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Added 9 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or executive role
Added 9 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or executive role
Added 23 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees…
Added 23 mins ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 53 mins ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
The Service Delivery Manager will be an experienced and seasoned SAP OTC lead with strong project and integration management capability. The resource will be responsible for leading small…
Added 53 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or executive role
Added 53 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or executive role
Added 53 mins ago
AI
Manager, Marketing - AGF Capital Partners
AGF Investments
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 53 mins ago
VS
Senior Manager, Solutions Services
Vena Solutions
Remote, Canada
- $150,110 to $203,090 CAD / year
- Full-time
- Remote
As Senior Manager, Solutions Services at Vena, you will be responsible for providing strategic direction in the development and growth of the service sales and scoping function within the…
Added 53 mins ago
T
Manager, Investments - Tangerine
Tangerine
Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 53 mins ago
TA
Project Manager-FR
Top Aces
Dorval, QC
- Full-time
…the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 53 mins ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
Added 53 mins ago
E
AI and Data - Senior Manager - Solution Architect/Tech Lead
EY
Calgary, AB
- Full-time
We are seeking a Senior Manager, Data Analytics, Solution Architect. Our IT Advisory Analytics practice works collaboratively with our clients to enhance their ability to use and interpret…
Added 53 mins ago
E
AI and Data - Senior Manager - Solution Architect/Tech Lead
EY
Toronto, ON
- Full-time
We are seeking a Senior Manager, Data Analytics, Solution Architect. Our IT Advisory Analytics practice works collaboratively with our clients to enhance their ability to use and interpret…
Added 53 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 54 mins ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
…Environmental business throughout Canada. This role serves as the senior Environmental leader for the Canadian platform, overseeing underwriting strategy, portfolio management, broker and…
Added 1 hour ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Provides client support in the areas of recruitment, salary administration, job evaluation, manager and employee onboarding, and training and development
Added 1 hour ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of…
Added 1 hour ago
T
Manager, Life & Health Advice Center Performance
TD
Toronto, ON
- Full-time
Generally reports to a Senior Manager or executive role
Added 1 hour ago
C
Senior Manager, Vendor Management
CIBC
Toronto, ON
- Full-time
The Senior Vendor Manager will be part of the Contact Centre Risk and Control Governance team and will be responsible for building and managing relationships with core suppliers who supply…
Added 1 hour ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
The team is looking for a product manager to shape the future of this platform, from the architecture underneath to the API layer internal clients build on. At the center is Payward's…
Added 1 hour ago
GC
Account Manager, Security Master Supervisor
Guardian Capital Group
Toronto, ON
- Full-time
…accounting, performance measurement, trading, compliance, and client reporting activities. The supervisor will manage operational workflows, control processes and continuous improvement…
Added 1 hour ago
AM
Senior Web Developer
Alberta Medical Association (AMA)
AB · Alberta, Canada
- $89,069 to $115,790 CAD / year
- Full-time
The AMA is recruiting for the position of Senior Web Developer. As a member of the Information Systems Group team, the Senior Web Developer will play a critical role in ensuring that AMA…
Added 1 hour ago
A
Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Ausenco is seeking a qualified and highly motivated Senior Engineering Manager experienced in mining projects and/or studies for our Western Canada region.
Added 1 hour ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
The HRBP has end-to-end ownership of HR matters within assigned client groups, from intake and assessment through advice, approvals, execution, documentation, communication, reporting,…

TalentSphere Staffing Solutions

Transportation Customer Service Manager

Mississauga, ON, Canada

Pay: $75,000.00-$90,000.00 per year · Full-time

Apply About employer

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Job details

Pay: Pay: $75,000.00-$90,000.00 per year
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5+ years of experience in customer service, transportation, logistics, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Service Manager

Location: Mississauga, Ontario

Company: Confidential

Fleet Manager

Mississauga, ON - On site

Transportation / Logistics

Competitive salary $75,000–$90,000 based on experience, with bonus, benefits, and a collaborative team culture

Our Client is a growing transportation and logistics company committed to providing reliable, customer-focused freight solutions across Canada and beyond. Through our asset-based fleet, experienced operations team, and dedicated customer service approach, we deliver dependable transportation solutions while building strong, long-term partnerships with our customers.

We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.

Position Overview

The Customer Service Manager is responsible for leading and developing the Customer Service team while ensuring Our Client delivers exceptional service to our customers. This role oversees Customer Service Representatives, establishes service standards, manages customer escalations, and works closely with Operations to ensure customer expectations are understood and met.

