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Taproot Community Support Services

Program Supervisor, Full Time

Port Alberni, BC, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Apr 24, 2026

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Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Our Youth Residential programs provide culturally based programming, support and safe, home-based accommodations for youth in the care of Ministry of Children and Family Development (MCFD) as well as an Indigenous funded agency (Usma) providing long term therapeutic care for up to 3 children or youth. These programs support children or youth who have experienced a trauma, are addressing adverse childhood experiences and/or overcoming other adversities.

The Position

The Program Supervisor position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program policies, guidelines and best practices, and meet program standards and licensing requirements.

The Program Supervisor will assist with recruitment, selection, orientation, training, and monitoring. In addition to completing supervision tasks, supporting contractors as required, managing the program budgets, allocation of funds and on-call processes. This position reports to the Program Manager.

Scheduling

Two (2) Permanent full-time positions working 40 hours per week:

Position 1=Monday through Friday, 0800-1600 (temporary shift time for 6 months)

This role will initially focus on supporting hiring efforts in Port Alberni, including scheduling and conducting interviews, performing pre-screenings, and contributing to the hiring efforts of the leadership team.

Position 2=Tuesday through Saturday, 1400-2200- FILLED

In Your Role You Will

Plan and develop the program in consultation with the program manager, and plans and implements program activities and special events.
Formulate program policies and procedures and evaluates the program in consultation with the supervisor.
Oversee the day to day operation of the program by ensuring that: the necessary facilities and equipment are in place; program policies, guidelines and best practices are adhered to; and program standards and licensing requirements are met.
Supervise/oversee program staff and contractors by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.
Participate in the recruitment and selection of program staff and contractors by performing duties such as screening applicants, participating in interview panels, and making hiring recommendations.
Schedule program staff and sets up placements according to program requirements.
Orient, determine the need for, and provide training to program staff, contractors, volunteers and practicum students.
Promote public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
Liaise with community service providers and other professionals to coordinate service provision, facilitate referrals to the program, and represent the agency and/or program in external events.
Maintain related records and statistics and produces reports as required.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Provide on-call and emergency coverage on pager or cell phone as required.
Perform miscellaneous job-related duties as required.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A Degree or Diploma in one of the humanities, social sciences or related field.
Minimum of three years in a similar facility or program, including at least one year in a supervisory or management role.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract
Ability to use common computer applications required.
Food Safe food hygiene and sanitation and WHMIS (or willing to obtain within probationary period).
MANDT or Non-violent crisis intervention (or willing to obtain within probationary period).

Other Requirements

Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Taproot.**

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Oversee daily operations of youth residential programs, ensuring facilities, equipment, policies, licensing, and service standards are maintained. Supervise and support staff and contractors, contribute to hiring and training, manage schedules and budgets, coordinate with community providers, maintain records, and provide on-call and emergency coverage.

Requirements

Requires a degree or diploma in humanities, social sciences, or a related field, at least three years of relevant program experience, and at least one year in a supervisory or management role. Required qualifications include current Occupational First Aid Level 1 and CPR, a valid Class 5 driver's license with a clean abstract, and the ability to use common computer applications; Food Safe, WHMIS, and MANDT or non-violent crisis intervention may be obtained during probation.

Skills

Program Planning and Development
Program Operations
Staff Supervision
Recruitment and Selection
Staff Scheduling
Training and Orientation
Budget Management
Performance Evaluation
Community Liaison
Referral Coordination
Recordkeeping and Reporting
Crisis Intervention
Alternative Communication Strategies
Sign Language
Safe Driving
Computer Applications

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning and Career Development
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development
Job-Related Training
Employee and Family Assistance Program
Long-Service Rewards
Employee Referral Bonus

Visa sponsorship

Not detected in the job text

Keywords

Youth Residential Programs
Trauma-Informed Support
Culturally Based Programming
Program Planning
Program Policies and Procedures
Licensing Requirements
Staff Supervision
Recruitment and Selection
Interviewing
Staff Scheduling
Orientation and Training
Budget Management
Contractor Support
Community Services
Referral Coordination
Performance Evaluations
On-Call Coverage
Emergency Coverage
Occupational First Aid Level 1
CPR
Class 5 Driver's License
Food Safe
WHMIS
MANDT
Non-Violent Crisis Intervention
Sign Language
Alternative Communication Strategies
Criminal Record Check
MCFD Screening

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