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Added 52 mins ago
S
Associate Optometrist
Specsavers
Sarnia, ON
- Contract
You’ll have access to a full suite of advanced clinical technology, including:
Added 1 hour ago
J
Senior Software Developer (C#/.NET and React)
Jobgether
Canada
- Up to $120,000 CAD / year
- Full-time
Lead feature-level technical design decisions, including API architecture, data models, and system integrations.
Added 1 hour ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…collaboration, problem-solving, and working in a fast-growing technology environment. The position offers a hybrid working arrangement and requires fluency in both French and…
Added 1 hour ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
The market is beginning to understand what leading technology companies have demonstrated: AI products fail not because the models are weak but because deployment is broken. The gap between…
Added 1 hour ago
RB
Team Operations Lead
Royal Bank of Canada
Vernon, BC
- Full-time
…join our leading wealth management firm as a Team Operations…
Added 1 hour ago
RB
Client Implementation Lead
Royal Bank of Canada
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Ottawa, ON
- Full-time
Apply your past business development experience for prospecting, and lead generation, to new and existing clients
Added 1 hour ago
RB
Associate, Reporting & Control
Royal Bank of Canada
Toronto, ON
- Full-time
Lead or support process improvement initiatives, identifying opportunities to enhance efficiency, strengthen controls, and automate manual workflows.
Added 1 hour ago
H
VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
Lead VMware architecture, design, and implementation activities.
Added 2 hours ago
B
DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 2 hours ago
B
DNU Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 2 hours ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 2 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
AA
Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus Aircraft
Mirabel, QC
- Full-time
Added 2 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 2 hours ago
NA
Client Manager, Commercial Insurance
NFP, an Aon company (Canada)
Hamilton, ON
- Full-time
Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.
Added 2 hours ago
W
Senior Layout Artist, CG
WildBrain
Vancouver, BC
- Full-time
Anticipate, communicate, and troubleshoot any creative or technical issues with assistance from lead Layout artist
Added 2 hours ago
MR
Broker of Record
MoveSmart Rentals
Vaughan, ON
- Up to $130,000 CAD / year
- Full-time
MoveSmart Rentals is hiring an experienced Broker of Record to lead the launch, regulatory setup, compliance, growth, and ongoing oversight of a new Ontario real estate brokerage.
Added 2 hours ago
TA
Inventory and Component Repair Sr. Manager
Top Aces
Saguenay, QC
- Full-time
…where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving…
Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…practices. The role serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service…
Added 2 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Added 2 hours ago
CF
Project Manager
Centre for Chronic Disease Control
Delhi, ON
- Full-time
…Scientific & Industrial Research (DSIR), Ministry of Science and Technology, Government of India. CCDC also holds recognition as a WHO Collaborating Centre for Surveillance, Capacity…
Added 2 hours ago
A
Management Consultant
ADAPTOVATE
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ADAPTOVATE is a management consulting firm helping organisations stay ahead of change by building the capability to adapt, innovate, and lead in dynamic markets.
Added 2 hours ago
AS
Project Manager L5 / Lead IT Project Manager
Apex Systems
Mississauga, ON
- $70 to $100 USD / hour
- Full-time
Position Title: Project Manager L5 / Lead IT Project Manager

Tali AI

Customer Success Manager, Scaled Accounts

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 10 hours a week
Posting language: English
Posted: Nov 3, 2026

Original job description

Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.

How do we do this? Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.

Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

\nWhat you’ll own:

Renewal and retention for your portfolio. You’ll be the main contact for clinic administrators and decision-makers, and you’ll own renewal rate and gross revenue retention for your accounts.
At-risk accounts caught early. You’ll spot risk in usage and engagement before it shows up as churn, and lead the conversations that turn it around.
A renewal playbook the team uses. You’ll design renewal journeys for micro, small, and mid-sized clinics. Each one will balance automated touchpoints with personal outreach, and you’ll measure which approach works for which segment.
Automated workflows that remove manual work. You’ll build and run workflows for renewal outreach, account monitoring, risk flags, and follow-ups. You’ll document them, including SOPs, prompts, and playbooks, so other people can run them without you.
Health signals the team can trust. You’ll improve health scoring, segmentation, and renewal forecasting using CRM and product usage data.
Root causes fixed, not just worked around. You’ll take recurring customer problems to Product and Engineering, and check whether the fix actually reduced them.

You’ll do well here if you:

Have owned renewals or retention for a book of B2B customers, including difficult conversations with accounts that were at risk.
Have replaced a repetitive manual process with a system or automation that other people relied on, and can walk us through how you built it.
Have built or run multi-step workflows with AI or automation tools, and can tell when the output isn’t good enough to reach a customer.
Can turn CRM and usage data into a clear call on which customers need attention this week and why.
Write clearly enough that someone else can follow your playbook without asking you questions.

Nice to Haves:

Experience in a high-volume or digitally led Customer Success model with many SMB accounts.
Familiarity with HubSpot, BigQuery, or customer health and analytics platforms.
Experience building lifecycle campaigns or renewal workflows.
Experience in healthcare technology or with healthcare providers.

$70,000 - $85,000 a year

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base salary is only one aspect of our total rewards package. Be sure to check out a summary of our benefits below.

More About Tali AI

Perks and Benefits

All full-time employees enjoy:

Hybrid work & flexible work hours
Comprehensive health and wellness coverage from day one
Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
$2000 annually in "Knowledge Dollars" to learn, grow, and level up
Quarterly socials & company outings that bring our team together beyond the day-to-day

Our Core Values

⚡️ Bold: we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth

🧩 Resourceful: we're self-directed problem solvers; navigating obstacles, learning and acquiring new skills and making sound judgement calls. We consistently deliver on commitments while maintaining a high standard of quality and dependability

📣 Candid: Being, honest, transparent, and open in all interactions, fostering a culture of trust and authenticity

💛 Caring: Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals

Why Join Tali

⚖️ Impact at Scale: What you do here matters. You’ll influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.

🧰 Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

🚀 Ownership and Growth: What you take on here truly matters. As an early-stage startup, every team member helps shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist excited to build systems from the ground up, your contributions will be pivotal to what we become.

👷 Build with Purpose and Pride: What you contribute here carries real responsibility. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

👏 A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.

Tali Online

🔗 Tali is one of Linkedin's Top Startups of 2025

🔗 Tali is part of the renowned Digital Supercluster Project

🔗 Check out Tali's CEO, Mahshid Yassaei on Cherry Health's Leaders in Healthcare Podcast

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.

Apply About employer

More about this job

Responsibilities

You will own renewal and retention for a portfolio of accounts by managing relationships with clinic administrators and decision-makers. Additionally, you will design and implement automated workflows for renewal outreach, account monitoring, and risk mitigation.

Requirements

The ideal candidate has experience managing renewals or retention for B2B customers and a proven track record of replacing manual processes with automation. You must be proficient in using CRM and usage data to drive decision-making and possess strong written communication skills.

Skills

Customer success
Renewal management
Retention strategy
Account management
Data analysis
Automation
Workflow design
CRM management
Health scoring
Segmentation
Forecasting
B2B sales
Technical documentation
Problem solving
Communication

Benefits

Hybrid work
Flexible work hours
Comprehensive health and wellness coverage
Competitive PTO
Winter shutdown
Knowledge dollars

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Renewal
Retention
B2B
Automation
CRM
HubSpot
BigQuery
Data Analytics
Workflow
Healthcare Technology
SOP
Account Management
Health Scoring
Segmentation
Forecasting
SMB
Lifecycle Campaigns
Medical Assistant
AI

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