CUSTOMER SERVICE REPRESENTATIVE

1. Efficiently, accurately and neatly completes all forms and other processes related to the renting and returning of vehicles,

2. Engages and communicates with customers and resolves inquiries and issues in a clear, polite and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers,

3. Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire about the expected date of return; process rental extensions and update computer and credit card authorizations accordingly: close rental agreements and complete billing to customers.

4. Assist with monitoring fleet availability for reservations, walk-ups, upgrade opportunities and upcoming fleet requirements.

5. Assist management with processing the body damage forms, including completion of VIR(Vehicle Incident Report) vehicle and electronic movements as necessary.

6. Ensures the security of company assets by qualifying all renters as directed by company procedures,

7. Assists customers with directions

8. Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customer's responsibility of damage, fuel options and upsells,

9. Adhere to all company policies and procedures.

10. Reconcile fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets (i.e. never lost) as required.

11. Carries out any paperwork/clerical duties as required in a complete and legible manner.

12. Communicates with Wash Bay to ensure cars are always available to cover reservations and walk-ups.

13. Reports to the Location Manager safety issue in the workplace.

CSR Will be evenings - start time 2:30 or 15:30 for 8hrs Payrate: start $18.27 after 6-month progression $18.80