Find work in Canada.

525,135 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
RC
Candidate Eligibility Coordinator
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Three years of varied and progressive healthcare and client service experience.
Added 55 mins ago
Surveyor - MEC & Existing Ship Surveys
Lloyds Register
Halifax, NS
Carry out appropriate tasks and offer informed guidance to support service delivery in your area of experience, while ensuring adherence to budget limits and contractual obligations.
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 2 hours ago
GL
Technical sales specialist
Groupe LD
Saguenay, QC
- Full-time
Assess client's needs and resources to recommend the appropriate goods or services
Added 2 hours ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Child Development Specialist works under the supervision of the Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development…
Added 2 hours ago
NB
Private Wealth Advisor (1859)
National Bank of Canada
Quebec, QC
- Full-time
…Private Banking 1859 team means acting as a preferred financial specialist for wealthy clients. This job allows you to have a positive impact on our organization, thanks to your skills in…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Dollard-Des Ormeaux, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 4 hours ago
L
Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.
Added 6 hours ago
AC
Early Careers: Broker, Risk Solutions - Halifax
Aon Corporation
NS · Halifax, Nova Scotia
- Full-time
…Aon’s risk analyzers and global delivery teams increasingly support routine execution, allowing Brokers to focus earlier on commercial judgment, market strategy and client…
Added 7 hours ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 7 hours ago
L
Community Specialist | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 8 hours ago
UO
Intermediate Coordinator, Academic Program Management
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Senior Specialist of Academic Program Management, responsible for executing logistical activities related to the delivery of programs within a faculty, service or research…
Added 8 hours ago
UO
Intermediate Administrative Assistant, Dean's Office
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Intermediate Specialist of Academic Human Resources, the incumbent provides administrative support to the faculty’s departmental chair to ensure smooth office operations…
Added 8 hours ago
A
Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
Job Title: Subcontracts Specialist IIIJob Description
Added 8 hours ago
BT
Staff Accountant for Dresden
Baker Tilly Canada
ON · Chatham-Kent, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 8 hours ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
…lauréat du prix ClearlyRated Best of Staffing® tant pour le service client que pour les…
Added 8 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 8 hours ago
A
Document Control Specialist
Actalent
AB · Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
We are seeking a highly organized and detail-oriented Administrative Assistant / Document Control Coordinator to support daily office operations in a manufacturing and production…
Added 8 hours ago
I
Market Structure Specialist
Iress
Toronto, ON
- Full-time
…colleagues across Iress, you’ll combine product expertise, client consulting and trading support to help keep our solutions competitive and aligned with the evolving needs of clients and…
Added 9 hours ago
RB
Client Advisor Intern
Royal Bank of Canada
Ajax, ON
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 10 hours ago
RB
Client Advisor
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 12 hours ago
Marketing Specialist, Executive Education, Edwards School of Business
University of Saskatchewan
Saskatoon, SK
The marketing specialist leads and executes the development and implementation of innovative, effective, and reliable communication and digital marketing strategies to advance the…
Added 12 hours ago
CR
Formulations Specialist
Charles River Laboratories
Montreal, QC
- Full-time
As a Formulations Specialist for our Formulations team at the Senneville location, you will prepare documentation and coordinate all activities related to assigned studies.
Added 12 hours ago
FH
Nurse Practitioner - Urgent Primary Care
Fraser Health
Chilliwack, BC
- Part-time
Collaborates and consults with physicians or other health care and social service providers as appropriate to assess and diagnose patient/client/resident status. Develops and implements…

Closed listing

Tangerine

Facilitator & Learning Support Specialist - Tangerine

Moncton, NB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Requisition ID: 274977

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What You Will Be Doing

The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and change-related learning; supports learners and Designated Trainers throughout classroom and nesting activities; and helps sustain consistent learning practices from training through operational readiness. The Specialist also supports curriculum maintenance, classroom administration, coaching, and the identification of learning needs through learner feedback, call taking, and operational observations.

Is this role right for you? In this role, you will be:

Facilitate assigned classes, promotional, refresher, change-related training, and return to work training in virtual and in-person environments. Share delivery responsibilities with Designated Trainers and other facilitators based on program requirements and capacity.
Under the guidance of the Manager, support the onboarding, preparation, and ongoing development of Designated Trainers as assigned
Continuously monitor company updates and communications for impacts to training needs
Collaborate with stakeholders for internal processes and quality management to assess for training needs
Partner with instructional designers and business leaders to manage updates and changes to training curricula including modules and facilitator guides
Ensure all stakeholders are informed and prepared for curriculum changes through clear communication and documentation
Maintain version control and change logs for all learning materials
Consult with instructional design team on learning projects as subject matter experts
Coordinate with stakeholders to ensure quality and all policy and procedural needs are included in training build
Stay current with training best practices as well as Tangerine contact center policies, procedures, and products
Assess and identify Client trends and needs via call taking and use such knowledge to inform training needs
Demonstrate outstanding customer service, technical skills and product knowledge
Support learners during on the job training (nesting) as assigned including coaching Agents with a structured learning approach
Some administration and program organization tasks as assigned
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
3+ years internal experience with Tangerine’s Contact Center or the following
Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field
3+ years of experience in corporate training, facilitation, or instructional design is an asset
Experience of adult learning principles and classroom management strategies
Experience in virtual training settings
Experience with coaching and development for performance management
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple aspects of project management and adapt to changing priorities.
Superior prioritization and time management skill
Bilingualism in English and French is an asset

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

About employer

More about this job

Responsibilities

Facilitate new-hire, promotional, refresher, return-to-work, and change-related training in virtual and in-person settings, and support learners and designated trainers through classroom and on-the-job nesting activities. Maintain and update learning materials in collaboration with instructional designers and business stakeholders, while identifying training needs through learner feedback, call taking, and operational observations.

Requirements

The posting seeks either three or more years of Tangerine contact center experience or a bachelor’s degree in education, human resources, organizational development, or a related field; three or more years of corporate training, facilitation, or instructional design experience is an asset. Candidates should have experience with adult learning, classroom management, virtual training, and coaching, along with strong communication, project management, prioritization, and time-management skills; English-French bilingualism is an asset.

Skills

Facilitation
Corporate Training
Adult Learning Principles
Classroom Management
Virtual Training
Coaching and Performance Development
Instructional Design
Curriculum Management
Project Management
Communication and Presentation
Stakeholder Collaboration
Customer Service
Contact Center Operations
Time Management
Change Management
AI Fluency

Benefits

Pension
Benefits Programs
Online and In-Person Learning Experiences

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Facilitation
Corporate Training
Adult Learning
Classroom Management
Virtual Training
Instructional Design
Curriculum Development
Facilitator Guides
Designated Trainers
On-the-Job Training
Nesting
Coaching
Performance Management
Change Management
Quality Management
Customer Service
Banking
Client Trends
Policy and Procedures
Product Knowledge
Project Management
AI Fluency
Learner Feedback
Version Control
Change Logs

Report this job