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Added 5 hours ago
MD
Human Resources Director 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Hiring Agency/Seniority Unit: Children Youth & Families Dept / DeptChildYth&Fam-Managerial
Added 5 hours ago
MD
Postsecondary Pathway Coordinator - OHE Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Under the supervision of the Program Supervisor, the Postsecondary Pathway Coordinator position is responsible for assisting with the Get Ready GEAR UP Minnesota Program (Gaining Early…
Added 6 hours ago
AN
Youth Development & Program Coordinator
Albion Neighbourhood Services
Toronto, ON
- Full-time
Position title: Youth Development & Program Coordinator
Added 6 hours ago
Youth Program Coordinator
Albion Neighbourhood Services
Toronto, ON
Reporting to the BGC Albion Manager, the Youth Program Coordinator coordinates and oversees daily after-school programming for youth, and provides direct, day-to-day supervision of the…
Added 17 hours ago
CG
After School Program Coordinator
Camp Gencheff
Stratford, PE
- Other
Camp Gencheff is looking for an enthusiastic, caring, and organized After School Program Coordinator to lead our after-school programming for children and youth, including participants with…
Added 19 hours ago
SH
Food Coordinator - 4.0 hours per day
Sisler High School
Winnipeg, MB
- Part-time
Under the direction of the Principal and/or designate and the divisional Nutrition Program Coordinator, the food coordinator is responsible for implementing the school's nutrition…
Added 20 hours ago
Site Lead - Program Development and Evaluation (MLSE - West)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
As a Site Lead on the Program Development & Evaluation team, you will lead and inspire a team to deliver a high-quality program for TCHC youth aged 6-12. You’ll supervise program staff,…
Added 20 hours ago
CE
School Age Educator
Compass Early Learning and Care
Peterborough, ON · St. Anne
- Part-time
…designation that is eligible for Director's Approval (i.e., Child and Youth, Recreation and Leisure, and Ontario Certified Teachers - Primary and…
Added 20 hours ago
CE
Educator
Compass Early Learning and Care
Kawartha Lakes, ON · Jack Callaghan
- Part-time
…designation that is eligible for Director's Approval (i.e., Child and Youth, Recreation and Leisure, and Ontario Certified Teachers - Primary and…
Added 2 days ago
SP
Family School Liaison Worker
St. Paul Education
St. Paul, AB
- Part-time
Understanding of youth culture, belief in a strengths-based and solution-focused approach
Added 2 days ago
MY
HOUSING AND CULTURAL COORDINATOR
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB
- Full-time
…everything we do. Each year, we support more than 5,000 children, youth, adults and families facing complex challenges, including mental health concerns, addiction, homelessness, poverty…
Added 2 days ago
CY
Casual Transition Coordinator - Youth in Transition Program
Chimo Youth Retreat Centre
Edmonton, AB
- Part-time
Chimo's new Youth in Transition (YIT) Program supports young adults aged 18 to 24 as they leave government care. Our Transition Coordinators provide short-term, goal-focused 1:1 support for…
Added 2 days ago
CY
FT Transition Coordinator - Youth in Transition Program
Chimo Youth Retreat Centre
Edmonton, AB
- Full-time
Chimo's new Youth in Transition (YIT) Program supports young adults aged 18 to 24 as they leave government care. Our Transition Coordinators provide short-term, goal-focused 1:1 support for…
Added 3 days ago
HS
Stepping Stones – Child and Youth Care Counsellor
Hull Services
Calgary, AB
- Full-time
Reporting to the Program Coordinator, our Child and Youth Care Counsellors are members of an interdisciplinary team which assesses, plans, implements and evaluates the treatment programs…
Added 3 days ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Abbotsford, BC
- Part-time
Provides short-term counseling/support/education to families and other relevant caregivers of such youth, health providers and the general public to understand the nature, treatment and…
Added 3 days ago
YS
Family and Natural Supports Case Manager
Youth Services Bureau of Ottawa
Ottawa, ON
- $64,646.4 to $77,604.8 CAD / year
- Full-time
…Services and Assistant Director, and immediate supervision of the Coordinator, Shelter and Transitional Housing Services, the Family and Natural Supports (FNS) Case Manager works…
Added 3 days ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
…staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth.…
Added 3 days ago
CN
Community Dance Coordinator
Canada's National Ballet School
Toronto, ON
- Contract
…to invite applications for the position of Community Dance Coordinator. This role combines dance teaching, program coordination, and administration to make dance accessible to people of all…
Added 3 days ago
TC
Magic Instructor - Angus Glen Community Centre
The Corporation of the City of Markham
Markham, ON
- Up to $19.79 CAD / hour
- Part-time
- Temporary
Organizes and writes lesson plans to be handed in by week two of the program. Develops lesson plans specific to the abilities of each group. Reviews lesson plans with the Recreation…
Added 4 days ago
CN
Community Dance Coordinator
Canada's National Ballet School
Toronto, ON
- $45,000 to $50,000 CAD / year
- Contract
…to invite applications for the position of Community Dance Coordinator. This role combines dance teaching, program coordination, and administration to make dance accessible to people of all…
Added 4 days ago
SH
Food Coordinator - 4.0 hours per day
Sisler High School
Winnipeg, MB
- Part-time
Under the direction of the Principal and/or designate and the divisional Nutrition Program Coordinator, the food coordinator is responsible for implementing the school's nutrition…
Added 4 days ago
VA
Life Long Connections Coordinator - Child Safety
Vancouver Aboriginal Child and Family Services Society
Vancouver, BC
- Full-time
Reporting to the Collaborative Practice Supervisor, the Life Long Connections Coordinator supports a strong connection for children in care to their home communities, their culture and…
Added 4 days ago
MY
YOUTH DEVELOPMENT COORDINATOR
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB
- Full-time
As our Youth Development Coordinator, you’ll be the heart of the home: a steady, caring presence who makes sure everyday needs are met in a way that feels safe, supportive, and truly like…
Added 4 days ago
ES
Program Coordinator
Encompass Support Services Society
Langley (District), BC · Langley, British Columbia
- Full-time
We are currently looking for a self-directed, engaging, empathetic Specialized Housing Program Coordinator to join our growing team. Reporting to the Programs Manager, the program…
Added 4 days ago
YO
Coordinator YMCA Experience
YMCA of Northern Alberta
Edmonton, AB
- Full-time
The Experience Coordinator ensures that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing…

