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Added 28 mins ago
S
Desktop Support Analyst
Stantec
Saskatoon, SK
- Full-time
Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across…
Added 4 hours ago
Senior Network Analyst
Affinity Credit Union
Saskatoon, SK
As a Senior Network Analyst, you will play a key role and have a hands-on approach to a wide range of technologies, including: NGFW Solution deployed with central management environment,…
Added 6 hours ago
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Network Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
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Added 10 hours ago
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Business Analyst Supervisor - Systems Analysis Unit Supervisor
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…abilities, and excellent interpersonal skills for our Business Analyst Supervisor…
Added 10 hours ago
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Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Tangerine
Toronto, ON
- Contract
The Fraud Detection Analyst contributes to the success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating fraudulent activity across Tangerine…
Added 10 hours ago
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Mississauga, ON
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Added 10 hours ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…connecting our systems and data, building reporting leaders can rely on, strengthening SharePoint and digital records, and helping Taproot adopt AI thoughtfully and responsibly. You’ll lead…
Added 10 hours ago
TC
Director of Information Technology, Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…connecting our systems and data, building reporting leaders can rely on, strengthening SharePoint and digital records, and helping Taproot adopt AI thoughtfully and responsibly. You’ll lead…
Added 11 hours ago
R
Network Operations Analyst
RBC
Toronto, ON
- Full-time
The Network Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and…
Added 11 hours ago
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Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
…serve a strategic base of enterprise customers with demanding security, sovereignty, and operational…
Added 11 hours ago
V
Analyst II, IT
Vale
Canada
- Full-time
Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and…
Added 11 hours ago
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Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
Reporting to the Supervisor, Network & Telecom, the Network & Telecom Analyst II is responsible for the operation, maintenance, support, and continuous improvement of network…
Added 11 hours ago
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Analyst, Technical Support Services
Sunlife Québec
Montreal, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 11 hours ago
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Team Lead, Integration
BRP
Sherbrooke, QC
- Full-time
In this role, you will lead an Agile, multidisciplinary team including integration architects, analyst-developers, and functional analysts. You will oversee the design, development, and…
Added 11 hours ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
…connecting our systems and data, building reporting leaders can rely on, strengthening SharePoint and digital records, and helping Taproot adopt AI thoughtfully and responsibly. You’ll lead…
Added 11 hours ago
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Montreal, QC
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Equans is looking for a Business Analyst in Montreal!
Added 11 hours ago
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Data Analyst
Wiraa
Canada
- Full-time
As a Data Analyst specializing in Google Cloud Platform (GCP), you will be instrumental in designing, industrializing, and optimizing modern data pipelines to support our AI-driven data…
Added 13 hours ago
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Credit Analyst - Surety
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…strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a…
Added 13 hours ago
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- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
SL
Analyst, Technical Support Services
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Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 15 hours ago
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Business Analyst, Requirement Specialist - Health and Welfare Administration
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Data Analyst Intern (Winter/January 2027, 12 Months)
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Added 17 hours ago
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Programmer Analyst, System and infrastructure operations, maintenance and development
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As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 17 hours ago
Senior Network Analyst
NorQuest College
Edmonton, AB
NorQuest College is looking for a senior technology professional who can bridge infrastructure operations and enterprise solution design. This role combines deep network expertise with…
Added 17 hours ago
Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Scotiabank
Toronto, ON
The Fraud Detection Analyst contributes to the success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating fraudulent activity across Tangerine…

Taproot Community Support Services

Director of Information Technology

Langley (District), BC, Canada
Langley, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 27, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 900-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Our Support Office provides the systems, data and services that help our programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT operations.

Role Description

Help shape how technology powers a growing, employee-owned organization. As our Director of Information Technology, you’ll report to the Chief Operating Officer and work alongside senior leaders across three provinces to make our technology secure, connected and easy to use. You’ll lead the work that matters most: bringing case management onto one system, connecting our systems and data, building reporting leaders can rely on, strengthening SharePoint and digital records, and helping Taproot adopt AI thoughtfully and responsibly. You’ll lead a team of system administrators and a data analyst, partner with external IT providers, and see your work make a real difference for our staff and the people we serve.

Schedule:

One (1) permanent, full-time position available, working 40 hours per week:

Hours, e.g. 0830-1630 Monday through Friday

Some travel is required.

In your Role You WIll

Manage/oversee a number of areas that include:

Strategy & Team Leadership

Develop and deliver an IT and digital strategy that aligns with organizational goals, and develop and manage the IT budget, including yearly licence and cloud cost reviews.

