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Taproot Community Support Services

Program Coordinator 2, Full-Time

Parksville, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Shoreline House provides culturally-based programming, support and safe, home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource is a staffed 24 hour resource providing a long term therapeutic placement for up to 3 children or youth. The resource supports children or youth who have experienced a trauma, are addressing adverse childhood experiences and/or overcoming other adversities. The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains, such as education, mental health, physical health, recreation and life skills.

The Position

The Program Coordinator 2 (PC2) Plans, implements and oversees the day to day operations of a program in this CARF accredited agency; directly supervises program staff and provides support to contractors as required.

This position requires union membership with CUPE.

Scheduling

One (1) permanent full-time position, working 40 hours per week, with a weekly schedule of:

Wednesday through Sunday, 1400-2200
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Plans and develops the program in consultation with the program manager, and plans and implements program activities and special events.
Formulates program policies and procedures and evaluates the program in consultation with the supervisor.
Oversees the day to day operation of the program by ensuring that: the necessary facilities and equipment are in place; program policies, guidelines and best practices are adhered to; and program standards and licensing requirements are met.
Supervises/oversees program staff and contractors by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.
Participates in the recruitment and selection of program staff and contractors by performing duties such as screening applicants, participating in interview panels, and making hiring recommendations.
Schedules program staff and sets up placements according to program requirements.
Orients, determines the need for, and provides training to program staff, contractors, volunteers and practicum students.
Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program, and represent the agency and/or program in external events.
Maintains related records and statistics and produces reports as required.
Operates motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provides on-call and emergency coverage on pager or cell phone as required.
Performs miscellaneous job-related duties as required.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A Degree or Diploma in one of the humanities, social sciences or related field.
Minimum of three years in a similar facility or program, including at least one year in a supervisory or management role.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract
Ability to use common computer applications required.
Food Safe food hygiene and sanitation and WHMIS (or willing to obtain within probationary period).
MANDT or Non-violent crisis intervention (or willing to obtain within probationary period).

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Plan, implement, and oversee the daily operations and activities of a residential youth support program, ensuring compliance with program policies, licensing requirements, and service standards. Supervise and schedule staff and contractors, coordinate training and community services, maintain records and reports, and provide on-call and emergency coverage.

Requirements

Requires a degree or diploma in humanities, social sciences, or a related field, at least three years of relevant program experience, and at least one year in a supervisory or management role. Candidates must have current Occupational First Aid Level 1 and CPR, a valid Class 5 driver’s license with a clean abstract, and computer skills; Food Safe, WHMIS, and MANDT or non-violent crisis intervention credentials are required or must be obtained during probation.

Skills

Program Planning And Development
Program Operations
Staff Supervision
Staff Scheduling
Recruitment And Selection
Training And Orientation
Performance Evaluation
Community Liaison
Service Coordination
Recordkeeping And Reporting
Crisis Intervention
First Aid And CPR
Alternative Communication Strategies
Safe Vehicle Operation
Computer Applications

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning And Career Development Opportunities
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development And Job-Related Training
Employee And Family Assistance Program
Long-Service Rewards
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Employee Ownership Trust
Certified B Corporation
CARF Accreditation
Youth Residential Care
Therapeutic Placement
Trauma-Informed Support
Adverse Childhood Experiences
Program Development
Program Operations
Staff Supervision
Contractor Oversight
Recruitment
Staff Scheduling
Performance Evaluations
Community Service Coordination
Referrals
Occupational First Aid Level 1
CPR
Class 5 Driver’s License
Food Safe
WHMIS
MANDT
Non-Violent Crisis Intervention
Alternative Communication Strategies
Basic Sign Language
Criminal Record Check
CUPE

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