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Added 11 mins ago
GT
Technical Procurement Specialist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking a Technical Procurement Specialist to join our team!
Added 11 mins ago
A
Quality Assurance Specialist
Agropur
Boisbriand, QC · Longueuil, QC
- Full-time
Agropur is looking for a Quality Assurance Specialist to join its new automated distribution centre in Boisbriand.
Added 11 mins ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 26 mins ago
WU
Technology Support Specialist (Applications Systems Support)
Western University
London, ON
- Full-time
The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry,…
Added 26 mins ago
R&
Sales Support Specialist I
Robertson & Company Ltd.
Waterloo, ON
- Contract
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Added 26 mins ago
TC
Document Publisher CMC
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 41 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and…
Added 55 mins ago
A
Specialist Engineer
AtkinsRéalis
Pickering, ON
- Full-time
…years. We are proud to be the steward of Canadian CANDU nuclear…
Added 56 mins ago
TI
PIA Specialist
Teckhorizon Inc
Toronto, ON
- Contract
Create and interpret data flow and business process diagrams.
Added 56 mins ago
TC
IVR Automation tester
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 56 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and…
Added 56 mins ago
MH
eGIS Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Under the limited supervision of the GDS Section Head, the eGIS Administrator is a Corporate support specialist for the operation, maintenance, training, continuity and continuous upgrade…
Added 1 hour ago
C
IT System Architecture Specialist
CAE
Montreal, QC
- Full-time
Opportunity to enter the technology industry and to grow in it.
Added 1 hour ago
JC
Electrical Engineering Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Position Overview: We are seeking a highly skilled Electrical Engineering Specialist to join our team. This position will report directly to the Senior Electrical Engineering Manager.
Added 1 hour ago
CO
Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
The Specialist, Cyber Diplomacy & Governance provides senior-level technical and business advice, support, and services to City divisions, agencies, and corporations on cyber security…
Added 1 hour ago
PL
Senior Global Payroll Specialist
PartnerRE Ltd.
Toronto, ON
- $102,533 to $125,318 CAD / year
As the Senior Global Payroll Specialist, you will play a critical role in supporting PartnerRe’s global payroll operations across multiple countries, primarily in North America, Europe, and…
Added 1 hour ago
Retail Specialist Southgate Centre Mall
Freedom Mobile
Edmonton, AB
…with others, we have a great opportunity as a Part-time Retail Specialist at our Southgate Centre Mall location. A successful Retail Specialist turns the store visitor into a committed…
Added 1 hour ago
Investment & Personal Banking Specialist - Cote Des Neiges
Scotiabank
Montréal-Ouest, QC
…site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical…
Added 1 hour ago
HI
Privacy and Compliance Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Added 2 hours ago
A
3319 - Intermediate Salesforce Marketing Cloud Specialist
Amyantek
Toronto, ON
- Contract
RBH is seeking an Intermediate Salesforce Specialist with strong hands-on Salesforce experience, primarily within Salesforce Sales Cloud, combined with experience managing complex audiences…
Added 3 hours ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 3 hours ago
CC
RQ11693 - Privacy Impact Assessment (PIA) Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Knowledge of Information Technology concepts and processes that impact the protection of personal information, including (but not limited to) Internet tools, system interfaces, information…
Added 4 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
Added 4 hours ago
J
English (US) Podcast Localization Specialist
Jobgether
Canada
- $27 to $32 USD / hour
- Full-time
As an English (US) Podcast Localization Specialist, you will help shape engaging, culturally relevant podcast content for audiences across the United States. You will review, refine,…
Added 4 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Bilingual Sales Ops Specialist based in Montreal, Quebec,…

Tali AI

Customer Success Manager, Scaled Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

\nWhat you’ll own:

Renewal and retention for your portfolio. You’ll be the main contact for clinic administrators and decision-makers, and you’ll own renewal rate and gross revenue retention for your accounts.
At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around.
A renewal playbook the team uses. You’ll design renewal journeys for micro, small, and mid-sized clinics. Each one will balance automated touchpoints with personal outreach, and you’ll measure which approach works for which segment.
Automated workflows that remove manual work. You’ll build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups. You’ll document them, including SOPs, prompts, and playbooks, so other people can run them without you.
Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data.
Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them.

You’ll do well here if you:

Have owned renewals or retention for a book of B2B customers, including difficult conversations with accounts that were at risk.
Have replaced a repetitive manual process with a system or automation that other people relied on, and can walk us through how you built it.
Have built or run multi-step workflows with AI or automation tools, and can tell when the output isn’t good enough to reach a customer.
Can turn CRM and usage data into a clear call on which customers need attention this week and why.
Write clearly enough that someone else can follow your playbook without asking you questions.

Nice to Haves:

Experience in a high-volume or digitally led Customer Success model with many SMB accounts.
Familiarity with HubSpot, BigQuery, or customer health and analytics platforms.
Experience building lifecycle campaigns or renewal workflows.
Experience in healthcare technology or with healthcare providers.

$70,000 - $85,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will own renewal and retention for a portfolio of accounts by managing relationships with clinic administrators and decision-makers. Additionally, you will design and implement automated workflows for renewal outreach, account monitoring, and risk mitigation.

Requirements

The ideal candidate has experience managing renewals or retention for B2B customers and a proven track record of replacing manual processes with automation. You must be proficient in using CRM and usage data to drive decision-making and possess strong written communication skills.

Skills

Customer success
Renewal management
Retention strategy
Account management
Data analysis
Automation
Workflow design
CRM management
Health scoring
Segmentation
Forecasting
B2B sales
Technical documentation
Problem solving
Communication

Benefits

Hybrid work
Flexible work hours
Comprehensive health and wellness coverage
Competitive PTO
Winter shutdown
Knowledge dollars

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Renewal
Retention
B2B
Automation
CRM
HubSpot
BigQuery
Data Analytics
Workflow
Healthcare Technology
SOP
Account Management
Health Scoring
Segmentation
Forecasting
SMB
Lifecycle Campaigns
Medical Assistant
AI

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