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Added 1 day ago
TC
UPDATED Residential Child and Youth Worker with Overnight Awake Scheduling, Part-Time
Taproot Community Support Services
Victoria, BC
- Part-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 1 day ago
TC
UPDATED Program Manager, Full-Time
Taproot Community Support Services
Kelowna, BC
- Full-time
The Program Manager provides comprehensive operational, administrative, and clinical leadership for a high complexity residential home serving adults with significant medical and support…
Added 1 day ago
TC
Community Support Worker, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 1 day ago
VC
Registered Nurse (RN) - Operating Rooms
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Completion of a recognized advanced nursing specialty program in operating room nursing, or two years' recent, related experience in an acute care operating room environment.
Added 1 day ago
Medical Radiation Technologist
Erie Shores Healthcare
Leamington, ON
…to work in our X-Ray and CT departments. A robust training program is provided for those without CT experience. The successful applicant must be able to work days, afternoons, and nights…
Added 1 day ago
Pelee Island Clerk
Erie Shores Healthcare
ON
Must have a valid G driver’s license and access to a personal vehicle to support lab work/supply transport
Added 1 day ago
Medical Radiation Technologist
Erie Shores Healthcare
Leamington, ON
…to work in our X-Ray and CT departments. A robust training program is provided for those without CT experience. The successful applicant must be able to work days, afternoons, and nights…
Added 1 day ago
Medical Radiation Technologist
Erie Shores Healthcare
Leamington, ON
…to work in our X-Ray and CT departments. A robust training program is provided for those without CT experience. The successful applicant must be able to work days, afternoons, and nights…
Added 1 day ago
Medical Radiation Technologist - Eligible for Signing Bonus
Erie Shores Healthcare
Leamington, ON
…to work in our X-Ray and CT departments. A robust training program is provided for those without CT experience. The successful applicant must be able to work days, afternoons, and nights…
Added 1 day ago
DI Booking Clerk
Erie Shores Healthcare
Leamington, ON
Diploma in a recognized Medical Administration program or equivalent experience
Added 1 day ago
GI
Project Manager, GeoRoute
GIRO Inc. / Le Groupe en informatique et recherche opérationnelle
Montréal, QC
- Full-time
Everyday support: Employee assistance program, telemedicine and mental health support.
Added 1 day ago
GI
HASTUS Expert Consultant
GIRO Inc. / Le Groupe en informatique et recherche opérationnelle
Montréal, QC
- Full-time
Everyday support: Employee assistance program, telemedicine and mental health support.
Added 1 day ago
GI
Manager, Cloud & Infrastructure Automation
GIRO Inc. / Le Groupe en informatique et recherche opérationnelle
Montréal, QC
- Full-time
Everyday support: Employee assistance program, telemedicine and mental health support.
Added 1 day ago
GI
Site Reliability Engineer (SRE)
GIRO Inc. / Le Groupe en informatique et recherche opérationnelle
Montréal, QC
- Full-time
Everyday support: Employee assistance program, telemedicine and mental health support.
Added 1 day ago
QU
Family Physician (Full Time or Part Time)
Queen's University
Kingston, ON
- Full-time
- Part-time
…duties or educational requirements of the position involve or support patient…
Added 1 day ago
Physiotherapist Assistant
Queen's University
Brockville, ON
Must have access to a car to conduct home visits · Must have at least two years of full-time-equivalent clinical experience as a PTA or equivalent training
Added 1 day ago
Physiotherapist
Queen's University
Brockville, ON
Must have access to a car to conduct home visits · Must have clinical experience delivering care as a physiotherapist
Added 1 day ago
Psychology Clinic Director
Queen's University
Kingston, ON
At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you.
Added 1 day ago
BB
Manual & CNC Machinist
Burnout Brands
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- Full-time
…and collaboratively. You will operate a range of equipment, support continuous improvement efforts, and contribute to maintaining safe and efficient shop…
Added 1 day ago
Senior Product Designer / Design Lead
Andgo Systems
Canada
Lead Andgo's research and discovery program, building strong relationships with the people who use our product.
Added 1 day ago
C
Supervisor (Part Time)
Carter's
Calgary, AB
- Part-time
Added 1 day ago
WE
Quality Systems Co-op
w EPOCAL INC.
Canada
- Full-time
- On-site
…direction of a QA/RA/EHS Leader, the QA Coordinator provides support of Epocal’ s Quality Management System (QMS) and Environmental, Health and Safety Management System (EHSMS). The QA…
Added 1 day ago
SM
Head of School/Classroom Teacher
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…direct engagement with students, families, and the educational…
Added 1 day ago
SS
Director of Philanthropy, Stewardship & Engagement - W1381
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- Full-time
…cornerstone of the community since 1961, providing comprehensive support to people experiencing homelessness and poverty through meals, shelter, clothing, crisis services, and long-term…
Added 1 day ago
EE
Machine Operator (Afternoons)
Express Employment Professionals
Mississauga, ON
- $24 CAD / hour
- Full-time
- Contract
Start on Day Shift (Monday–Friday, 6:30 AM – 3:00 PM) for training

Taproot Community Support Services

UPDATED Program Manager, Full-Time

Kelowna, BC, Canada

Full-time

Apply on clients.njoyn.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Sep 24, 2026

Original job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.

