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Added 11 mins ago
MC
Director, Sales and Business Development
Masco Canada
Mississauga, ON · St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Partner with Supply Chain, Finance, Sales, and other stakeholders to improve forecast accuracy, coordinate communications, and monitor expense performance against budget.
Added 26 mins ago
FC
HR Coordinator Bilingual / Cooronnateur (trice) RH bilingue
Fidelity Canada
Toronto, ON · Montreal, QC
- Full-time
Partner with a team of recruiters to provide a variety of coordination and administrative services throughout the recruitment process including job postings, offer letters, and onboarding…
Added 26 mins ago
GE
Manager, Talent Acquisition
GFL Environmental Inc.
Vaughan, ON
- Full-time
Strategic Collaboration & Process Improvement: Partner closely with Talent Operations to refine recruitment tools, workflows, and Applicant Tracking System processes. Monitor and update key…
Added 26 mins ago
TH
Senior Advisor | Temporary Full time | CVH | Financial Planning
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- Full-time
As a pro-active business partner, the Senior Financial Advisor works with Senior Management, Program and Project Leaders, and other enabling team members to understand their operations and…
Added 26 mins ago
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Oversee day-to-day operations across all managed properties: commercial, multifamily, single-family and condominium
Added 57 mins ago
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Human Resources Director/VP
Adecco
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
The Vice President of Human Resources will serve as a trusted advisor to the Canadian leadership team and a key partner to global stakeholders. The successful candidate will oversee a broad…
Added 1 hour ago
FL
Talent Acquisition Manager
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- $85,000 to $110,000 CAD / year
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Area Manager II, YYZ4
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Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 3 hours ago
Director, External Manufacturing & Supply Operations
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Toronto, ON · North York, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 7 hours ago
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Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 7 hours ago
FCC Program Coordinator - FT Temp
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Canmore, AB
…marketing materials, and maintaining consistent communication with partner agencies. Additionally, the Program Coordinator leads special projects and provides mentorship and support to…
Added 12 hours ago
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Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
…entertained players for years, supported by loyal audiences, live operations, evolving content systems, product innovation, and deep player-driven…
Added 12 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…entertained players for years, supported by loyal audiences, live operations, evolving content systems, product innovation, and deep player-driven…
Added 14 hours ago
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Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance,…
Added 14 hours ago
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ON · Markham, Ontario
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Added 15 hours ago
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Manager, Talent Development
Compass Canada
ON · Mississauga, ON
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Partner with Talent Management and HRBP’s to translate talent review and succession insights into development solutions.
Added 19 hours ago
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Entry Level Banking Operations Associate | Recent Graduates Encouraged To Apply
TEKsystems
Toronto, ON
- $22 CAD / hour
- Contract
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 20 hours ago
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Added 21 hours ago
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Human Resources Generalist
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…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 21 hours ago
JH
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Added 23 hours ago
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Global Category Manager, IT & Finance
WIDIA
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…contract governance, and category optimization across global operations. Delivers measurable business value through savings, service improvements, supplier innovation, compliance, working…
Added 1 day ago
MS
Human Resources Manager
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- $130,000 to $140,000 CAD / year
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…with employees, and helping managers lead effectively. You’ll partner closely with plant leadership to support daily operations while strengthening the site’s people practices and…
Added 1 day ago
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Added 1 day ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 1 day ago
T
Entry Level Banking Operations Associate | Recent Graduates Encouraged To Apply
TEKsystems
Toronto, ON
- $22 CAD / hour
- Full-time
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…

Taproot Community Support Services

Director of Information Technology, Full-Time

Langley (District), BC, Canada
Langley, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 900-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Our Support Office provides the systems, data and services that help our programs do their best work. As we grow, we are looking for a Director of Information Technology to lead our technology strategy, information systems and IT operations.

The Position

Help shape how technology powers a growing, employee-owned organization. As our Director of Information Technology, you’ll report to the Chief Operating Officer and work alongside senior leaders across three provinces to make our technology secure, connected and easy to use. You’ll lead the work that matters most: bringing case management onto one system, connecting our systems and data, building reporting leaders can rely on, strengthening SharePoint and digital records, and helping Taproot adopt AI thoughtfully and responsibly. You’ll lead a team of system administrators and a data analyst, partner with external IT providers, and see your work make a real difference for our staff and the people we serve.

