responsible for creating a zero harm environment, and maintaining efficient…
Added 1 hour ago
R
Service Manager-Stoney Creek
Reel
Stoney Creek, NB
- Internship
A proactive approach to continuous improvement.
Added 1 hour ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…and end with gratitude, personal leadership, trust, respect, continuous improvement, and…

TalentSphere Staffing Solutions

Transportation Customer Service Manager

Mississauga, ON, Canada

Pay: $75,000.00-$90,000.00 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000.00-$90,000.00 per year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5+ years of experience in customer service, transportation, logistics, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Service Manager

Location: Mississauga, Ontario

Company: Confidential

Fleet Manager

Mississauga, ON - On site

Transportation / Logistics

Competitive salary $75,000–$90,000 based on experience, with bonus, benefits, and a collaborative team culture

Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet, experienced operations team, and dedicated customer service approach, we deliver dependable transportation solutions while building strong, long-term partnerships with our customers.

We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.

Position Overview

The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees Customer Service Representatives, establishes service standards, manages customer escalations, and works closely with Operations to ensure customer expectations are understood and met.

This position will have direct responsibility for the customer service experience of Our Client ’s in-house customers, ensuring their needs are proactively managed and that communication remains timely, professional, and solution-focused.

The ideal candidate is a strong communicator, relationship builder, and leader who understands the transportation industry and can effectively bridge the gap between customers and operations.

Key Responsibilities

Customer Service Team Leadership

Lead, coach, and support Customer Service Representatives to achieve high service standards.
Provide direction, training, and ongoing feedback to the Customer Service team.
Establish processes and expectations that promote accountability, responsiveness, and customer satisfaction.
Monitor team performance and identify opportunities for improvement.
Customer Relationship Management
Serve as a senior point of contact for customer concerns, escalations, and service-related issues.
Build strong relationships with customers through proactive communication and effective problem-solving.
Ensure customer requests, concerns, and expectations are addressed promptly and professionally.
Identify trends and recurring issues and work with internal teams to develop solutions.

Operations Collaboration

Work closely with the Operations Manager to ensure customer commitments are understood and supported.
Communicate customer expectations, priorities, and concerns to the Operations team.
Assist in resolving service challenges by coordinating communication between customers and operations.
Support continuous improvement initiatives to enhance service reliability and customer experience.

Claims Communication Oversight

Monitor customer claims to ensure customers receive timely updates and appropriate communication.
Act as a communication liaison between customers, Claims, Operations, and internal teams.
Ensure customer concerns are acknowledged and that customers understand claim status and next steps.
Escalate communication concerns or delays to the appropriate internal teams.

Please note: This role does not manage, investigate, or approve claims. Claims ownership remains with the designated Claims team.

Reporting & Process Improvement

Monitor customer service performance metrics including response times, complaint trends, and resolution timelines.
Identify opportunities to improve customer service processes and communication.
Provide feedback and recommendations to leadership to enhance customer experience.

What We Are Looking For

5+ years of experience in customer service, transportation, logistics, or a related industry.
Previous leadership or supervisory experience managing a customer service team.
Strong understanding of transportation operations and customer expectations.
Excellent communication and relationship-building skills.
Ability to manage difficult conversations and customer escalations professionally.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with transportation management systems (TMS) and Microsoft Office applications is considered an asset.

Key Skills & Attributes

Customer-focused mindset
Strong leadership and coaching abilities
Excellent verbal and written communication
Problem-solving and decision-making skills
Ability to collaborate across departments
High level of accountability and professionalism
Strong attention to detail
Ability to remain calm and solutions-focused under pressure

Why Join Our Client’s Team?

Our Client, believes their success is built on our people, our customers, and our commitment to doing things the right way. We offer an opportunity to be part of a growing organization where your leadership and ideas can make a meaningful impact.

If you are passionate about customer service, team development, and improving the customer experience within a fast-paced transportation environment, we would like to hear from you.

Apply today and become part of the growing team!

Pay: $75,000.00-$90,000.00 per year

Benefits

Casual dress
Dental care
Paid time off
Vision care

Ability To Commute/relocate

Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application Question(s)

Have you directly managed a transportation customer service team with five or more employees?
What excites you most about working in the transportation and logistics industry?
What type of leader do you strive to be, and how do you motivate your team to achieve results?
Do you have experience in the claims process

Experience

Transportation and Logistics: 5 years (required)
Leadership: 2 years (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Service team while setting service standards, monitoring performance, and managing customer concerns and escalations. Coordinate with Operations and Claims teams to keep customers informed, support service improvements, and ensure customer expectations are understood and addressed.

Requirements

Requires at least five years of experience in customer service, transportation, logistics, or a related field, including at least two years of leadership experience. Candidates should understand transportation operations, communicate effectively, manage escalations and competing priorities, and ideally have experience with TMS and Microsoft Office.

Skills

Customer Service Leadership
Team Coaching
Transportation Operations
Logistics
Claims Communication
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Process Improvement
Performance Monitoring
Microsoft Office

Benefits

Casual Dress
Dental Care
Paid Time Off
Vision Care
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Customer Service Representatives
Team Leadership
Team Coaching
Customer Relationships
Customer Escalations
Transportation Operations
Freight Solutions
Asset-Based Fleet
Operations Collaboration
Claims Communication
Claims Team
Service Standards
Customer Satisfaction
Performance Metrics
Response Times
Complaint Trends
Resolution Timelines
Continuous Improvement
TMS
Microsoft Office
Problem-Solving
Communication
Mississauga

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