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Added 2 mins ago
BH
Client Administration Analyst
Berkshire Hathaway Group Reinsurance Division
Toronto, ON
- Full-time
The Reinsurance Administration Analyst is a key contact between Berkshire Hathaway and an assigned group of Insurance Companies (Clients).
Added 2 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 17 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 17 mins ago
RH
Cloud Systems Analyst
Robert Half
Toronto, ON
- Contract
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term…
Added 17 mins ago
D-
Analyste ERP - Logistique (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
BAC en logistique, en gestion des opérations ou l'équivalent
Added 17 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 31 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 31 mins ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 31 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 46 mins ago
C
Analyst, Global Asset Management
CIBC
Toronto, ON
- Full-time
Partner with colleagues across investment, research, operations, product, and client-facing teams to support broader business objectives.
Added 46 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
We are looking for a Business Intelligence Analyst – Data and Automation to join our CPI Power Electronics team. This is a hands-on role responsible for turning business needs and data from…
Added 46 mins ago
Senior Analyst, Identity Lifecycle Management
Scotiabank
Toronto, ON
The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and…
Added 46 mins ago
Manager, Financial Analysis - Finance
Scotiabank
Toronto, ON
Review Reconciliations prepared by Sr. Analyst for intercompany accounts; analyze and resolve differences
Added 46 mins ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
The Systems Analyst III is key in maintaining Oracle operational excellence of Oracle system by directly supporting end users with appropriate urgency and priority, and in designing and…
Added 46 mins ago
Senior Data Analyst
Government of Alberta
AB
…Transportation and Economic Corridors (TEC). The Senior Data Analyst leads the analysis of complex traffic safety datasets and extracts key insights and interpretations to drive…
Added 46 mins ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
This is an analyst and builder blend. You do not need to be a software developer. You need to be sharp, numerate, curious about how things work, and able to use today's AI tools to build…
Added 1 hour ago
RB
Payment Analyst - GA
Royal Bank of Canada
Toronto, ON
- Full-time
As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point…
Added 1 hour ago
AC
Analyste en contrôle des stocks
ALTEN Canada
Montreal, QC
- Full-time
To support the growth of our client in the aeronautics sector, ALTEN Canada is recruiting a Materials Control Analyst whose role will be to optimize inventory management and coordinate…
Added 1 hour ago
UC
Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
…pipelines, you will build the foundation that every data engineer, analyst, and data scientist depends on, including workspaces, compute, Unity Catalog governance, deployment pipelines, and…
Added 1 hour ago
FC
Analyste d'affaires SCM
FOP Consultants
Montreal, QC
- Full-time
Baccalauréat en gestion des opérations, en logistique, en administration ou en systèmes d'information;
Added 1 hour ago
T
IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
Service Assurance Operations – Host/TDI Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing frontline support and monitoring of the…
Added 1 hour ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Added 1 hour ago
IG
Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
Job Title: Senior Business Systems Analyst (TSBI)
Added 1 hour ago
GW
Analyst, Risk Advisory
George Weston Limited
Toronto, ON
- Full-time
…the businesses to protect, grow, and improve its governance, operations, and…
Added 1 hour ago
FM
Manufacturing Technical Analyst
Ford Motor Company
Oakville, ON
- Full-time
Ford of Canada’s operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centres, and three Connectivity and Innovation…

Tangerine

Fraud Detection Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 277494

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role protects customers and minimizes financial losses while supporting the Bank’s fraud strategy and ensuring compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Investigate suspicious activity across Tangerine products and assess alerts generated by fraud detection tools.
Analyze account and transaction information to determine whether to block an account or contact the customer to validate activity.
Detect, prevent and mitigate fraudulent activity to minimize financial loss and customer impact.
Contact customers proactively, take ownership of their concerns and work toward resolution at the first point of contact.
Investigate new Mastercard acquisitions to assess application validity and potential fraud risk.
Review ad hoc fraud referrals, including suspected fraudulent application lists, and accurately mark confirmed fraud applications for monitoring and tracking.
Identify and escalate emerging fraud trends, large-scale attacks and potential points of compromise to management.
Collaborate with team members to identify other Tangerine products at risk and take timely action before fraudulent activity occurs.
Communicate with internal departments to resolve fraud-related inquiries and customer complaints.
Support the Fraud inbound team as required and achieve established service levels and performance indicators.
Apply the Bank’s risk appetite, risk culture and business controls when making day-to-day decisions.
Participate in team initiatives, support change and continuously develop your knowledge of fraud procedures, technologies and processes.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical, critical-thinking and decision-making skills, with close attention to detail and the ability to recognize risk.
You have effective interpersonal, verbal and written communication skills.
You have strong active-listening, customer acknowledgement and problem-resolution skills.
You can work effectively in a fast-paced environment and navigate multiple applications and systems.
You have working knowledge of Microsoft Word, Microsoft Excel and other basic PC applications.
You are available to work non-standard hours, including weekends and statutory or general holidays, based on business needs.
You can work in a headset-based, hybrid environment. Part-time and fixed shifts may be available to support departmental requirements.
You can support departmental operating hours from Monday to Sunday, 8:00 a.m. to midnight, or overnight shifts from 10:00 p.m. to 8:00 a.m., where applicable. Operating hours may change based on business needs.
It would be an asset if you have post-secondary education in business or a related discipline, previous Retail Banking or Advice/Call Centre experience, or knowledge of systems supporting debit cards, credit cards and alternate delivery channel products.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

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More about this job

Responsibilities

Investigate suspicious activity, assess fraud alerts and account or transaction information, and take action to prevent or mitigate fraud and financial losses. Support customers and internal teams, escalate emerging fraud risks, and follow the Bank’s policies, controls, and regulatory requirements.

Requirements

A high school diploma or equivalent and customer service experience are required, preferably in financial services. Candidates should have strong analytical, communication, listening, and problem-resolution skills, basic Microsoft Office knowledge, and availability for non-standard shifts; related post-secondary education and banking or call-centre experience are assets.

Skills

Fraud Detection
Fraud Investigation
Risk Assessment
Transaction Analysis
Customer Service
Critical Thinking
Decision-Making
Attention To Detail
Verbal Communication
Written Communication
Active Listening
Problem Resolution
Microsoft Word
Microsoft Excel
Multitasking
Fraud Trend Identification

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Fraud Detection
Fraud Investigation
Fraud Prevention
Fraud Mitigation
Fraud Alerts
Suspicious Activity
Account Analysis
Transaction Analysis
Application Fraud
Mastercard
Debit Cards
Credit Cards
Risk Assessment
Risk Appetite
Business Controls
Customer Service
Customer Complaints
Fraud Referrals
Fraud Trends
Points Of Compromise
Financial Services
Microsoft Word
Microsoft Excel
Call Centre
Regulatory Compliance

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