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Taproot Community Support Services

Program Manager, Full-Time

Parksville, BC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 28, 2026

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Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Shoreline House provides culturally-based programming, support and safe, home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD). The resource is a staffed 24 hour resource providing a long term therapeutic placement for up to 3 children or youth. The resource supports children or youth who have experienced a trauma, are addressing adverse childhood experiences and/or overcoming other adversities. The program staff will be networking with and working alongside a team of professionals supporting the youth in many life domains, such as education, mental health, physical health, recreation and life skills.

The Position

We are seeking an experienced and passionate Program Manager to lead a specialized licensed program supporting youth with complex care needs, including substance use, exploitation concerns, mental health challenges, and other high-risk behaviours.

The Program Manager provides overall leadership and oversight of the program, ensuring high-quality, trauma-informed, culturally responsive, and harm reduction-based services. Working closely with youth, families, caregivers, MCFD, Indigenous partners, community service providers, clinical professionals, and internal care teams, this role serves as a key liaison and coordinator in the development, implementation, and monitoring of individualized care and safety plans.

Reporting on program outcomes and service delivery, the Program Manager oversees a Program Supervisor and direct care team, providing leadership, coaching, and accountability to support positive outcomes for youth. The successful candidate demonstrates strong knowledge of MCFD policies, service standards, and licensing requirements, and is skilled at navigating complex systems, building collaborative partnerships, and supporting teams through high-risk and dynamic situations.

This position is ideal for a leader who is committed to trauma-informed practice, harm reduction, family and community engagement, and creating meaningful opportunities for youth to achieve stability, safety, and connection.

This management position is based at the Parksville Resource program location, and is NOT a remote/hybrid position.

Schedule

One (1) permanent, full-time position available, with a weekly schedule of 40 hours per week:

Hours are typically worked Monday through Friday between 0800-1600
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Manage / Oversee a Number Of Areas That Include

Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance
Experience supporting youth involved in substance use, exploitation, and other high-risk behaviours.
Strong understanding of trauma-informed, attachment-based, and harm reduction approaches.
Knowledgeable of MCFD policies, service standards, and care planning processes.
Experience leading and mentoring supervisors and multidisciplinary teams.
Skilled in balancing clinical, operational, and relational aspects of service delivery.
Build strong partnerships with families, caregivers, Indigenous communities, funders, and community agencies.
Remain calm, strategic, and solutions-focused during complex situations and critical incidents.
Be a strong advocate for youth and capable of coordinating multiple systems to support positive outcomes.

Other Requirements

Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Lead and oversee a licensed residential program for youth with complex care needs, ensuring trauma-informed, culturally responsive, and harm reduction-based services, individualized care and safety planning, and effective program operations. Manage budgets and staff, provide supervision and accountability, coordinate with families, Indigenous partners, MCFD, and community professionals, and report on outcomes and service delivery.

Requirements

Requires a degree in humanities, social sciences, or a related field, at least three years of relevant program experience including one year in supervision or management, and experience in financial and human resource management. Candidates need experience supporting youth with high-risk needs, knowledge of MCFD policies and trauma-informed and harm reduction approaches, current first aid and CPR, crisis intervention and conflict resolution certificates, and a valid Class 5 driver's license with a clean abstract and reliable insured vehicle.

Skills

Program Leadership
Budget Management
Financial Management
Human Resource Management
Staff Supervision and Coaching
Employee and Labour Relations
Trauma-Informed Practice
Harm Reduction
Youth Care Planning
Crisis and Risk Management
Behavioural Interventions
Community Partnership Development
Interagency Coordination
Program Evaluation
Conflict Resolution
Culturally Responsive Care

Benefits

Employee Ownership
Profit-Sharing Dividends
Work-Life Balance
Learning and Career Development
Competitive Wages and Salaries
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development
Job-Related Training
Employee and Family Assistance Program
Long-Service Rewards
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Licensed Residential Program
Youth Services
Complex Care Needs
Substance Use
Exploitation Prevention
Mental Health
Trauma-Informed Practice
Attachment-Based Approaches
Harm Reduction
Culturally Responsive Care
MCFD Policies
Care Planning
Safety Planning
Behavioural Interventions
Financial Management
Human Resource Management
Budget Development
Program Evaluation
Staff Recruitment
Performance Management
Labour Relations
Union Relations
WCB Occupational First Aid Level 1
CPR
Non-Violent Physical Crisis Intervention
Conflict Resolution
Class 5 Driver's License
Criminal Record Check
Vulnerable Sector Check

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