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Added 4 hours ago
MANAGER OF EXTERNAL BUSINESS SERVICES
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TITLE: Manager of External Business Services (Confidential, Classified Management Position)
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Taproot Community Support Services

Program Manager, Part-Time

Kelowna, BC, Canada

Job type: Part-time
Apply by: Oct 25, 2026
Working hours: 20 hours per week
Posting language: English
Posted: Sep 25, 2026

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Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Village House is a spacious, newly renovated assisted living home nestled in the hills of Kelowna, BC, designed specifically for young adults with high and complex medical needs. The home is equipped with modern medical technology - including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features - to ensure comfort, dignity, and seamless clinical support. Grounded in trauma informed practice, Village House promotes a safe, structured, and predictable environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development, involve families, and reduce potential trauma triggers. Staff work collaboratively to build strong, positive relationships and create a healing, supportive atmosphere where each resident can thrive.

The Position

The Program Manager provides comprehensive operational, administrative, and clinical leadership for a high complexity residential home serving adults with significant medical and support needs. This role requires substantial experience working with high needs adult populations and a strong understanding of complex care environments. The Program Manager is responsible for developing, implementing, and overseeing all aspects of the program to ensure exceptional, person centered care that promotes health, safety, dignity, and autonomy. As a key leader within a CARF accredited agency, the Program Manager also serves as the primary liaison with the contracting body and external partners.

Schedule

One (1) permanent, part-time position available, working 20 hours per week:

Hours and days will be scheduled based on operational needs and candidate availability.
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Manage / Oversee a Number Of Areas That Include

Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance

Other Requirements

Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Lead the operational, administrative, and clinical management of a complex residential program, including budgeting, staffing, employee relations, and evaluation of services. Ensure person-centered, trauma-informed care that supports residents’ health, safety, dignity, and autonomy, while coordinating with families, funders, and community partners.

Requirements

Requires a degree in humanities, social sciences, or a related field, at least three years of experience in a similar facility or program, and at least one year in a supervisory or management role. Candidates must have financial and human resource management experience, current Occupational First Aid Level 1 and CPR certificates, crisis intervention and conflict resolution certificates, a valid Class 5 driver’s license, and relevant trauma-informed practice and behavioural intervention experience.

Skills

Program Management
Operational Leadership
Clinical Leadership
Financial Management
Human Resource Management
Staff Recruitment and Supervision
Employee and Labour Relations
Budgeting and Cost Analysis
Program Evaluation
Complex Care
Trauma-Informed Practice
Behavioural Interventions
Conflict Resolution
Crisis Intervention
Alternative Communication Strategies
Community Relations

Benefits

Employee Ownership
Profit-Sharing Dividends
Work-Life Balance
Learning and Career Development Opportunities
Competitive Wages and Salaries
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Milestone Rewards
Employee Referral Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Complex Care
Residential Services
Person-Centered Care
Trauma-Informed Practice
Behavioural Interventions
Program Development
Program Evaluation
Operational Planning
Budget Management
Cost and Productivity Analysis
Human Resource Management
Staff Recruitment
Staff Supervision
Performance Management
Labour Relations
Collective Agreements
CARF Accreditation
Licensing Standards
Occupational First Aid Level 1
CPR
Non-Violent Physical Crisis Intervention
Conflict Resolution
Alternative Communication Strategies
Class 5 Driver’s License
On-Call Emergency Coverage

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