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Added 6 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Delta, BC
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 6 mins ago
E1
English Teacher (ESL/TEFL) | Full-Time | Visa, Flights & Sponsored TEFL
English 1
Victoria, BC
- Full-time
Career changers from customer service, retail, hospitality, corporate training, communications, banking, IT, media or non-profit
Added 7 mins ago
LS
Levi’s® Store Manager - Tanger Outlets - Cookstown, ON
Levi Strauss & Co.
Cookstown, ON
- Full-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 22 mins ago
Events Sales Specialist | Sports, Festivals & Community Events
Rogers Communications
Toronto, ON
A passion for sales, live events and creating memorable customer experiences. Telecommunications, retail, event sales, experiential marketing or customer acquisition experience is an asset.
Added 22 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 37 mins ago
VF
Equipment Technician | San Diego, CA
Vixxo Facility Solutions
Field, BC
- Full-time
At least one year of experience in a customer-facing or customer-service role.
Added 37 mins ago
TG
Barber / Stylist
Tommy Gun's Original Barbershop
Calgary, AB
- Full-time
Added 37 mins ago
MP
Key Account Coordinator - Bilingual (Mandarin / English)
Michael Page
Richmond, BC
- $70,000 to $90,000 CAD / year
- Full-time
Customer Insights & Growth: Gather sales data and feedback from customers to inform internal planning, prevent sales drops, identify account growth opportunities, and pitch new samples.
Added 37 mins ago
S-
Store Manager - Urgently Hiring - Cross Iron Mills
Showcase - Home of the Hottest Trends
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…for the growth of top line sales and provide an exceptional customer…
Added 37 mins ago
S-
Store Manager
Showcase - Home of the Hottest Trends
Calgary, AB
- Full-time
…for the growth of top line sales and provide an exceptional customer…
Added 37 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 37 mins ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
Maintain excellent customer service and checkout area
Added 37 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Nanaimo, BC
- Part-time
Maintain excellent customer service and checkout area
Added 37 mins ago
LC
Deli Clerk Part Time Day
Loblaw Companies Limited
Ottawa, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 37 mins ago
TH
Department Supervisor Full-Time (Contract) - 7022 Sudbury
The Home Depot
Sudbury, ON
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 37 mins ago
TH
Service Desk Associate Full Time (6 Month Contract) - 7022 Sudbury
The Home Depot
Sudbury, ON
- Full-time
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely…
Added 37 mins ago
T
Customer Experience Associate
TD
Guelph, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 52 mins ago
B
Conseiller.ère, Service à la clientèle - Lebeau (temporaire)
Belron
Trois-Rivières, QC · Lebeau - Cap-de-la-Madeleine
- Full-time
Are you looking for an exciting and rewarding career as a Customer Service Representative, in a workplace where you can connect with customers, use modern tools and make a difference every…
Added 52 mins ago
S
Seasonal Associate
sephora.com
Kitchener, ON
- $19.2 to $22.6 CAD / hour
- Full-time
Deliver exceptional service Support the team in creating outstanding client experiences and achieving sales goals.
Added 52 mins ago
S
Seasonal Associate
sephora.com
North Bay, ON
- $19.2 to $22.6 CAD / hour
- Full-time
Deliver exceptional service Support the team in creating outstanding client experiences and achieving sales goals.
Added 52 mins ago
AL
Representative Inside Sales
Air Liquide
Abbotsford, BC
- Full-time
…chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric…
Added 1 hour ago
FW
General Manager
Fitness World Canada
Victoria, BC
- Full-time
Discounted personal training, supplements and retail clothing
Added 1 hour ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
SD
Pharmacy Student, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
New Westminster, BC
- Part-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…
Added 1 hour ago
SD
Pharmacy Student, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…

