Desktop Support Engineer

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community

Desired Competencies

1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
2. Expertise on windows 10/11 administrations
3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues
4. Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)
5. Hands on Experience on MS Office upgrades / deployments
6. Working knowledge on Dell laptops/Desktops hardware issues
7. Troubleshooting of Office 2016 issues
8. Knowledge in troubleshooting VPN related issues
9. Mobile Device Management support
10. Experience on Windows Imaging process using SCCM
11. Experience on Data Migration tools and O365 One drive
12. knowledge on windows server operating system, DNS and DHCP
13. knowledge on Switches and Routers
14. Good communication skills.

Should have valid driving license to drive independently

Good-To-Have

1. Knowledge on Application packaging and Imaging
2. SCCM Knowledge
3. Experience on Office upgrades / Deployments

Microsoft windows Certification

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.