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Added 13 mins ago
LL
Senior Traffic Clerk - 2nd shift
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- Full-time
Delegate customer requests to Order Checker auditors, check all orders for special remarks
Added 44 mins ago
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store manager, Grimsby, ON
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Added 1 hour ago
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Senior Desktop Engineer
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TalentSphere Staffing Solutions

Transportation Customer Service Manager

Mississauga, ON, Canada

Pay: $75,000.00-$90,000.00 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $75,000.00-$90,000.00 per year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5+ years of experience in customer service, transportation, logistics, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Service Manager

Location: Mississauga, Ontario

Company: Confidential

Fleet Manager

Mississauga, ON - On site

Transportation / Logistics

Competitive salary $75,000–$90,000 based on experience, with bonus, benefits, and a collaborative team culture

Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet, experienced operations team, and dedicated customer service approach, we deliver dependable transportation solutions while building strong, long-term partnerships with our customers.

We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.

Position Overview

The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees Customer Service Representatives, establishes service standards, manages customer escalations, and works closely with Operations to ensure customer expectations are understood and met.

This position will have direct responsibility for the customer service experience of Our Client ’s in-house customers, ensuring their needs are proactively managed and that communication remains timely, professional, and solution-focused.

The ideal candidate is a strong communicator, relationship builder, and leader who understands the transportation industry and can effectively bridge the gap between customers and operations.

Key Responsibilities

Customer Service Team Leadership

Lead, coach, and support Customer Service Representatives to achieve high service standards.
Provide direction, training, and ongoing feedback to the Customer Service team.
Establish processes and expectations that promote accountability, responsiveness, and customer satisfaction.
Monitor team performance and identify opportunities for improvement.
Customer Relationship Management
Serve as a senior point of contact for customer concerns, escalations, and service-related issues.
Build strong relationships with customers through proactive communication and effective problem-solving.
Ensure customer requests, concerns, and expectations are addressed promptly and professionally.
Identify trends and recurring issues and work with internal teams to develop solutions.

Operations Collaboration

Work closely with the Operations Manager to ensure customer commitments are understood and supported.
Communicate customer expectations, priorities, and concerns to the Operations team.
Assist in resolving service challenges by coordinating communication between customers and operations.
Support continuous improvement initiatives to enhance service reliability and customer experience.

Claims Communication Oversight

Monitor customer claims to ensure customers receive timely updates and appropriate communication.
Act as a communication liaison between customers, Claims, Operations, and internal teams.
Ensure customer concerns are acknowledged and that customers understand claim status and next steps.
Escalate communication concerns or delays to the appropriate internal teams.

Please note: This role does not manage, investigate, or approve claims. Claims ownership remains with the designated Claims team.

Reporting & Process Improvement

Monitor customer service performance metrics including response times, complaint trends, and resolution timelines.
Identify opportunities to improve customer service processes and communication.
Provide feedback and recommendations to leadership to enhance customer experience.

What We Are Looking For

5+ years of experience in customer service, transportation, logistics, or a related industry.
Previous leadership or supervisory experience managing a customer service team.
Strong understanding of transportation operations and customer expectations.
Excellent communication and relationship-building skills.
Ability to manage difficult conversations and customer escalations professionally.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with transportation management systems (TMS) and Microsoft Office applications is considered an asset.

Key Skills & Attributes

Customer-focused mindset
Strong leadership and coaching abilities
Excellent verbal and written communication
Problem-solving and decision-making skills
Ability to collaborate across departments
High level of accountability and professionalism
Strong attention to detail
Ability to remain calm and solutions-focused under pressure

Why Join Our Client’s Team?

Our Client, believes their success is built on our people, our customers, and our commitment to doing things the right way. We offer an opportunity to be part of a growing organization where your leadership and ideas can make a meaningful impact.

If you are passionate about customer service, team development, and improving the customer experience within a fast-paced transportation environment, we would like to hear from you.

Apply today and become part of the growing team!

Pay: $75,000.00-$90,000.00 per year

Benefits

Casual dress
Dental care
Paid time off
Vision care

Ability To Commute/relocate

Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application Question(s)

Have you directly managed a transportation customer service team with five or more employees?
What excites you most about working in the transportation and logistics industry?
What type of leader do you strive to be, and how do you motivate your team to achieve results?
Do you have experience in the claims process

Experience

Transportation and Logistics: 5 years (required)
Leadership: 2 years (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Service team while setting service standards, monitoring performance, and managing customer concerns and escalations. Coordinate with Operations and Claims teams to keep customers informed, support service improvements, and ensure customer expectations are understood and addressed.

Requirements

Requires at least five years of experience in customer service, transportation, logistics, or a related field, including at least two years of leadership experience. Candidates should understand transportation operations, communicate effectively, manage escalations and competing priorities, and ideally have experience with TMS and Microsoft Office.

Skills

Customer Service Leadership
Team Coaching
Transportation Operations
Logistics
Claims Communication
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Process Improvement
Performance Monitoring
Microsoft Office

Benefits

Casual Dress
Dental Care
Paid Time Off
Vision Care
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Customer Service Representatives
Team Leadership
Team Coaching
Customer Relationships
Customer Escalations
Transportation Operations
Freight Solutions
Asset-Based Fleet
Operations Collaboration
Claims Communication
Claims Team
Service Standards
Customer Satisfaction
Performance Metrics
Response Times
Complaint Trends
Resolution Timelines
Continuous Improvement
TMS
Microsoft Office
Problem-Solving
Communication
Mississauga

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