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Added 5 mins ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
Drive effective utilisation of specialist OCS installation equipment, engineering trains and road-rail vehicles.
Added 36 mins ago
NA
Highly Specialised Cardiac Physiologist - Cardiology B7
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…Elizabeth University Hospital (QEUH). The successful candidate will support the delivery and development of a comprehensive cardiac physiology service, with a particular focus on…
Added 51 mins ago
NS
Highly Specialised Cardiac Physiologist - Cardiology B7
NHS Scotland
Saskatoon, SK
- Full-time
…Elizabeth University Hospital (QEUH). The successful candidate will support the delivery and development of a comprehensive cardiac physiology service, with a particular focus on…
Added 51 mins ago
NA
Locum Consultant Physician in Respiratory Medicine with an Interest in Long-Term Ventilation and Medical High-Dependency
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…inpatients and outpatients in our long-term ventilation unit, with support including professional development and cross-cover from the established consultant team. The successful candidate…
Added 51 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Outstanding Location – Free on-site parking, nearby shopping and banking, and easy access to specialist support, labs, diagnostics, and hospital services.
Added 51 mins ago
NS
Locum Consultant Physician in Respiratory Medicine with an Interest in Long-Term Ventilation and Medical High-Dependency
NHS Scotland
Saskatoon, SK
- Contract
…inpatients and outpatients in our long-term ventilation unit, with support including professional development and cross-cover from the established consultant team. The successful candidate…
Added 51 mins ago
NS
Specialist Dietitian (Neurosciences) - Adult Acute Dietetic
NHS Scotland
Saskatoon, SK
- Full-time
You will work as part of a shared caseload model, collaborating with Band 7 and Band 5 Dietitians, Band 3 Dietetic Support Workers, and the wider multidisciplinary team to deliver…
Added 51 mins ago
NA
Specialist Dietitian (Neurosciences) - Adult Acute Dietetic
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
You will work as part of a shared caseload model, collaborating with Band 7 and Band 5 Dietitians, Band 3 Dietetic Support Workers, and the wider multidisciplinary team to deliver…
Added 51 mins ago
NA
Team Lead Charge Nurse/ODP - TACC
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…enhancing patient experiences and contributing to continuous service improvement. If you are passionate about leadership, teamwork and delivering excellent patient care, we would love to…
Added 51 mins ago
NS
Staff Nurse - Critical Care
NHS Scotland
Saskatoon, SK
- Full-time
…will provide high-quality care to patients requiring intensive support for complex and life-threatening conditions. This role offers the opportunity to develop specialist critical care…
Added 51 mins ago
NS
Team Lead Charge Nurse/ODP - TACC
NHS Scotland
Saskatoon, SK
- Full-time
…enhancing patient experiences and contributing to continuous service improvement. If you are passionate about leadership, teamwork and delivering excellent patient care, we would love to…
Added 51 mins ago
NS
Liver Clinical Nurse Specialist - Gastroenterology
NHS Scotland
Saskatoon, SK
- Full-time
Has or Working towards Clinical Specialist Degree
Added 51 mins ago
NA
Staff Nurse - Critical Care
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…will provide high-quality care to patients requiring intensive support for complex and life-threatening conditions. This role offers the opportunity to develop specialist critical care…
Added 51 mins ago
NA
Staff Nurse - Surgery/ENT
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…person-centred care to patients with a range of surgical and specialist ENT needs. You will be responsible for assessing patient care needs, developing and evaluating care plans, and…
Added 51 mins ago
NS
Staff Nurse - Surgery/ENT
NHS Scotland
Saskatoon, SK
- Full-time
…person-centred care to patients with a range of surgical and specialist ENT needs. You will be responsible for assessing patient care needs, developing and evaluating care plans, and…
Added 51 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
To display this page you need a browser with JavaScript support.
Added 51 mins ago
NA
Liver Clinical Nurse Specialist - Gastroenterology
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Has or Working towards Clinical Specialist Degree
Added 1 hour ago
CF
MFS Program Specialist
Canadian Forces Morale and Welfare Services
Cold Lake, AB
- Full-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 1 hour ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
Drive effective utilisation of specialist OCS installation equipment, engineering trains and road-rail vehicles.
Added 1 hour ago
BT
Designated Professional
Baker Tilly Canada
North Bay, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Bromont, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 1 hour ago
NB
Senior Director Communications Transformation
National Bank of Canada
Montreal, QC
- Full-time
Develop communication strategies that support major business, technology and people transformations while promoting understanding, alignment and adoption.
Added 1 hour ago
NB
Senior Analyst - Capital Market Reconciliation
National Bank of Canada
Montreal, QC
- Full-time
…Markets Operations team at National Bank means acting as a specialist in reconciliations, payments investigations, and operational controls. In this role, you will have a direct impact on…
Added 2 hours ago
YR
Business Systems and Data Specialist (Business Systems Support Specialist)
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Leads, architects, designs, builds and implements customized solutions using various platforms to support C&HS and AccessYork service delivery improvement and automation…

