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Added 4 mins ago
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React Native Engineer
Collabera
Toronto, ON
- $70 to $72 CAD / hour
- Contract
CIBC is growing its mobile engineering team and is looking for experienced Senior React Native Developers to support multiple mobile initiatives across existing and greenfield applications.
Added 4 mins ago
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Penetration Testing/ Red Team Engineer
Zoho
Toronto, ON
- Contract
…security tool development. This role combines hands-on security engineering with offensive security expertise to identify vulnerabilities, simulate real-world attack scenarios, and develop…
Added 4 mins ago
MM
Tool & Die Maker (New Die Builds)
MTD Metro Tool & Die Ltd
Mississauga, ON
- Full-time
…fixtures used in a manufacturing environment. The successful candidate will be responsible for producing high-quality tooling and prototypes to exact specifications while maintaining strict…
Added 5 mins ago
Mechanic II (Truck and Transport) (Year Round) (New Minas)
The Government of Nova Scotia
New Minas, NS
Added 19 mins ago
AI
Field Revenue Coord I
Acuren Inspection, Inc.
Fort McMurray, AB
- Full-time
…advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring…
Added 35 mins ago
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Data Engineer
Wiraa
Canada
- Full-time
…lake/lakehouse platforms using Medallion Architecture. The successful candidate will develop high-performance data pipelines leveraging technologies such as Databricks, Spark,…
Added 35 mins ago
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Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
Work Arrangement: Preference is for the candidate to work 3 days per week onsite in either Toronto or Florenceville.
Added 35 mins ago
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Machinist - Tech 2
Heli-One
Richmond, BC
- Full-time
We are looking for an experienced Machinist with CNC and manual machining experience. The successful candidate will be a detail-oriented team player who consistently demonstrates high…
Added 35 mins ago
AN
Senior Project Manager (Engineering)
Avia NG Airport Consultants
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our ideal candidate is a proactive, client-focused engineering professional with strong hands-on experience in civil and/or airfield design, combined with proven project management and…
Added 49 mins ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
…within 49NORTH. This legacy reflects a record of delivery where engineering rigour, operational reliability, and national trust are…
Added 1 hour ago
TS
Pre-Construction Specialist
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
The successful candidate will support the preconstruction process from early project review through tendering, subcontractor coordination, pricing analysis and handover to the project…
Added 1 hour ago
SA
Engineering Manager - Production & Energy
Standard Aero
Winnipeg, MB
- Full-time
The successful candidate will lead a team of engineers and technical professionals, working closely with Operations, Quality, and other cross-functional teams to improve operational…
Added 1 hour ago
SA
Engineering Manager - Repair & Process
Standard Aero
Winnipeg, MB
- Full-time
The successful candidate will lead engineering initiatives focused on expanding repair capabilities, improving existing processes, reducing repair costs, and ensuring technical solutions…
Added 2 hours ago
IP
Senior Engineer, Rotating Equipment, Heartland Petrochemical Complex
Inter Pipeline
AB · Strathcona County, AB
- Full-time
…Engineer will report to the Manager, Reliability & Discipline Engineering. The Senior Rotating Equipment Engineer will be an experienced subject matter expert, with responsibility for…
Added 2 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
We have an opening for a Mechanical / Manufacturing Engineer working with our Manufacturing Engineering Team as outlined below:
Added 2 hours ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
This is a great role within Husky and the successful candidate will be able to see many facets of the company gaining a deep understanding of the developmental engineering process. This…
Added 2 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth technical knowledge of CNC machine systems, including electrical,…
Added 2 hours ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
This is a great role within Husky and the successful candidate would be you are able to see many facets of the company gaining a deep understanding of the developmental engineering process.…
Added 2 hours ago
GO
Engineer in Training
Government of Yukon
Whitehorse, YT
- Full-time
Completion of degree in Civil Engineering or other related engineering discipline.
Added 2 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 2 hours ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…day-to-day partner to the Director of Commercialization. The ideal candidate is data-driven, funnel-obsessed, and has a track record of turning marketing activity into pipeline and revenue…
Added 2 hours ago
MH
Sr. Platform Engineer
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe…
Added 2 hours ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
Experience leading large scale projects across engineering teams.
Added 2 hours ago
E
Senior Java Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
Experience leading large scale projects across engineering teams.
Added 2 hours ago
E
Senior Go/Kubernetes Engineer - Core/Infra - Elasticsearch
Elastic
Canada
- Full-time
Experience leading large scale projects across engineering teams.

Tali AI

Customer Success Manager, Scaled Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

\nWhat you’ll own:

Renewal and retention for your portfolio. You’ll be the main contact for clinic administrators and decision-makers, and you’ll own renewal rate and gross revenue retention for your accounts.
At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around.
A renewal playbook the team uses. You’ll design renewal journeys for micro, small, and mid-sized clinics. Each one will balance automated touchpoints with personal outreach, and you’ll measure which approach works for which segment.
Automated workflows that remove manual work. You’ll build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups. You’ll document them, including SOPs, prompts, and playbooks, so other people can run them without you.
Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data.
Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them.

You’ll do well here if you:

Have owned renewals or retention for a book of B2B customers, including difficult conversations with accounts that were at risk.
Have replaced a repetitive manual process with a system or automation that other people relied on, and can walk us through how you built it.
Have built or run multi-step workflows with AI or automation tools, and can tell when the output isn’t good enough to reach a customer.
Can turn CRM and usage data into a clear call on which customers need attention this week and why.
Write clearly enough that someone else can follow your playbook without asking you questions.

Nice to Haves:

Experience in a high-volume or digitally led Customer Success model with many SMB accounts.
Familiarity with HubSpot, BigQuery, or customer health and analytics platforms.
Experience building lifecycle campaigns or renewal workflows.
Experience in healthcare technology or with healthcare providers.

$70,000 - $85,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will own renewal and retention for a portfolio of accounts by managing relationships with clinic administrators and decision-makers. Additionally, you will design and implement automated workflows for renewal outreach, account monitoring, and risk mitigation.

Requirements

The ideal candidate has experience managing renewals or retention for B2B customers and a proven track record of replacing manual processes with automation. You must be proficient in using CRM and usage data to drive decision-making and possess strong written communication skills.

Skills

Customer success
Renewal management
Retention strategy
Account management
Data analysis
Automation
Workflow design
CRM management
Health scoring
Segmentation
Forecasting
B2B sales
Technical documentation
Problem solving
Communication

Benefits

Hybrid work
Flexible work hours
Comprehensive health and wellness coverage
Competitive PTO
Winter shutdown
Knowledge dollars

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Renewal
Retention
B2B
Automation
CRM
HubSpot
BigQuery
Data Analytics
Workflow
Healthcare Technology
SOP
Account Management
Health Scoring
Segmentation
Forecasting
SMB
Lifecycle Campaigns
Medical Assistant
AI

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