Lead and develop the IT team, including system administrators and a data analyst: setting clear priorities, assigning work, coaching, and supporting performance and growth.

Lead several cross-functional projects at once using structured project management, and lead change management with HR, Quality and programs to support successful adoption.

Systems, Data & AI

Oversee core systems, including Microsoft 365/SharePoint, ShareVision, Inclusion and iTacit, and lead system implementation, integration and data migration.

Lead SharePoint structure, permissions and governance, and support digital records management.

Oversee organizational reporting and dashboards in Microsoft Fabric and Power BI, and set up data governance.

Optimize systems and workflows to reduce manual work, using automation and AI where it adds value, and lead the responsible adoption of AI, including Microsoft Copilot.

Infrastructure, Security & Support

Oversee the helpdesk and ticketing system, set and monitor service level agreements (SLAs), and report IT metrics to management.

Manage security and IT software, including endpoint detection and response (EDR) and antivirus, as well as backup, disaster recovery and business continuity planning.

Oversee IT hardware and asset management (laptops, desktops, cellphones and printers), including purchasing, tracking and lifecycle management.

Establish IT policies that safeguard our data and meet legal, privacy and accreditation requirements.

Vendors & Relationships

Manage IT and telecommunications vendors, and keep a central record of contracts, renewal dates and costs.

Represent Taproot at meetings and build positive relationships with internal and external stakeholders.

Perform miscellaneous job-related duties as required.

A complete and detailed list of key responsibilities can be available at time of interview.

*** Before confirming employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary by province and sector, and the Program Hiring Team will communicate them.

As an Ideal Candidate You Possess

A bachelor’s degree in Computer Science, Information Technology or a related field.

Minimum of 5 years of experience in IT management or a similar role, with a track record of leading successful projects, including a large system implementation or digital transformation.

Strong experience with Microsoft 365 and Azure, including SharePoint Online, and with system integration and data migration.

Working knowledge of Microsoft Fabric and Power BI, and a solid understanding of data governance.

Hands-on experience rolling out generative AI tools such as Microsoft Copilot.

Strong knowledge of cyber security, risk management and compliance.

Excellent team leadership, project management and change management skills, with the ability to explain technology in plain language.

Project management certification, change management training, and experience in community social services or health care are assets.

Valid Class 5 Driver’s License and clean driver’s abstract.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends

Work/life balance

Learning and career development opportunities

Competitive wages and salaries

Paid vacation and benefits for eligible employees

Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia

Matching RRSP plan for eligible employees within Alberta

Professional development opportunities and job-related training

Employee and Family Assistance Program

Long Service Milestone rewards

Employee referral bonus program

A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services, visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls, please. We will notify only candidates selected for an interview.

Apply About employer

More about this job

Responsibilities

Lead Taproot’s IT strategy, team, budget, systems, data, infrastructure, cybersecurity, and vendor relationships. Oversee system consolidation and integration, reporting and data governance, digital records, responsible AI adoption, IT support, and cross-functional technology projects.

Requirements

Requires a bachelor’s degree in Computer Science, Information Technology, or a related field, and at least five years of IT management or similar experience, including leadership of a major implementation or digital transformation. Candidates should have strong Microsoft 365, Azure, SharePoint, integration, data migration, cybersecurity, project and change management experience; Microsoft Fabric, Power BI, generative AI rollout, a valid Class 5 driver’s license, and a clean driver’s abstract are also specified, with relevant certifications and social services or healthcare experience considered assets.

Skills

IT Strategy
Team Leadership
Project Management
Change Management
Microsoft 365
Azure
SharePoint Online
System Integration
Data Migration
Microsoft Fabric
Power BI
Data Governance
Generative AI
Cybersecurity
Risk Management
Vendor Management

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning and Career Development
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Rewards
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Strategy
Microsoft 365
Azure
SharePoint Online
ShareVision
Inclusion
iTacit
Microsoft Fabric
Power BI
Microsoft Copilot
Generative AI
System Implementation
System Integration
Data Migration
Data Governance
Digital Records Management
Automation
Cybersecurity
Endpoint Detection and Response
Antivirus
Backup and Disaster Recovery
Business Continuity Planning
Helpdesk
Service-Level Agreements
IT Asset Management
Project Management
Change Management
Risk Management
Employee Ownership Trust

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