Business Analyst

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Job Description :-

Business Analyst

Primary Skill Set

• Requirements elicitation, analysis, and documentation for Insurance and Banking applications
• User Story creation, backlog grooming, and acceptance criteria definition
• Sprint Planning, prioritization, and Agile delivery support
• Stakeholder management and cross-functional communication
• Functional analysis, process mapping, and solution validation

Job Description

We are seeking a highly skilled Business Analyst with experience in Insurance and/or Banking applications to join our team. The ideal candidate will act as the bridge between business stakeholders and technology teams, ensuring business needs are effectively translated into actionable requirements and successful solutions.

The candidate should possess strong analytical, communication, and facilitation skills, along with experience working in Agile environments and delivering complex digital transformation initiatives.

Key Responsibilities

• Collaborate with business stakeholders, product owners, and SMEs to gather, analyze, and document business requirements.
• Facilitate requirement workshops, stakeholder discussions, and discovery sessions.
• Translate business requirements into detailed user stories, functional requirements, process flows, and acceptance criteria.
• Manage and maintain the product backlog, ensuring stories are appropriately prioritized based on business value and delivery timelines.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Work closely with Product Owners to prioritize requirements and define MVP and release scope.
• Communicate requirements effectively to development, QA, and other cross-functional teams.
• Support the development team throughout the implementation lifecycle by clarifying requirements and resolving functional questions.
• Conduct impact analysis for new initiatives, enhancements, and regulatory changes.
• Validate delivered solutions against business requirements and support User Acceptance Testing (UAT).
• Track requirement changes and ensure alignment between business expectations and delivered functionality.
• Collaborate with project managers, architects, developers, and testing teams to ensure successful project delivery.
• Support production releases and post-implementation activities as required.

Required Qualifications

• Good years of Business Analysis experience in Insurance, Banking, Financial Services, or similar regulated industries.
• Strong experience with requirements gathering, elicitation techniques, and stakeholder management.
• Hands-on experience writing Epics, Features, User Stories, and Acceptance Criteria.
• Experience facilitating Agile ceremonies including Sprint Planning, Backlog Grooming, and Sprint Reviews.
• Strong understanding of Agile/Scrum methodologies.
• Experience with Jira, Confluence, Azure DevOps, or similar Agile tools.
• Ability to perform gap analysis, process mapping, and business process improvement.
• Strong communication, presentation, and negotiation skills.
• Experience working with distributed business and technology teams.
• Excellent analytical, problem-solving, and organizational skills.

Preferred Qualifications

• Experience in Life Insurance, Wealth Management, Policy Administration, Claims, Underwriting, Digital Portals, or Banking Operations.
• Knowledge of SDLC and Agile delivery methodologies.
• Experience supporting mobile, web, and enterprise applications.
• Exposure to API integrations and digital transformation initiatives.
• Familiarity with AI-assisted tools such as Microsoft Copilot, Jira Rovo, and business process automation platforms.

Key Skills

• Requirement Gathering
• Stakeholder Management
• User Story Writing
• Backlog Management
• Sprint Planning
• Prioritization
• Agile / Scrum
• Jira & Confluence
• UAT Support
• Process Mapping
• Gap Analysis
• Banking & Insurance Domain Knowledge
• Communication & Facilitation
• Business Process Analysis

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.