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Tangerine

Manager, Client Performance and Initiative - Tangerine

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
Posting language: English
Posted: Sep 24, 2026

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Original job description

Requisition ID: 274603

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What You Will Be Doing

The Manager, Client Performance & Initiatives will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine’s Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills (i.e. a poet and a quant) and will support all aspects of Client & Product analytics.

Is this role right for you? In this role, you will be:

Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
Lead analytic projects to identify opportunities for our key focus areas:

X-sell & Up-sell
Product Engagement & Feature Utilization
Client Retention
Client Profitability

Campaign & Contact Optimization
Develop and maintain various dashboards for different stakeholders
Prepare monthly and quarterly performance reports/packages for executive audience
Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Skills

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
Sound knowledge of banking and retail credit products
Experience in managing complex analytics projects end-to-end (i.e. requirements gathering, data extraction, analysis, visualization and presentation)
Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
Strong data visualization skills using tools such as Looker Studio and Tableau
Expert user of PowerPoint and Excel
Experienced with Excel/spreadsheet automation
Ability to explain complex analytic concepts and findings to non-technical audience
Ability to clearly articulate “so what?” both in writing and verbally
Ability to deliver compelling presentations of the findings & recommendations

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

Lead strategic and analytical initiatives to improve client quality, acquisition, engagement, retention, profitability, and product and campaign performance. Analyze data from multiple sources, maintain stakeholder dashboards, prepare executive performance reports, and communicate findings and recommendations.

Requirements

Requires at least three years of hands-on analytics experience in telecommunications, banking, retail, or technology, along with knowledge of banking and retail credit products. Candidates should have end-to-end analytics project experience, strong SQL and data visualization skills, advanced Excel and PowerPoint capabilities, and the ability to explain complex findings to non-technical audiences.

Skills

Data Analysis
SQL
BigQuery
SAS
Looker Studio
Tableau
PowerPoint
Excel
Spreadsheet Automation
Data Mining
Data Visualization
Statistical Analysis
Project Management
Business Analysis
Presentation Skills
AI Fluency

Benefits

Pension
Benefits Programs
Online and In-Person Learning Experiences

Visa sponsorship

Not detected in the job text

Keywords

Client Analytics
Product Analytics
Client Strategy
Client Acquisition
Client Engagement
Cross-Selling
Upselling
Product Engagement
Feature Utilization
Client Retention
Client Profitability
Campaign Optimization
Contact Optimization
Data Analysis
Statistical Analysis
Data Mining
SQL
BigQuery
SAS
Looker Studio
Tableau
PowerPoint
Excel
Spreadsheet Automation
Dashboards
Performance Reporting
Banking
Retail Credit Products
Digital Analytics
CRM

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