Tali AI

Bilingual Customer Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

We are only considering candidates who are bilingual in English and French for this role.

\nWhat you’ll own

New clinics reaching first value. You’ll run trials and onboarding from setup through activation, so clinics convert because Tali is already working for them.
Problems fixed in a way that sticks. You’ll resolve Tier I and II issues across integrations, billing, and account configuration in both languages. You’ll explain the “why” along with the fix so customers need less help next time.
Escalations Engineering can act on. You’ll reproduce issues, separate configuration problems from product bugs, and hand over everything needed to fix them.
Calm handling of service disruptions. You’ll coordinate internal teams, keep affected customers informed, and contribute to the post-incident review.
Adoption and renewals across your portfolio. You’ll notice early when a clinic is drifting and address it well before renewal.
A queue you’d be comfortable handing to a colleague. Your CRM and ticketing records will be accurate, and your follow-ups will happen when you said they would.
Fewer repeat problems. You’ll turn recurring friction into product feedback, better self-service content, or a process change.

You’ll do well here if you:

Speak and write professionally in both English and French.
Have done hands-on Tier I and II troubleshooting, where you investigated problems yourself and knew when to escalate.
Take ownership of a customer issue until it’s resolved, including when the answer isn’t obvious.
Can turn a technical answer into plain, practical guidance for a busy clinician.
Stay organized across a CRM and a ticketing system when priorities compete.
Use AI tools to handle routine work, and check the output before it reaches a customer.

Nice to haves:

Experience with healthcare professionals, clinical workflows, EMRs, or AI products.
Comfort with data, such as spotting trends in where customers get stuck.
Experience with onboarding, trial conversion, or renewals.
Experience at a company where the product and processes changed often.

$60,000 - $65,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will manage the end-to-end onboarding process for new clinics and provide Tier I and II technical support to resolve integration and account issues. Additionally, you will coordinate service disruptions, maintain accurate CRM records, and translate technical product feedback into actionable improvements.

Requirements

Candidates must be bilingual in English and French with proven experience in hands-on technical troubleshooting and customer support. You should be highly organized, capable of managing competing priorities in a CRM, and comfortable using AI tools to streamline routine tasks.

Skills

Customer support
Bilingual
Troubleshooting
CRM
Ticketing systems
Technical support
Onboarding
Account management
AI tools
Communication
Problem solving
Data analysis
Clinical workflows
EMR
Relationship management

Benefits

Hybrid work
Flexible work hours
Health and wellness coverage
Paid time off
Winter shutdown
Knowledge dollars
Quarterly socials

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
AI
Medical Assistant
SaaS
Healthcare
Tier I Support
Tier II Support
Onboarding
CRM
Ticketing
EMR
Clinical Workflows
Troubleshooting
Data Analysis
Product Feedback
Account Configuration
Integration
Bilingual
Startup
Customer Retention
Technical Support
Service Disruptions
Post-incident Review
Self-service Content
Professional Communication

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