Village House is a spacious, newly renovated assisted living home nestled in the hills of Kelowna, BC, designed specifically for young adults with high and complex medical needs. The home is equipped with modern medical technology - including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features - to ensure comfort, dignity, and seamless clinical support. Grounded in trauma informed practice, Village House promotes a safe, structured, and predictable environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development, involve families, and reduce potential trauma triggers. Staff work collaboratively to build strong, positive relationships and create a healing, supportive atmosphere where each resident can thrive.

The Position

The Program Manager provides comprehensive operational, administrative, and clinical leadership for a high complexity residential home serving adults with significant medical and support needs. This role requires substantial experience working with high needs adult populations and a strong understanding of complex care environments. The Program Manager is responsible for developing, implementing, and overseeing all aspects of the program to ensure exceptional, person centered care that promotes health, safety, dignity, and autonomy. As a key leader within a CARF accredited agency, the Program Manager also serves as the primary liaison with the contracting body and external partners.

Schedule:

One (1) permanent, full-time position available, working 40 hours per week:

Monday through Friday, 0800-1600
Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.

In Your Role You Will

Manage / oversee a number of areas that include:

Administration

Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.

Employee Relations

Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.

Service Delivery

Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.

Public/Community Relations

Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Perform miscellaneous job-related duties as required.
Provide on-call and emergency coverage on pager or cell.
A complete and detailed list of key responsibilities can be available at time of interview.

***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
Must have specific experience with financial and human resource management.
Current WCB Occupational First Aid, Level 1 and CPR certificates required.
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
Experience with basic sign language and/or alternative communication strategies training or experience an asset.
Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle that has appropriate insurance

Other Requirements:

Prior experience in Trauma Informed Practices
Prior experience in implementing Behavioural Interventions
Successful criminal record/vulnerable sector check.
Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends

Work/life balance

Learning and career development opportunities

Competitive wages and salaries

Paid vacation and benefits for eligible employees

Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia

Matching RRSP plan for eligible employees within Alberta

Professional development opportunities and job-related training

Employee and Family Assistance Program

Long Service Milestone rewards

Employee referral bonus program

A values-driven workplace - as a Certified B Corp, we're committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity. We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

Apply on clients.njoyn.com About employer

More about this job

Responsibilities

The Program Manager will oversee the budget, staffing, personnel administration and day-to-day running of a residential home for young adults with complex medical needs. The role also designs trauma-informed care programs with family involvement and represents the program to funders, agencies and the community.

Requirements

Candidates need a humanities, social science or related degree, at least three years in a similar program with one year in a supervisory role, and experience in financial and human resource management. Current WCB Occupational First Aid Level 1, CPR and non-violent crisis intervention certificates are required, along with a valid Class 5 licence and a clean driver's abstract.

Skills

Program budgeting
Financial management
Human resource management
Staff supervision and coaching
Performance management
Labour relations
Grievance resolution
Trauma-informed care
Behavioural interventions
Program design and evaluation
Family engagement
Crisis intervention
Conflict resolution
Recruitment and hiring
Interagency liaison
Contract management
Policy compliance
CARF accreditation standards
Data analysis
Strategic planning
Sign language basics
Alternative communication strategies
Occupational First Aid
CPR

Benefits

Employee ownership and dividends
Work/life balance
Learning and career development
Paid vacation and benefits
Defined benefit pension plan (Municipal Pension Plan)
Matching RRSP plan
Professional development and training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program

Keywords

Program Manager
residential care
complex medical needs
young adults
trauma-informed care
behavioural interventions
program budget
human resource management
supervision
CARF
community support
assisted living
Kelowna
non-violent crisis intervention
on-call
employee ownership

Seniority

Manager

Perks

Generous paid time off
Retirement plan
Performance bonus
Paid training

Licences and certifications

WCB Occupational First Aid Level 1
CPR
Non-Violent Physical Crisis Intervention Certificate

Languages

English

Fields of study

Humanities
Social sciences

Own vehicle

Yes

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Work requirements

Jobs in Canada