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Taproot Community Support Services

Residential Community Support Workers (Victoria - Casual Pool)

Victoria, BC, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 16, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

Youth Horizons is a licensed 4-bed co-ed resource, focusing on female youth, ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Youth Horizons provides a safe home environment in Saanich. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness.

Skyline is a licensed 2-bed co-ed resource, focusing on youth ages 13-18, receiving services through the Ministry of Children and Family Development (MCFD).

Skyline provides a safe home environment in Downtown Victoria. Taking a person-centered, trauma-informed approach, staff are expected to recognize the effects of trauma and help youth cope with the effects. The goal in the provision of services is to avoid re-traumatizing and facilitate personal growth. The staff accomplish this via knowledge of the trauma-informed approach, assessment, and relationship-building, responding to disclosures, focusing on youth's strengths, and having cultural awareness. Experience and understanding of the interaction of trauma and substance use with youth an asset.

Join our dedicated social services team, to mentor these individuals to develop their unique strengths and encourage independence.

The Position

Role

We are currently hiring for the following roles, in a casual / on-call capacity, with the opportunity to apply for part-time and full-time positions, as they become available:

Asleep Residential Night Workers (Grid 5)
Residence Worker (Grid 10)
Residential Child and Youth Workers, may include overnight awake scheduling (Grid 11)

These positions require union membership with BCGEU.

Challenging behaviours may occur on a daily basis, therefore, applicants that already have ASIST Suicide training, along with, experience with de-escalation techniques and a minimum of 1 year experience working with individuals with significant mental health concerns, high behaviors and/or trauma, is preferred.

Casual/On Call staff will be contacted to work a variety of unionized roles and shifts (based on availability) to cover staff illness, LOA, vacation etc. in a 24-hr/7 program located in Victoria, British Columbia.

In Your Role You Will

Independently work with client(s) towards achieving the goals set out in their Individual Support Plan (ISP); encouraging them during setbacks and celebrating successes with them.
Support/supervise complex behavioural, emotional and social needs/development (in the residence & during community activities)
Use de-escalation techniques to deal with challenging behaviours.
Assist client in developing life skills within the home including household chores (meal prep, cleaning, etc.) in a consistent, healthy & safe environment and their community.
Model healthy relationships and setting boundaries
Transports and assists residents to appointments, shopping or leisure activities; operates motor vehicles safely and legally while transporting clients or on Taproot business.
Request a job description for full duties and responsibilities.
Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Diploma or Degree in Child and Youth Care, Psychology, Social Work, Disability Studies, Sociology, Healthcare Aide, PSW, Practical Nursing or equivalent
Minimum of 1 year of experience in adult, child and youth care, or with individuals with a developmental disability, mental health issues or brain injury in a community-based setting.
Other combinations of education and experience may be considered.
Other related fields of experience include Community Support Worker, Education Assistant, Special Needs, Behaviour Interventionist, Youth Worker
Valid BC Driver’s Class 5 License and clean driver’s abstract
A reliable, safe vehicle that has appropriate insurance is an asset
Positive behavior supports experience and Trauma informed care an asset.
Valid CPR/First Aid, Non-Violent Crisis Intervention Certificate (Mandt) and Conflict Resolution Certificate (or ability to obtain within probation period)
Successful applicants will be required to participate in MCFD screening and provide three (3) professional reference prior to confirmed employment with Taproot Community Support Services.***

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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More about this job

Responsibilities

Support youth in residential and community settings in working toward goals in their Individual Support Plans, while responding to their behavioral, emotional, and social needs. Use trauma-informed and de-escalation approaches, help residents develop daily living skills, model healthy relationships, and transport them safely to appointments and activities.

Requirements

Applicants should have a diploma or degree in a relevant care or social services field, or an equivalent combination of education and experience, and at least one year of related community-based experience. A valid BC Class 5 driver's license and clean abstract are required; CPR/First Aid, crisis intervention, and conflict resolution credentials are required or must be obtained during probation, and MCFD screening and three professional references are required.

Skills

Trauma-Informed Care
De-Escalation
Behavioral Support
Crisis Intervention
Youth Mentoring
Individual Support Planning
Life Skills Development
Relationship-Building
Conflict Resolution
Cultural Awareness
Transportation
First Aid and CPR
Suicide Intervention
Community Support

Benefits

Employee Ownership Dividends
Work-Life Balance
Learning and Career Development Opportunities
Competitive Wages and Salaries
Paid Vacation
Benefits
Defined Benefit Pension Plan
Matching RRSP Plan
Professional Development and Job-Related Training
Employee and Family Assistance Program
Long-Service Milestone Rewards
Employee Referral Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Residential Support
Youth Care
Child and Youth Care
Trauma-Informed Care
Person-Centered Support
Individual Support Plan
De-Escalation
Challenging Behaviors
Mental Health
Substance Use
Developmental Disabilities
Brain Injury
Life Skills
Positive Behavior Support
ASIST Suicide Intervention Training
Non-Violent Crisis Intervention
Mandt
Conflict Resolution
CPR
First Aid
BC Class 5 Driver's License
Criminal Record Check
MCFD Screening
BCGEU
Community-Based Services

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