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Added 10 mins ago
YO
Lead Facilitator - Neurodiverse Youth Programs
YMCA of Southern Interior BC
Penticton 1, BC
- Full-time
Adapting activities and approaches to support different communication styles, learning preferences, abilities, and support needs.
Added 10 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
St. Catharines, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 10 mins ago
SA
Team Lead, Operating Room
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Reporting to the Manager of the Operating Room and POAC, the Team Leader provides daily operational coordination and expert clinical support to the orthopedic Operating Room team. The role…
Added 10 mins ago
HH
Occupational Therapist – Clinical Lead, Complex Care & Specialty Services
Homewood Health Centre
ON
- Full-time
…about improving lives and champions for quality and continuous…
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Brooks, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 10 mins ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…
Added 10 mins ago
N
Senior Product Manager (Credit Cards) - Canada
NerdWallet
Remote, Canada
- $135,000 to $226,000 CAD / year
- Full-time
- Remote
…support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all…
Added 10 mins ago
S
Sales Consultant
Sysco
Toronto, ON · Buckhead Toronto
- Full-time
Take a proactive approach to owning learning / development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and…
Added 10 mins ago
RB
2027 Winter – GRM, AI Developer Intern - Innovation & AI Center of Excellence (4 Months)
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Toronto, ON
- Full-time
…management workflows through solutions like generative AI, machine learning, and deep learning. As part of our dynamic team, you will collaborate on projects that drive efficiency,…
Added 10 mins ago
RB
Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…
Added 10 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 24 mins ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 24 mins ago
NB
Associate
National Bank of Canada
Victoriaville, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 24 mins ago
SP
Finance Manager
SureLine Projects Inc.
Fort St. John, BC
- Full-time
Reporting to the Controller, the Finance Manager is the day-to-day finance lead for SureLine Projects Inc. and a key member of the Finance Team. The role is accountable for accurate and…
Added 24 mins ago
ML
Senior Analyst Identity and Access Management
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Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 24 mins ago
CT
Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
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Support roadmap development and delivery planning activities.
Added 24 mins ago
ML
Category Marketing Manager - Kits
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Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
As the Category Marketing Manager, Kits you'll be tasked with leading the next phase of this growing business - developing and executing growth strategies owns developing and executing…
Added 24 mins ago
OC
Quality Management System Specialist - Contract
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Richmond Hill, ON
- Contract
Dedicated Training Resources and Learning & Development Programs
Added 24 mins ago
TC
Restaurant Management | Leadership Roles
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Kitchener, ON
- Full-time
Assistant General Manager | General Manager Role Responsibilities :
Added 25 mins ago
X
Concrete Scanning/Coring Technician Trainee
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Added 25 mins ago
Produce Overnight - Clerk Produce
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…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 25 mins ago
Production Supervisor
Select Finishing
Windsor, ON
Directly manage a team of manufacturing technicians and operators, promoting a culture of collaboration and continuous learning.
Added 25 mins ago
SG
Enterprise - Intermediate Associate
Segal GCSE LLP
Toronto, ON
- $58,000 to $72,000 CAD / year
Maintain a positive, solutions-oriented attitude and demonstrate commitment to continuous learning and professional development.
Added 25 mins ago
ZC
Auto Body Technician - Apprentice
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ON · All Locations, Ontario
- Full-time
Open to learning new repair techniques and shop procedures

Tangerine

Facilitator & Learning Support Specialist - Tangerine

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Requisition ID: 274977

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What You Will Be Doing

The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and change-related learning; supports learners and Designated Trainers throughout classroom and nesting activities; and helps sustain consistent learning practices from training through operational readiness. The Specialist also supports curriculum maintenance, classroom administration, coaching, and the identification of learning needs through learner feedback, call taking, and operational observations.

Is this role right for you? In this role, you will be:

Facilitate assigned classes, promotional, refresher, change-related training, and return to work training in virtual and in-person environments. Share delivery responsibilities with Designated Trainers and other facilitators based on program requirements and capacity.
Under the guidance of the Manager, support the onboarding, preparation, and ongoing development of Designated Trainers as assigned
Continuously monitor company updates and communications for impacts to training needs
Collaborate with stakeholders for internal processes and quality management to assess for training needs
Partner with instructional designers and business leaders to manage updates and changes to training curricula including modules and facilitator guides
Ensure all stakeholders are informed and prepared for curriculum changes through clear communication and documentation
Maintain version control and change logs for all learning materials
Consult with instructional design team on learning projects as subject matter experts
Coordinate with stakeholders to ensure quality and all policy and procedural needs are included in training build
Stay current with training best practices as well as Tangerine contact center policies, procedures, and products
Assess and identify Client trends and needs via call taking and use such knowledge to inform training needs
Demonstrate outstanding customer service, technical skills and product knowledge
Support learners during on the job training (nesting) as assigned including coaching Agents with a structured learning approach
Some administration and program organization tasks as assigned
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
3+ years internal experience with Tangerine’s Contact Center or the following
Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field
3+ years of experience in corporate training, facilitation, or instructional design is an asset
Experience of adult learning principles and classroom management strategies
Experience in virtual training settings
Experience with coaching and development for performance management
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple aspects of project management and adapt to changing priorities.
Superior prioritization and time management skill
Bilingualism in English and French is an asset

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Apply About employer

More about this job

Responsibilities

Facilitate new-hire, promotional, refresher, return-to-work, and change-related training in virtual and in-person settings, and support learners and designated trainers through classroom and on-the-job nesting activities. Maintain and update learning materials in collaboration with instructional designers and business stakeholders, while identifying training needs through learner feedback, call taking, and operational observations.

Requirements

The posting seeks either three or more years of Tangerine contact center experience or a bachelor’s degree in education, human resources, organizational development, or a related field; three or more years of corporate training, facilitation, or instructional design experience is an asset. Candidates should have experience with adult learning, classroom management, virtual training, and coaching, along with strong communication, project management, prioritization, and time-management skills; English-French bilingualism is an asset.

Skills

Facilitation
Corporate Training
Adult Learning Principles
Classroom Management
Virtual Training
Coaching and Performance Development
Instructional Design
Curriculum Management
Project Management
Communication and Presentation
Stakeholder Collaboration
Customer Service
Contact Center Operations
Time Management
Change Management
AI Fluency

Benefits

Pension
Benefits Programs
Online and In-Person Learning Experiences

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Facilitation
Corporate Training
Adult Learning
Classroom Management
Virtual Training
Instructional Design
Curriculum Development
Facilitator Guides
Designated Trainers
On-the-Job Training
Nesting
Coaching
Performance Management
Change Management
Quality Management
Customer Service
Banking
Client Trends
Policy and Procedures
Product Knowledge
Project Management
AI Fluency
Learner Feedback
Version Control
Change Logs

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