Customer Service Representative - Barrie (Part-Time)

Who We Are – Bayfield Mall Storage Inc. - Where Smart Storage Meets Simple Living 

At Bayfield Mall Storage, we’re more than just a storage facility - we’re a trusted partner in helping people simplify their lives. Located in the heart of Barrie, we provide clean, secure, and affordable storage solutions for both residential and commercial customers.

Every day, our team delivers peace of mind through flexible unit options, advanced security, and a commitment to reliability you can count on. Whether supporting customers on-site or behind the scenes, your work helps make storage easy, efficient, and worry-free.

We believe a great workplace starts with strong communication, operational excellence, and a positive, people-first culture. As an active part of the local community, we value teamwork, accountability, and taking pride in what we do.

Why Join Us? We recognize great work with meaningful rewards - including comprehensive benefits, real opportunities for growth, and a supportive environment where people feel valued and inspired.

Ready to make a meaningful impact and grow with a dependable, customer-focused team? Let’s make storage simple - together.

Who You Are – A Professional Who Takes Pride in Great Service

You’re a reliable, approachable professional who values clear communication, accuracy, and teamwork. You build positive relationships by being attentive, responsive, and committed to doing things the right way. Comfortable in a fast-paced environment, you stay organized, follow established processes, and pay close attention to detail.

At Bayfield Mall Storage, you succeed by working collaboratively, taking ownership of your responsibilities, and aligning your work with our values - helping deliver a consistent, positive experience for customers and teammates alike.

The Role – Creating Exceptional Storage Experiences, Every Day

We are seeking a customer-focused Customer Service Representative to support daily operations and deliver an exceptional rental experience. This role assists customers throughout the full rental process, maintains a clean and customer-ready facility, and accurately handles payments and administrative tasks. The CSR also supports sales by educating customers on storage options and value-added products, while contributing to inventory accuracy, reporting, and delinquency follow-ups. As an authorized keyholder, the CSR is also responsible for opening and closing the facility when required, following established procedures to ensure efficient operations and a positive, service-driven environment.

Availability requirements:

The part-time schedule requires availability for one (1) weekend day and one (1) to two (2) weekdays, depending on operational needs and scheduling requirements.

Office Hours:

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• Monday – Friday: 9:30 AM – 6:00 PM
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• Saturday – Sunday: 9:30 AM – 5:00 PM
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Work schedules will be coordinated based on business requirements and the agreed availability of the part-time employee.

Pay Range: $18 / hour

What You’ll Be Doing - Every Day is Game Day

Departmental Duties

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• Customer Service & Sales:
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  • Deliver exceptional customer service by greeting customers, managing inquiries, explaining storage options, and supporting rental decisions.
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  • Support the full rental lifecycle including inquiries, tours, agreements, move-ins, renewals, and move-outs.
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  • Execute customer interactions with professionalism across walk-ins, phone calls, and email communications.
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  • Complete the rental process accurately, ensuring proper documentation, customer understanding, and system updates.
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  • Promote and sell packing supplies, locks, insurance, and other ancillary products.
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• Operations & Facility Management:
  
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  • Maintain a clean, safe, and customer-ready facility through daily inspections and light maintenance tasks.
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  • Perform daily facility walkthroughs for cleanliness, safety, lighting, and unit readiness, complete inspection checklists.
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  • Conduct light maintenance including sweeping units, removing debris, and minor site upkeep.
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  • Monitor access control systems, report irregularities, and assist with lock checks and overlock procedures.
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  • Update signage, promotions, and merchandising displays.
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• Financial & Administrative:
  
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  • Accurately process payments, receipts, customer updates, and administrative documentation.
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  • Process all payments and deposits with 100% accuracy.
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  • Support operational reporting by completing daily, weekly, and monthly administrative updates.
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  • Prepare required reports for management review, ensuring timely and accurate submissions.
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  • Maintain accurate inventory of units and packing supplies.
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• Compliance, Delinquency & Leadership Support:
  
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  • Assist with delinquency follow-ups including reminder calls, past-due notices, and documentation.
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  • Follow procedures for delinquencies, lock checks, and auction preparations.
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  • Open and close the storage facility when required, following established opening and closing procedures, and serve as an authorized keyholder.
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What You Bring - Skills That Turn Heads

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• 1–2 years of customer service, retail, or sales experience.
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• Strong communication skills and professional customer interaction abilities.
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• High attention to detail with consistent accuracy in administrative and payment tasks.
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Additional Strengths That Make You Stand Out

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• Basic proficiency with Microsoft Office and internal software systems.
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• Experience in sales environments involving product recommendations or upselling.
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• Comfort performing light maintenance or facility-related tasks.
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• High school diploma or equivalent.
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• Valid driver’s license and access to a reliable vehicle.
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Physical Requirements and Work Environment

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• Conduct daily facility walkthroughs, perform light maintenance tasks, and ensure the property remains safe, clean, and customer ready.
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• Move throughout the facility to complete inspections, monitor access control systems, assist with lock checks, update signage, and maintain inventory accuracy.
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• Lift up to 50 lbs as needed and work both indoors and outdoors during inspections, seasonal snow or ice removal support, and general site upkeep.
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• Maintain flexibility to work varying hours based on business needs, with regular interaction with customers, management, and nearby locations.
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Why You’ll Love Us - A place that supports you, inside and outside of work.

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• 2-week paid onboarding and training program to set you up for success. 
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• Competitive hourly wage.
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• Clear pathways for career advancement and internal promotion opportunities.
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• A supportive, team-focused culture with recognition programs and employee appreciation events.
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• A Free on-site parking in a convenient mall location for an easy commute
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Join us and Let’s Do Great Things Together

Are you ready to make an impact, lead with purpose, and grow your career? Apply now and help us redefine storage space through smarter, innovative solutions - one step at a time.

Your Path to Joining Us - The Interview Journey

Here’s what you can expect:

We’ll keep the process transparent and efficient, with updates at every step.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

Bayfield Mall Storage Inc. is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Bayfield Mall Storage. Please note, only the candidates who are selected for an interview will be contacted. Bayfield Mall Storage welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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