Schedule

One (1) permanent, full-time position available, working 40 hours per week:

Hours, e.g. 0830-1630 Monday through Friday
Some travel is required.

In Your Role You Will

Manage / Oversee a Number Of Areas That Include

Strategy & Team Leadership

Develop and deliver an IT and digital strategy that aligns with organizational goals, and develop and manage the IT budget, including yearly licence and cloud cost reviews.
Lead and develop the IT team, including system administrators and a data analyst: setting clear priorities, assigning work, coaching, and supporting performance and growth.
Lead several cross-functional projects at once using structured project management, and lead change management with HR, Quality and programs to support successful adoption.

Systems, Data & AI

Oversee core systems, including Microsoft 365/SharePoint, ShareVision, Inclusion and iTacit, and lead system implementation, integration and data migration.
Lead SharePoint structure, permissions and governance, and support digital records management.
Oversee organizational reporting and dashboards in Microsoft Fabric and Power BI, and set up data governance.
Optimize systems and workflows to reduce manual work, using automation and AI where it adds value, and lead the responsible adoption of AI, including Microsoft Copilot.

Infrastructure, Security & Support

Oversee the helpdesk and ticketing system, set and monitor service level agreements (SLAs), and report IT metrics to management.
Manage security and IT software, including endpoint detection and response (EDR) and antivirus, as well as backup, disaster recovery and business continuity planning.
Oversee IT hardware and asset management (laptops, desktops, cellphones and printers), including purchasing, tracking and lifecycle management.
Establish IT policies that safeguard our data and meet legal, privacy and accreditation requirements.

Vendors & Relationships

Manage IT and telecommunications vendors, and keep a central record of contracts, renewal dates and costs.
Represent Taproot at meetings and build positive relationships with internal and external stakeholders.
Perform miscellaneous job-related duties as required.
A complete and detailed list of key responsibilities can be available at time of interview.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A bachelor’s degree in Computer Science, Information Technology or a related field.
Minimum of 5 years of experience in IT management or a similar role, with a track record of leading successful projects, including a large system implementation or digital transformation.
Strong experience with Microsoft 365 and Azure, including SharePoint Online, and with system integration and data migration.
Working knowledge of Microsoft Fabric and Power BI, and a solid understanding of data governance.
Hands-on experience rolling out generative AI tools such as Microsoft Copilot.
Strong knowledge of cyber security, risk management and compliance.
Excellent team leadership, project management and change management skills, with the ability to explain technology in plain language.
Project management certification, change management training, and experience in community social services or health care are assets.
Valid Class 5 Driver’s License and clean driver’s abstract.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

Apply About employer

More about this job

Responsibilities

Lead Taproot’s IT strategy, team, budget, systems, data, and digital transformation initiatives across its operations in three provinces. Oversee cybersecurity, IT support, infrastructure, vendors, reporting, records management, and responsible adoption of automation and AI.

Requirements

Requires a bachelor’s degree in Computer Science, Information Technology, or a related field, and at least five years of IT management or similar experience, including leadership of a major system implementation or digital transformation. Candidates should have strong Microsoft 365, Azure, SharePoint, integration, data, cybersecurity, leadership, project management, and change management experience; a valid Class 5 driver’s license and clean driving abstract are also required.

Skills

IT Strategy
Team Leadership
Project Management
Change Management
Microsoft 365
Azure
SharePoint Online
System Integration
Data Migration
Microsoft Fabric
Power BI
Data Governance
Generative AI
Cybersecurity
Risk Management
Vendor Management

Benefits

Employee Ownership
Profit-Sharing Dividends
Work-Life Balance
Learning and Career Development
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Rewards
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Strategy
IT Operations
Microsoft 365
Azure
SharePoint Online
ShareVision
Inclusion
iTacit
Microsoft Fabric
Power BI
Microsoft Copilot
Generative AI
System Implementation
System Integration
Data Migration
Data Governance
Digital Records Management
Cybersecurity
Endpoint Detection and Response
Antivirus
Backup and Disaster Recovery
Business Continuity Planning
Helpdesk
Service Level Agreements
IT Asset Management
Cloud Cost Management
Project Management
Change Management
Employee Ownership Trust

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