This position will have direct responsibility for the customer service experience of Our Client ’s in-house customers, ensuring their needs are proactively managed and that communication remains timely, professional, and solution-focused.

The ideal candidate is a strong communicator, relationship builder, and leader who understands the transportation industry and can effectively bridge the gap between customers and operations.

Key Responsibilities

Customer Service Team Leadership

Lead, coach, and support Customer Service Representatives to achieve high service standards.
Provide direction, training, and ongoing feedback to the Customer Service team.
Establish processes and expectations that promote accountability, responsiveness, and customer satisfaction.
Monitor team performance and identify opportunities for improvement.
Customer Relationship Management
Serve as a senior point of contact for customer concerns, escalations, and service-related issues.
Build strong relationships with customers through proactive communication and effective problem-solving.
Ensure customer requests, concerns, and expectations are addressed promptly and professionally.
Identify trends and recurring issues and work with internal teams to develop solutions.

Operations Collaboration

Work closely with the Operations Manager to ensure customer commitments are understood and supported.
Communicate customer expectations, priorities, and concerns to the Operations team.
Assist in resolving service challenges by coordinating communication between customers and operations.
Support continuous improvement initiatives to enhance service reliability and customer experience.

Claims Communication Oversight

Monitor customer claims to ensure customers receive timely updates and appropriate communication.
Act as a communication liaison between customers, Claims, Operations, and internal teams.
Ensure customer concerns are acknowledged and that customers understand claim status and next steps.
Escalate communication concerns or delays to the appropriate internal teams.

Please note: This role does not manage, investigate, or approve claims. Claims ownership remains with the designated Claims team.

Reporting & Process Improvement

Monitor customer service performance metrics including response times, complaint trends, and resolution timelines.
Identify opportunities to improve customer service processes and communication.
Provide feedback and recommendations to leadership to enhance customer experience.

What We Are Looking For

5+ years of experience in customer service, transportation, logistics, or a related industry.
Previous leadership or supervisory experience managing a customer service team.
Strong understanding of transportation operations and customer expectations.
Excellent communication and relationship-building skills.
Ability to manage difficult conversations and customer escalations professionally.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with transportation management systems (TMS) and Microsoft Office applications is considered an asset.

Key Skills & Attributes

Customer-focused mindset
Strong leadership and coaching abilities
Excellent verbal and written communication
Problem-solving and decision-making skills
Ability to collaborate across departments
High level of accountability and professionalism
Strong attention to detail
Ability to remain calm and solutions-focused under pressure

Why Join Our Client’s Team?

Our Client, believes their success is built on our people, our customers, and our commitment to doing things the right way. We offer an opportunity to be part of a growing organization where your leadership and ideas can make a meaningful impact.

If you are passionate about customer service, team development, and improving the customer experience within a fast-paced transportation environment, we would like to hear from you.

Apply today and become part of the growing team!

Pay: $75,000.00-$90,000.00 per year

Benefits

Casual dress
Dental care
Paid time off
Vision care

Ability To Commute/relocate

Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application Question(s)

Have you directly managed a transportation customer service team with five or more employees?
What excites you most about working in the transportation and logistics industry?
What type of leader do you strive to be, and how do you motivate your team to achieve results?
Do you have experience in the claims process

Experience

Transportation and Logistics: 5 years (required)
Leadership: 2 years (required)

Work Location: In person

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Service team while setting service standards, monitoring performance, and managing customer concerns and escalations. Coordinate with Operations and Claims teams to keep customers informed, support service improvements, and ensure customer expectations are understood and addressed.

Requirements

Requires at least five years of experience in customer service, transportation, logistics, or a related field, including at least two years of leadership experience. Candidates should understand transportation operations, communicate effectively, manage escalations and competing priorities, and ideally have experience with TMS and Microsoft Office.

Skills

Customer Service Leadership
Team Coaching
Transportation Operations
Logistics
Claims Communication
Problem-Solving
Decision-Making
Verbal Communication
Written Communication
Process Improvement
Performance Monitoring
Microsoft Office

Benefits

Casual Dress
Dental Care
Paid Time Off
Vision Care
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Customer Service
Customer Service Representatives
Team Leadership
Team Coaching
Customer Relationships
Customer Escalations
Transportation Operations
Freight Solutions
Asset-Based Fleet
Operations Collaboration
Claims Communication
Claims Team
Service Standards
Customer Satisfaction
Performance Metrics
Response Times
Complaint Trends
Resolution Timelines
Continuous Improvement
TMS
Microsoft Office
Problem-Solving
Communication
Mississauga

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