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Added 8 mins ago
IG
EDI Developer / Integration Specialist
Insight Global
Mississauga, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Developer / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 1 hour ago
PH
Digital Media Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Digital Media/AV Specialist supports BC Children’s & BC Women’s through planning, creative development, production and output of a wide range of digital media products in collaboration…
Added 1 hour ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
…Interface (GUI) environments, including the execution of systems integration tests, specialized tests, and user acceptance testing (e.g., stress…
Added 1 hour ago
T
Freelance Animator – Pool Tech Trade Show
Twine
Canada
- Contract
Outline required source materials, production team or specialist needs, and a detailed schedule to meet the February 2027 event deadline
Added 4 hours ago
MI
Sr. Specialist Enterprise Solution Architect (m|w|x)
Magna International
Aurora, ON
- Full-time
As a Senior Specialist Enterprise Solution Architect, you are responsible for designing and governing enterprise-level, cross-domain solution architectures within the MPT IT landscape.
Added 7 hours ago
AA
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
…d'élaboration de solutions, de conception, de fabrication, d'intégration et de…
Added 7 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
We are presently seeking a Quality Assurance Specialist to play a critical role in maintaining and enhancing our AS9100 and ISO 9001 Quality Management System (QMS). The ideal candidate…
Added 7 hours ago
A
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un(e) Professionnel Intégration Systèmes Cybersécurité pour rejoindre notre équipe Cockpits & Platforms basée à Mirabel (Québec, Canada), où…
Added 8 hours ago
SH
Senior Communications and Government Relations Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 8 hours ago
Senior Communications and Government Relations Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 9 hours ago
A
Manufacturing Engineering Specialist
Actalent
Ottawa, ON · Nepean, ON
- $25 to $28 CAD / hour
- Contract
Added 9 hours ago
AH
Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
🚀 Talent Acquisition Specialist – Seasonal Recruitment
Added 9 hours ago
BT
Accounting Technician, Private Enterprise
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 9 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 9 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 9 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
Flexible programs that support employee wellbeing and work-life integration
Added 11 hours ago
B
Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 12 hours ago
MG
HELP Externs
Michael Garron Hospital
Toronto, ON
- Temporary
…to support a consistent work environment and promote optimal integration into the clinical team. HELP Externs will work under the direct/indirect supervision of an Extern Coordinator, a…
Added 13 hours ago
DI
Fulfillment Specialist
Draganfly Inc.
Saskatoon, SK
- Full-time
…drone products and services, contract engineering & custom integration product development, and health monitoring products and…
Added 13 hours ago
AC
Engineer, Project
AVI-SPL Canada
Montreal, QC
- Full-time
As a Project Engineer, you will oversee the technical delivery of AV Integration projects. You will review new projects, finalizing documentation such as the bill of materials, drawings,…
Added 13 hours ago
GS
Ingénieur Instrumentation Essais en Vol (Senior)
Groupe SII
Montreal, QC
- Full-time
As part of its flight test activities, a major player in the aerospace industry is looking for a test instrumentation specialist to strengthen its teams within the Flight Test Center. You…
Added 14 hours ago
AI
Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Collaboration & Release Management: Solid background in CI/CD integration for database deployments and working alongside Agile engineering teams.
Added 14 hours ago
Senior Commercial Engineer
Gibson Energy
AB · Calgary, AB
…interfaces, operating costs, acceptance requirements, and business integration…
Added 14 hours ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
…environmental and sustainability services to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of…

Tali AI

Bilingual Customer Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

We are only considering candidates who are bilingual in English and French for this role.

\nWhat you’ll own

New clinics reaching first value. You’ll run trials and onboarding from setup through activation, so clinics convert because Tali is already working for them.
Problems fixed in a way that sticks. You’ll resolve Tier I and II issues across integrations, billing, and account configuration in both languages. You’ll explain the “why” along with the fix so customers need less help next time.
Escalations Engineering can act on. You’ll reproduce issues, separate configuration problems from product bugs, and hand over everything needed to fix them.
Calm handling of service disruptions. You’ll coordinate internal teams, keep affected customers informed, and contribute to the post-incident review.
Adoption and renewals across your portfolio. You’ll notice early when a clinic is drifting and address it well before renewal.
A queue you’d be comfortable handing to a colleague. Your CRM and ticketing records will be accurate, and your follow-ups will happen when you said they would.
Fewer repeat problems. You’ll turn recurring friction into product feedback, better self-service content, or a process change.

You’ll do well here if you:

Speak and write professionally in both English and French.
Have done hands-on Tier I and II troubleshooting, where you investigated problems yourself and knew when to escalate.
Take ownership of a customer issue until it’s resolved, including when the answer isn’t obvious.
Can turn a technical answer into plain, practical guidance for a busy clinician.
Stay organized across a CRM and a ticketing system when priorities compete.
Use AI tools to handle routine work, and check the output before it reaches a customer.

Nice to haves:

Experience with healthcare professionals, clinical workflows, EMRs, or AI products.
Comfort with data, such as spotting trends in where customers get stuck.
Experience with onboarding, trial conversion, or renewals.
Experience at a company where the product and processes changed often.

$60,000 - $65,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will manage the end-to-end onboarding process for new clinics and provide Tier I and II technical support to resolve integration and account issues. Additionally, you will coordinate service disruptions, maintain accurate CRM records, and translate technical product feedback into actionable improvements.

Requirements

Candidates must be bilingual in English and French with proven experience in hands-on technical troubleshooting and customer support. You should be highly organized, capable of managing competing priorities in a CRM, and comfortable using AI tools to streamline routine tasks.

Skills

Customer support
Bilingual
Troubleshooting
CRM
Ticketing systems
Technical support
Onboarding
Account management
AI tools
Communication
Problem solving
Data analysis
Clinical workflows
EMR
Relationship management

Benefits

Hybrid work
Flexible work hours
Health and wellness coverage
Paid time off
Winter shutdown
Knowledge dollars
Quarterly socials

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
AI
Medical Assistant
SaaS
Healthcare
Tier I Support
Tier II Support
Onboarding
CRM
Ticketing
EMR
Clinical Workflows
Troubleshooting
Data Analysis
Product Feedback
Account Configuration
Integration
Bilingual
Startup
Customer Retention
Technical Support
Service Disruptions
Post-incident Review
Self-service Content
Professional Communication

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