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Added 8 mins ago
I
Senior DevOps Engineer
iCOUNTER
Remote, Canada
- $136,000 to $170,000 CAD / year
- Full-time
- Remote
Our AI-native Counter Threat Operating System (CTOS™) combines threat intelligence, risk determination, and operational response to help organizations identify and act on threats involving…
Added 8 mins ago
TT
Software Architect
trane technologies
Montreal, QC
- Full-time
…backend services that power our Cloud-based Building Management System. You'll solve complex technical challenges, influence architectural decisions, and drive the delivery of scalable,…
Added 22 mins ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Create and document a Solution Plan and engage internal stakeholders as required to populate the Avanade ‘Deal Review System’ and support an internal sign-off (at regional, area and global…
Added 52 mins ago
A
Senior Software Engineer
AspiringIT
Kitchener, ON
- Full-time
The successful candidate will work on software architecture, backend applications, APIs, data-intensive systems, cloud platforms, system integration, testing, and performance optimization.
Added 52 mins ago
T
Ship Maintenance Lead
Thales
Halifax, NS
- Full-time
Oversee all maintenance execution activities for designated maintenance periods to ensure material readiness objectives for the platforms are being achieved;
Added 1 hour ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
…authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering,…
Added 1 hour ago
RB
Process Governance Specialist
Red Bull
Chilliwack, BC
- Full-time
Act as a key contact for manufacturing process and system-related topics, including SAP EWM, SAP DM and related operational applications.
Added 1 hour ago
K
Transportation Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Ensure data integrity within the Transportation Management System (TMS) and shared documentation platforms.
Added 1 hour ago
AC
Engineer, Project
AVI-SPL Canada
Montreal, QC
- Full-time
Create required engineering documents working with CAD Team (e.g. infrastructure drawings/floor plans, ceiling plans, equipment placement, riser diagrams, elevations).
Added 1 hour ago
SE
Senior Power System Engineer
Schneider Electric
Quebec, QC · UNAVAILABLE, Ontario · Dollard, Quebec
- Full-time
The Power Systems Engineer executes electrical power system network analysis, site reliability and safety audits, performs electrical engineering design and provides solution-based…
Added 1 hour ago
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Junior L1 Software Developer
Ericsson
Ottawa, ON
- Full-time
Explore cloud-native platforms and optimize L1 software for containerized and virtualized environments.
Added 1 hour ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 1 hour ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 1 hour ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
Lead process refinements across LTPP, PDO, and PE, converting manual handoffs, system entry, reconciliation, reporting, and status tracking into governed, measurable workflows.
Added 1 hour ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering,…
Added 1 hour ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- $142,700 to $178,400 CAD / year
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 1 hour ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- $130,100 to $162,600 CAD / year
- Full-time
scalable platform services, leveraging modern AI-augmented engineering practices to
Added 1 hour ago
M
Product Design Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…shape intuitive, accessible experiences across web and mobile platforms and lead complex design initiatives from early discovery through…
Added 2 hours ago
U
Cloud Infrastructure Specialist
UST
ON · Ontario, Canada
- Full-time
…to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes.…
Added 2 hours ago
K
Staff Product Designer - AI Products
Kraken
Canada
- Full-time
…most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial…
Added 2 hours ago
S
Senior Digital Product Owner, Scotia Wealth Management
Scotiabank
Toronto, ON
- Full-time
…in class experience our clients receive across our digital platforms which encompass client journeys of managing and monitoring their wealth, interacting with their Wealth Advisors and…
Added 2 hours ago
A
Advanced Substrate Design & Process Integration
AMD
Markham, ON
- $180,000 to $270,000 USD / year
- Full-time
…integration, substrate manufacturing technologies, and package-system co-design. They have developed substrate design rules and technology platforms used in advanced semiconductor products.…
Added 2 hours ago
L
Senior Program Manager - Global Product Technology
lululemon
Vancouver, BC
- Full-time
…its products. We partner across business, product management, engineering, and data teams to connect workflows, modernize platforms, and enable faster, more informed decisions - from…
Added 2 hours ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
The Senior Manager, Applications and Engineering oversees the end-to-end technical operations, support, and development for core Transfer Agency record-keeping and processing platforms.…
Added 2 hours ago
C
Senior Java Developer - Vice President
Citi
Mississauga, ON
- Full-time
…effectively, ensuring goals are met while identifying and defining system enhancements for new product deployments and process…

Tali AI

Customer Success Manager, Scaled Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

\nWhat you’ll own:

Renewal and retention for your portfolio. You’ll be the main contact for clinic administrators and decision-makers, and you’ll own renewal rate and gross revenue retention for your accounts.
At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around.
A renewal playbook the team uses. You’ll design renewal journeys for micro, small, and mid-sized clinics. Each one will balance automated touchpoints with personal outreach, and you’ll measure which approach works for which segment.
Automated workflows that remove manual work. You’ll build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups. You’ll document them, including SOPs, prompts, and playbooks, so other people can run them without you.
Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data.
Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them.

You’ll do well here if you:

Have owned renewals or retention for a book of B2B customers, including difficult conversations with accounts that were at risk.
Have replaced a repetitive manual process with a system or automation that other people relied on, and can walk us through how you built it.
Have built or run multi-step workflows with AI or automation tools, and can tell when the output isn’t good enough to reach a customer.
Can turn CRM and usage data into a clear call on which customers need attention this week and why.
Write clearly enough that someone else can follow your playbook without asking you questions.

Nice to Haves:

Experience in a high-volume or digitally led Customer Success model with many SMB accounts.
Familiarity with HubSpot, BigQuery, or customer health and analytics platforms.
Experience building lifecycle campaigns or renewal workflows.
Experience in healthcare technology or with healthcare providers.

$70,000 - $85,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will own renewal and retention for a portfolio of accounts by managing relationships with clinic administrators and decision-makers. Additionally, you will design and implement automated workflows for renewal outreach, account monitoring, and risk mitigation.

Requirements

The ideal candidate has experience managing renewals or retention for B2B customers and a proven track record of replacing manual processes with automation. You must be proficient in using CRM and usage data to drive decision-making and possess strong written communication skills.

Skills

Customer success
Renewal management
Retention strategy
Account management
Data analysis
Automation
Workflow design
CRM management
Health scoring
Segmentation
Forecasting
B2B sales
Technical documentation
Problem solving
Communication

Benefits

Hybrid work
Flexible work hours
Comprehensive health and wellness coverage
Competitive PTO
Winter shutdown
Knowledge dollars

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Renewal
Retention
B2B
Automation
CRM
HubSpot
BigQuery
Data Analytics
Workflow
Healthcare Technology
SOP
Account Management
Health Scoring
Segmentation
Forecasting
SMB
Lifecycle Campaigns
Medical Assistant
AI

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