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Taproot Community Support Services

Administrative Assistant, Full-Time

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 4, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 21, 2026

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Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

This position provides administrative support across Taproot's youth and adult programs throughout Vancouver Island. Working collaboratively with leaders, managers, and frontline teams, the Administrative Assistant helps ensure efficient operations, effective communication, and high-quality administrative processes that support the delivery of person-centred services.

The Position

Reporting to the Program Directors and Executive Director, the Administrative Assistant is a key member of our Vancouver Island leadership team. You'll keep operations running smoothly by supporting administration, coordinating caregiver onboarding, maintaining documentation, and ensuring compliance with MCFD and accreditation standards.

This position supports programs across Vancouver Island and offers a hybrid work environment. Occasional travel to our Port Alberni office is required. As this role provides direct support to programs throughout the region, applicants must be based on Vancouver Island.

Scheduling

One (1) permanent, full-time position with a schedule of 40 hours per week:

Monday through Friday, 0830-1630

In Your Role You Will

Coordinate daily administrative operations and office activities.
Schedule meetings, prepare agendas, and record meeting minutes.
Support reports, documentation, and project coordination.
Maintain office supplies and assist staff with administrative needs.
Coordinate onboarding, including interviews, reference checks, certifications, and documentation.
Support employee file setup and HUB registration.
Ensure caregiver records meet MCFD and CLBC requirements.
Support managers with administrative tasks, including preparing funding proposals and obtaining contractor quotes for facility repairs, maintenance, and other duties as required.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Post-secondary education in Business Administration, Office Administration, Social Services, or a related field (preferred).
Two or more years of administrative experience.
Experience with onboarding, HR, or contract administration is an asset.
Knowledge of MCFD processes and/or the social services sector is strongly preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Excellent organization, communication, and attention to detail.
Ability to handle confidential information with professionalism.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

For more information on Taproot Community Support Services visit our website: taproot.ca

We recognize that equity diversity and inclusion (EDI) is an important element in our work and in our day to day lives.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

The Administrative Assistant provides operational support to youth and adult programs across Vancouver Island by managing documentation, scheduling, and office activities. They also coordinate caregiver onboarding and ensure compliance with MCFD and CLBC standards.

Requirements

Candidates should possess post-secondary education in Business, Office Administration, or Social Services, along with at least two years of administrative experience. Proficiency in Microsoft Office and knowledge of social services sector processes are strongly preferred.

Skills

Administrative support
Office administration
Meeting coordination
Documentation management
Onboarding
HR support
Contract administration
Microsoft Office
Communication
Attention to detail
Confidentiality
Project coordination
Compliance
Scheduling

Benefits

Employee ownership
Profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages
Paid vacation
Defined benefit pension plan
Matching RRSP plan
Professional development
Employee and Family Assistance Program
Long service milestone rewards
Employee referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

Administrative Assistant
Employee Ownership Trust
B Corporation
MCFD
CLBC
Office Administration
Social Services
Onboarding
HR
Contract Administration
Microsoft Office
Word
Excel
Outlook
Compliance
Project Coordination
Funding Proposals
Record Keeping
Vancouver Island
Hybrid Work

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