Service Desk Analyst
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1+ years of Service Desk Analyst experience
- Posting language
- English
- Posted
Original job description
IT Service Desk Analyst (Hybrid - Mississauga) $50,000 base + $9,000 on call allowance
A leading IT Managed Service Provider is growing rapidly and is seeking an experienced IT Service Desk Analyst to join their team.
Work with Fortune 500 clients, have long term progression opportunities and learn how to respond to security incidents too!
This role will suit someone working in IT who is interested in learning Cyber Security.
Hybrid role based out Mississauga ON.
Responsibilities:
- Respond to IT issues raised on the ticketing system
- Troubleshoot issues related to Windows, Office365 (SharePoint, OneDrive, Outlook, Teams etc), AD and Azure AD/Entra ID and VMware
- Do the initial triage of security incidents and escalate up to Security Analysts
- Escalate IT issues to the engineers where necessary
- Consult with clients during IT issues
Desired experience:
- 1+ years of Service Desk Analyst experience
- MSP experience is desirable but not essential
- Experience troubleshooting IT issues related to Windows, Office365, VMware, AD and Entra ID
- Strong communication skills
Apply now to find out more!
More about this job
Responsibilities
Respond to and troubleshoot IT issues submitted through the ticketing system, including issues involving Windows, Microsoft 365, directory services, and VMware. Perform initial security incident triage, escalate incidents and technical issues to the appropriate teams, and consult with clients during IT issues.
Requirements
At least one year of Service Desk Analyst experience is required, with experience at a managed service provider considered desirable but not essential. Candidates should have troubleshooting experience with Windows, Microsoft 365, VMware, Active Directory, and Entra ID, as well as strong communication skills.
Skills
- Service Desk Support
- Troubleshooting
- Windows
- Office 365
- SharePoint
- OneDrive
- Outlook
- Microsoft Teams
- Active Directory
- Azure AD
- Entra ID
- VMware
- Security Incident Triage
- Client Communication
- Ticketing Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- IT Service Desk
- Managed Service Provider
- Ticketing System
- Windows
- Microsoft 365
- SharePoint
- OneDrive
- Outlook
- Microsoft Teams
- Active Directory
- Azure AD
- Entra ID
- VMware
- Security Incident Triage
- Security Analysts
- IT Troubleshooting
- Incident Escalation
- Client Consultation
- Fortune 500 Clients
- Cybersecurity