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Added 12 mins ago
AE
Manager of Compliance - Privacy
American Express
Toronto, ON
- Full-time
Added 12 mins ago
TH
Coordinator, Community Engagement
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Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 12 mins ago
OL
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Supports the care team in providing care and services to meet the physical, emotional, social, and spiritual needs of residents.
Added 12 mins ago
Retail Sales Associate
Fire & Flower Inc.
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Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 12 mins ago
CL
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- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 12 mins ago
Licensed Practical Nurse PWLLL
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Plan, organize and deliver fitness programs and services. Maintain records as needed including program area maintenance items and daily checklists.
Added 12 mins ago
HR Advisor - Employee Relations
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…emphasizing access to primary health care, prevention programs and…
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…emphasizing access to primary health care, prevention programs and…
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Added 12 mins ago
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Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot
Carleton Place, ON
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Added 12 mins ago
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Sales Associate
Staples Inc.
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Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 12 mins ago
A
Reactor Components Manager
AtkinsRéalis
Mississauga, ON
- Full-time
…engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of…
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Engineering Manager Mechanical Engineering, Port Elgin
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Port Elgin, ON
- Full-time
The Engineering Manager Mechanical Engineering, Port Elgin office is responsible for leading a group of Mechanical Design and Process System Engineers executing design or field work for…
Added 12 mins ago
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- Full-time
…funding for healthcare initiatives, research, and community…
Added 12 mins ago
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Senior Manager, Project Management
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Prince George, BC
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The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
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7722 - Seasonal Sales Help
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- $17.95 USD / hour
- Temporary
…presentations, and be a subject matter expert in our products and…
Added 12 mins ago
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Weekday PT Evening Dishwasher
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London, ON
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Added 12 mins ago
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Duty Counsel, Criminal
Legal Aid Ontario
Toronto, ON
- Contract
To provide duty counsel services, remotely and in-person, at the Toronto Courthouse, Toronto Regional Bail Centre or the Toronto South Detention Centre. The individual selected for this…
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L
7802 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
…presentations, and be a subject matter expert in our products and…
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L
7794 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
…presentations, and be a subject matter expert in our products and…
Added 12 mins ago
L
5729 - 3rd Key
Lids
Barrie, ON
- $18.45 USD / hour
- Part-time
…presentations, and be a subject matter expert in our products and…
Added 12 mins ago
TH
Pro Account Sales Part Time (ST. JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure…

Tata Consultancy Services

Business Relationship manager

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required Experience:

good years of experience in Client Management, Account Management, Customer Success, Business Development, or IT Services delivery leadership.

Proven experience managing large enterprise customers and driving revenue growth.

Strong stakeholder management, commercial acumen, and customer engagement skills.

Experience in contract management, forecasting, margin improvement, and escalation management.

Key Responsibilities:

Build and strengthen relationships with key customer stakeholders.

Retain and grow existing customer accounts.

Ensure timely resolution of escalations and client concerns, implementing risk mitigation plans as needed.

Drive high Customer Satisfaction Index (CSI) and Lifeline outcomes.

Analyze CSI and Lifeline feedback to identify and execute improvement actions.

Identify and position new service offerings in collaboration with pre-sales and solutioning teams.

Expand account footprint by promoting full-service engagements and non-linear growth opportunities.

Achieve Total Contract Value (TCV) and revenue growth targets.

Improve account profitability and margins.

Ensure timely billing, collections, and receivables management.

Collaborate with delivery teams and customers to measure and showcase realized business value.

Support the creation of customer success stories and business case studies.

Identify and develop customer references and referral opportunities.

Review delivery plans, project progress, budgets, and overall account health.

Provide accurate account revenue forecasts and business insights."

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

The Business Relationship Manager is responsible for building and strengthening relationships with key stakeholders to retain and grow existing accounts. They must drive revenue growth, manage account profitability, and ensure high customer satisfaction through effective escalation management and service delivery.

Requirements

Candidates must have significant experience in client management, account management, or IT services delivery leadership. Proven ability to manage large enterprise customers, drive revenue, and demonstrate strong commercial acumen is required.

Skills

Client Management
Account Management
Customer Success
Business Development
IT Services Delivery
Stakeholder Management
Commercial Acumen
Customer Engagement
Contract Management
Forecasting
Margin Improvement
Escalation Management
Risk Mitigation
Revenue Growth
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Client Management
Account Management
Customer Success
Business Development
IT Services
Stakeholder Management
Commercial Acumen
Contract Management
Forecasting
Margin Improvement
Escalation Management
Revenue Growth
Customer Satisfaction Index
CSI
Lifeline
Total Contract Value
TCV
Risk Mitigation
Pre-sales
Solutioning
Account Profitability
Business Insights
Enterprise Customers
Technology Partner
AI-led Technology

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