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Added 14 mins ago
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Project Coordinator
Trexo Robotics
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
We are looking for a Customer Success Project Coordinator to help us run and improve the operational side of our customer journey.
Added 29 mins ago
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Coordonnateur(trice) principal(e) des services immobiliers / Senior Real Estate Services Coordinator
CBRE
Montreal, QC
- Full-time
CBRE is seeking a Senior Real Estate Services Coordinator who is passionate about delivering exceptional customer service and operational excellence. In this role, you'll be at the center…
Added 29 mins ago
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Kitchen Clerk - Full Time
Longo's
Woodbridge, ON
- Full-time
Do you have outstanding customer service skills? Are you passionate about the food industry?
Added 29 mins ago
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Workplace Experience Coordinator
CBRE
Ottawa, ON
- Full-time
At CBRE, we believe exceptional workplace experiences start with exceptional people. As a Workplace Experience Coordinator, you'll be at the heart of creating a welcoming, professional, and…
Added 52 mins ago
OL
Transportation logistics coordinator
OTI Logistics
Brampton, ON
- $29 to $37 CAD / hour
- Full-time
- On-site
Added 59 mins ago
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Health & Safety Manager F/H
VINCI Energies
Toronto, ON
- Full-time
Plan and organize, with the support of the Health & Safety Coordinator, the General and Specific orientations, trainings and awareness sessions to ensure that all project personnel, service…
Added 1 hour ago
EI
Computer technician
ERS International
Scarborough, ON
- From $36.92 CAD / hour
- Full-time
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Apple Certified Technical Coordinator (ACTC) Certification
Added 1 hour ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
participates in agency decision making and is the primary liaison with the contracting body. This position is responsible for overseeing staff members as well as a Program Coordinator.
Added 1 hour ago
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Client Services Coordinator (CSC) Ottawa
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Ottawa, ON
- Temporary
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Added 1 hour ago
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Yard coordinator
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Added 1 hour ago
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sales and promotions coordinator
Sales Dynamics Inc.
Toronto, ON · North York, ON
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Evaluate customer service and store environments
Added 1 hour ago
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Transportation Coordinator
Kelly
Cambridge, ON
- $22 USD / hour
- Full-time
Kelly Services is hiring on behalf of our client in Cambridge for Transportation Coordinator role. This position supports afterhours transportation operations, acting as the main point of…
Added 1 hour ago
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Christmas Kettle Campaign Coordinator
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Lethbridge, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
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Maintenance Coordinator
NSC Minerals Ltd
Vanscoy, SK
- Full-time
…are committed to delivering quality products and exceptional service to our…
Added 1 hour ago
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Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
- $29.76 to $31.64 CAD / hour
- Part-time
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Added 2 hours ago
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Administrative Assistant PT
EHN Canada
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time
Assist the Executive Director in the preparation for and maintenance of accreditation and serve as the site accreditation lead or coordinator as assigned.
Added 2 hours ago
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Administrative Coordinator, Part Time
Chalmers Foundation
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- Part-time
The Administrative Coordinator is responsible for providing dedicated administrative support to the Chalmers Foundation’s Office Team, ensuring smooth daily operations, accurate input and…
Added 2 hours ago
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Administrative Coordinator and Student Services
The Cut Fashion Design Academy
Canada
- Full-time
The Administrative Coordinator and Student Services role is a full-time, on-site position based in Canada at The Cut Fashion Design Academy in Vancouver, British Columbia. This role…
Added 2 hours ago
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Coordonnateur/trice à la formation Senior - Senior Training Coordinator - Quality
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Quebec, QC · Lonqueuil, Quebec
- Part-time
Plus précisément, gérer la boîte de réception du service et agir comme représentante ou représentant du centre d’assistance.
Added 2 hours ago
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Added 2 hours ago
MHSU Clinician, Bachelors - Community Mental Health & Substance Use Services
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Added 2 hours ago
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Radiological Technologist, Screening Mammography/General Procedures - Chilliwack General Hospital
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Chilliwack, BC
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Reporting to the Supervisor, Mammography/Bone Densitometry and Site Coordinator, Medical Imaging, the Radiological Technologist, Screening Mammography/General Procedures, practices in…
Added 2 hours ago
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Youth Therapist, Substance Use Services
Fraser Health
Mission, BC
- Full-time
Reporting to the Coordinator or designate, and reporting clinically to a DASW Supervisor as required, works from a framework of cultural safety and humility, supports care coordination…
Added 2 hours ago
PM
Home Care Resource Coordinator
Prairie Mountain Health
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- Full-time
The Home Care Resource Coordinator is responsible for the coordination of direct service staff within the Home Care Program. The incumbent is responsible for the recruitment, orientation,…

Taproot Community Support Services

Program Manager, Full-Time

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset. This program supports youth with complex and high-risk presentations, including significant behavioural challenges, substance use and significant mental health concerns

The Position

The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This position provides leadership in the delivery of person served care with a focus on individualization and integration of services. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager

participates in agency decision making and is the primary liaison with the contracting body. This position is responsible for overseeing staff members as well as a Program Coordinator.

Schedule

One (1) permanent, full-time position available, working 40 hours per week:

0830-1630 Monday through Friday.
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Manage / Oversee a Number Of Areas That Include

Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance

Other Requirements

Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Oversee the program’s daily operations, budget, staffing, personnel administration, and service outcomes, while ensuring compliance with agency, licensing, funder, and CARF standards. Lead trauma-informed, person-centered service delivery, develop and support staff, and represent the program in relationships with families, community partners, government agencies, and the contracting body.

Requirements

Requires a degree in humanities, social sciences, or a related field, at least three years of relevant program or facility experience, and at least one year in a supervisory or management role, including financial and human resource management. Required credentials include current Occupational First Aid Level 1 and CPR, Non-Violent Physical Crisis Intervention and Conflict Resolution certificates, a valid Class 5 driver’s licence, and successful criminal record and vulnerable-sector checks; trauma-informed practice and behavioural intervention experience are also required.

Skills

Program Management
Budget Management
Financial Management
Human Resource Management
Staff Supervision
Recruitment and Hiring
Performance Management
Labour Relations
Conflict Resolution
Trauma-Informed Care
Behavioural Interventions
Program Evaluation
Community Relations
Crisis Intervention
Person-Centered Care
Data-Informed Decision-Making

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning and Career Development Opportunities
Competitive Wages and Salaries
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Milestone Rewards
Employee Referral Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Employee Ownership Trust
Certified B Corporation
CARF Accreditation
Program Management
Annual Program Budget
Cost and Productivity Analysis
Personnel Administration
Recruitment and Screening
Staff Coaching and Mentorship
Performance Management
Labour Relations
Collective Agreements
Grievance Resolution
Trauma-Informed Care
Person-Centered Care
Behavioural Interventions
Crisis Intervention
Conflict Resolution
Occupational First Aid Level 1
CPR
Class 5 Driver’s Licence
Criminal Record Check
Vulnerable-Sector Check
Alternative Communication Strategies
Basic Sign Language
Community Relations
Program Evaluation

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