Tangerine

Fraud Detection Analyst

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 277724

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity across Tangerine products. The role helps minimize fraud losses and customer impact while supporting the Bank’s Fraud Plan, business objectives, risk culture, service standards, and compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Investigate questionable activity across Tangerine products, proactively contact customers and take appropriate action to prevent further fraudulent activity.
Analyze alerts generated by fraud detection tools, assess the likelihood of fraud and determine whether accounts should be blocked or customers contacted to validate activity.
Detect, investigate and mitigate fraudulent activity to minimize financial losses and customer impact.
Investigate new Mastercard acquisitions to assess application risk and validity, and review ad hoc fraud application referrals.
Respond to large-scale fraud events by collaborating with the team to identify potential points of compromise, affected Tangerine products and appropriate preventative actions.
Identify, report and escalate emerging fraud trends and activities to management, sharing relevant information to support timely action.
Communicate with other departments to resolve fraud-related inquiries, customer concerns and complaints, taking ownership of issues and supporting resolution at the first point of contact.
Maintain appropriate records and markings for confirmed fraudulent applications to support monitoring and tracking.
Support the Fraud inbound team as required and meet established service-level standards and performance expectations.
Apply the Bank’s risk appetite and risk culture in day-to-day activities and decisions while maintaining effective operational, compliance, AML/ATF, sanctions and conduct-risk controls.
Champion a customer-focused culture that strengthens client relationships while leveraging broader Bank relationships, systems and knowledge.
Contribute to an inclusive, high-performance environment by participating in team and change initiatives, embracing new processes and technologies, and taking ownership of your ongoing development.

Do you have the skills that will enable you to succeed in this role?

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical and critical-thinking skills, attention to detail, and the ability to recognize risk and make effective decisions.
You have proven interpersonal, verbal and written communication, active listening and problem-resolution skills.
You are comfortable working in a fast-paced environment and navigating multiple applications and systems.
You have working knowledge of basic PC applications, including Microsoft Word and Microsoft Excel.
You are able to work fixed shifts in a hybrid environment, including outside standard hours and on Statutory/General holidays, based on business needs. The department operates Monday through Sunday, 8:00 a.m. to midnight, with operating hours subject to change.
You are comfortable using a headset as part of your regular work.
It would be an asset if you have previous Retail Banking and/or Advice/Call Centre experience.
It would be an asset if you have post-secondary education in business or another related discipline.
It would be an asset if you have working knowledge of application systems supporting debit and credit card and alternate delivery channel products, including TSYS, PRM, Citadel, DAWT and TCS.
Roles may be bilingual or unilingual based on customer and business needs.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

Investigate suspicious activity and fraud alerts across Tangerine products, contact customers, assess application risk, and take action to prevent losses and customer impact. Identify and escalate emerging fraud trends, resolve fraud-related customer and departmental inquiries, maintain fraud records, and follow operational, compliance, and risk controls.

Requirements

A high school diploma or equivalent and customer service experience are required, preferably in financial services. Candidates should have strong analytical, communication, listening, and problem-resolution skills, be comfortable using multiple systems and basic Microsoft applications, and be available for fixed shifts in a hybrid environment, including some holidays and hours outside the standard workday.

Skills

Fraud Detection
Fraud Investigation
Fraud Risk Assessment
Customer Service
Analytical Thinking
Critical Thinking
Attention To Detail
Decision-Making
Verbal Communication
Written Communication
Active Listening
Problem Resolution
Risk Management
Regulatory Compliance
Microsoft Word
Microsoft Excel

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Fraud Operations
Fraud Investigation
Fraud Alerts
Fraud Mitigation
Application Risk
Mastercard
Debit Cards
Credit Cards
Alternate Delivery Channels
Customer Contact
Risk Assessment
Fraud Trends
Large-Scale Fraud Events
Operational Controls
Compliance
Anti-Money Laundering
Anti-Terrorist Financing
Sanctions
Conduct Risk
Microsoft Word
Microsoft Excel
TSYS
PRM
Citadel
DAWT
TCS
Service-Level Standards

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