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Added 41 mins ago
IO
Administrative Assistant
Isaac Operations
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are looking for an Administrative Assistant to join our head office team. You'll sit on our Executive Assistant team and provide administrative support across the business, from…
Added 41 mins ago
S
Technology Manager
Skip
Oakville, ON
- Full-time
Tracking Progress - Track the progress being made towards the wider goals of the domain, and transparently communicates this with the teams and Head of Engineering
Added 1 hour ago
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Head of Consumer Segment, NAM (Canada)
Xe.com
Canada
- Full-time
The Role. The Head of Consumer is the senior owner of Xe’s Consumer business in the United States and Canada, accountable for its strategy, proposition and commercial performance. Product,…
Added 1 hour ago
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Shelter Support Worker (Casual)
The Salvation Army in Canada
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…Waddington Community Ministries, provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for…
Added 1 hour ago
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Assistant Golf Professional - RattleSnake Point Golf Club
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Milton, ON
- Full-time
Working closely with the Head Golf Professional and leadership team, the Assistant Golf Professional will play a key role in the daily operation of the golf department, member engagement,…
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Loss Prevention Agent
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Edmonton, AB · West Edmonton Mall
…career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as…
Added 3 hours ago
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Oldcastle APG
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- Other
…and machinery as assigned by the Maintenance Supervisor or Head Mechanic. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential…
Added 3 hours ago
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Maintenance Technician
Sealed Air Corporation
Brampton, ON
- Full-time
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Added 3 hours ago
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Gestionnaire marketing produit / Product Marketing Manager
Genetec
Montreal, QC
- Full-time
Added 3 hours ago
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Montreal, QC
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Added 3 hours ago
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Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
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Define and track unit economics, including measures such as cost per customer, transaction, environment, or deployment.
Added 3 hours ago
FT
Employee Relations Specialist
Fountain Tire
Edmonton, AB
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…dynamic Human Resources team at our South Edmonton Corporate Head Office. This role is a key partner to our business, supporting leaders across Canada in fostering a positive, compliant,…
Added 4 hours ago
A
Mechanical Engineer (Onsite)
Alchemy
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- $100,000 to $135,000 CAD / year
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…floor rather than from managing headcount. You'll report to the Head of Automotive Technology and work daily with Product, Operations, and…
Added 4 hours ago
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Shelter Support Worker (Casual)
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Port Hardy, BC · Mount Waddington Community Ministries
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…Waddington Community Ministries, provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for…
Added 4 hours ago
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Front of House Supervisor
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District Sales Manager
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Added 5 hours ago
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Added 5 hours ago
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Key Account Manager
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Valid driver's licence and ability to travel 25% or more, including overnight trips to customer head offices across Canada.
Added 5 hours ago
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Added 5 hours ago
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In collaboration with the Head of Academy Physical preparation:
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Academy Physical Preparation Coach
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- $50,000 to $55,000 CAD / year
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In collaboration with the Head of Academy Physical preparation:

Tangerine

Fraud Detection Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 277647

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the success of Tangerine Fraud Operations by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role helps protect customers and minimize financial losses while ensuring activities comply with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Analyze alerts generated by fraud detection tools to assess the likelihood of fraudulent activity.
Investigate questionable transactions and activity across Tangerine products.
Contact customers proactively and determine whether accounts should be blocked to prevent further fraudulent activity.
Detect, investigate and mitigate fraud to minimize financial loss and customer impact.
Respond to large-scale fraud attacks by identifying potential points of compromise and taking action to protect other at-risk products.
Investigate new Mastercard acquisitions to assess application validity and risk.
Review ad hoc fraud referrals and correctly mark confirmed fraudulent applications for monitoring and tracking.
Identify, report and escalate emerging fraud trends and activities to management.
Collaborate with other departments to resolve fraud-related inquiries and customer complaints.
Support the Fraud inbound team, service-level standards, the Bank’s annual Fraud Plan and departmental business objectives.
Apply the Bank’s risk appetite, risk culture and required operational, compliance, AML/ATF, sanctions and conduct controls in daily decisions.
Participate in team initiatives, embrace new procedures and technologies, and take ownership of your ongoing learning and development.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical and critical-thinking skills, with close attention to detail and the ability to make effective decisions.
You have proven interpersonal, verbal and written communication skills.
You have strong problem-resolution skills and can take ownership of customer concerns through to resolution.
You can apply active listening skills and appropriate acknowledgement when communicating with customers.
You can work effectively in a fast-paced environment and navigate multiple applications and systems.
You have working knowledge of basic PC applications, including Microsoft Word and Microsoft Excel.
You can work independently while contributing effectively to an inclusive, high-performance team environment.
You can work fixed shifts within a hybrid environment, including non-standard hours, weekends and statutory or general holidays; current departmental hours are Monday to Sunday, 8:00 a.m. to midnight, and are subject to change based on business needs. The role also requires the use of a headset.
It would be an asset if you have post-secondary education in business or a related discipline, or previous Retail Banking, Advice Centre or Call Centre experience.
It would be an asset if you have knowledge of systems supporting debit cards, credit cards and alternate delivery channel products, including TSYS, PRM, Citadel, DAWT, TYSY and TCS. Bilingual and unilingual opportunities may be available based on customer and business needs.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

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More about this job

Responsibilities

Analyze fraud alerts and investigate suspicious transactions, applications, and customer activity across Tangerine products. Contact customers, take steps to prevent further fraud and financial loss, escalate emerging trends, and collaborate with other teams to resolve fraud-related issues.

Requirements

A high school diploma or equivalent and customer service experience are required, preferably in financial services. Candidates should have strong analytical, communication, and problem-resolution skills, be comfortable using basic PC applications, and be able to work fixed shifts in a hybrid environment, including weekends and holidays.

Skills

Fraud Detection
Fraud Investigation
Transaction Analysis
Risk Assessment
Critical Thinking
Attention To Detail
Customer Service
Problem Resolution
Active Listening
Verbal Communication
Written Communication
Decision-Making
Microsoft Word
Microsoft Excel
Teamwork
Multitasking

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Fraud Operations
Fraud Investigation
Fraud Mitigation
Fraud Alerts
Suspicious Transactions
Application Fraud
Customer Contact
Account Blocking
Financial Loss Prevention
Risk Assessment
Risk Appetite
Operational Controls
Compliance
Anti-Money Laundering
Anti-Terrorist Financing
Sanctions
Mastercard
Debit Cards
Credit Cards
TSYS
PRM
Citadel
DAWT
TYSY
TCS
Microsoft Word
Microsoft Excel
Customer Complaints
Fraud Trends

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