Taproot Community Support Services

Program Manager, Full-Time

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset. This program supports youth with complex and high-risk presentations, including significant behavioural challenges, substance use and significant mental health concerns

The Position

The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This position provides leadership in the delivery of person served care with a focus on individualization and integration of services. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager

participates in agency decision making and is the primary liaison with the contracting body. This position is responsible for overseeing staff members as well as a Program Coordinator.

Schedule

One (1) permanent, full-time position available, working 40 hours per week:

0830-1630 Monday through Friday.
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Manage / Oversee a Number Of Areas That Include

Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance

Other Requirements

Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Oversee the program’s daily operations, administration, budget, staffing, and service outcomes, ensuring care is individualized, integrated, and trauma-informed. Lead and develop staff, manage employee and union relations, represent the program with community and funding partners, and provide on-call emergency coverage.

Requirements

Requires a degree in humanities, social sciences, or a related field, at least three years of relevant program or facility experience, and at least one year in a supervisory or management role, including financial and human resource management. Required credentials include current Occupational First Aid Level 1 and CPR, Non-Violent Physical Crisis Intervention and Conflict Resolution certificates, a valid Class 5 driver’s licence with a clean abstract, and successful criminal record and vulnerable sector checks.

Skills

Program Management
Staff Supervision
Financial Management
Human Resource Management
Budgeting
Trauma-Informed Care
Behavioural Interventions
Crisis Intervention
Conflict Resolution
Employee and Labour Relations
Service Delivery
Program Evaluation
Community Relations
Relationship-Building
Cultural Awareness
On-Call Emergency Response

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning and Career Development Opportunities
Competitive Wages and Salaries
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Milestone Rewards
Employee Referral Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Operational Management
Program Administration
Budget Development
Cost Analysis
Productivity Analysis
Program Evaluation
Human Resource Management
Staff Recruitment
Staff Supervision
Performance Management
Labour Relations
Union Relations
Grievance Resolution
Trauma-Informed Practices
Behavioural Interventions
Person-Centered Care
Crisis Intervention
Conflict Resolution
Occupational First Aid Level 1
CPR
Non-Violent Physical Crisis Intervention
Class 5 Driver’s Licence
CARF Accreditation
Ministry of Children and Family Development
Youth Services
Community Relations
Alternative Communication Strategies

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