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scientifique principal(e) Guerre électronique et SIGINT / Lead Scientist Electronic Warfare and SIGINT
Syntronic
Montreal, QC
- Full-time
…life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something…
Added 2 mins ago
C
Lead Data Scientist / VP
Citi
Mississauga, ON
- Full-time
Perform feature engineering, variable selection, model tuning, validation, sensitivity testing, and performance evaluation.
Added 2 mins ago
C
Lead Data Scientist / VP
Citi
Mississauga, ON
- Full-time
Perform feature engineering, variable selection, model tuning, validation, sensitivity testing, and performance evaluation.
Added 2 mins ago
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Lead Data Scientist / VP
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- Full-time
Perform feature engineering, variable selection, model tuning, validation, sensitivity testing, and performance evaluation.
Added 18 mins ago
AP
Test Analyst
Aulton Pharmaceuticals
Canada
- Full-time
Support automation testing initiatives where applicable.
Added 18 mins ago
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Salesforce DevOps Lead || Fulltime || Toronto, ON
AceStack
Toronto, ON
- Full-time
…implementation, and governance of CI/CD pipelines, deployment automation, and release management for enterprise-scale Salesforce…
Added 18 mins ago
GT
Lead Data Engineer / Data Product Lead – Snowflake
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Own one or more enterprise data products across architecture, design, development, testing, deployment, production readiness, and ongoing enhancement.
Added 18 mins ago
GC
HIL Commissioning Engineer
Global Connect Technologies
Windsor, ON
- Full-time
Support test automation, regression testing, and validation reporting.
Added 18 mins ago
CP
Electronic Technician
Common Pixels
Mississauga, ON
- Full-time
…facility specializes in the assembly, integration, repair, and testing of commercial displays, digital kiosks, and related…
Added 18 mins ago
F
Staff Frontend Engineer
Forma.ai
Toronto, ON
- Full-time
…strategy, and help the team navigate complexity in workflows, automation, reporting, and data exploration at…
Added 18 mins ago
NR
Accounts Payable Manager
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- Full-time
Process Optimization: Continuously analyze AP operations to identify opportunities for efficiency, scalability, automation, and continuous improvement.
Added 47 mins ago
Application Developer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dartmouth, NS · Stellarton, NS · Mississauga, ON
Design and implement Salesforce Marketing Cloud solutions using Journey Builder, Email Studio, Automation Studio, and Mobile Studio.
Added 47 mins ago
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Sr. Java Fullstack Developer-Angular/Banking
BeachHead
Toronto, ON
- $59.48 to $79.66 CAD / hour
- Contract
Improve platform quality and reliability through testing, automation, monitoring, and technical debt reduction.
Added 47 mins ago
KI
Hybrid - PL/SQL Developer (Unix & DB2)
KPG99 INC
Montreal, QC
- Contract
…maintaining, and optimizing database solutions, batch processes, and automation scripts that support critical business applications. The role requires strong analytical skills, attention to…
Added 47 mins ago
QT
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Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Added 1 hour ago
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Sr. HRIS Analyst
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Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows
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Director, Financial Reporting
Regional Group
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Partner with Business Transformation on finance systems, data integrity, automation, workflow design and process improvements that strengthen controls and reduce manual effort.
Added 1 hour ago
T
Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
…with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer…
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- Full-time
…work will span hands-on development, platform integrations, automation, release quality, and ongoing improvements to platform performance and stability. You will also contribute to…
Added 1 hour ago
RE
Senior Accountant
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Mississauga, ON
- Full-time
…requirements without a proportionate increase in manual effort; use automation and AI-enabled tools where…
Added 1 hour ago
B
Validation Analyst
Billennium
Canada
- Full-time
…digital solutions, including data pipelines and interfaces, automation applications, data-driven models, and statistical tools. Ensure that all validation activities are properly documented…
Added 1 hour ago
IS
SAS / Python Developer
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Validation & Testing: Perform side-by-side output validation and debugging between legacy SAS outputs and new Python implementations to ensure statistical and logical parity.
Added 1 hour ago
RD
Senior Java Software Developer
Randstad Digital
London, ON
- $65 to $75 CAD / hour
- Contract
Platform Quality & Automation: Drive platform reliability by implementing automated unit and integration tests, participating in code reviews, and addressing technical debt.
Added 1 hour ago
CD
Advanced Manufacturing & Automation Engineer
Crop Defenders Ltd
Windsor, ON
- Full-time
Advanced Manufacturing & Automation Engineer – Windsor, ON
Added 1 hour ago
GC
HIL Test Engineer
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Windsor, ON
- Full-time
Support test automation, regression testing, and validation reporting.

Tata Consultancy Services

IVR Automation tester

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Skills and Responsibilities:

Role Overview

We are looking for a hands-on IVR Automation Tester with strong experience in QA automation for Contact Centre / CCaaS environments. The candidate should have hands-on expertise with Cyara Velocity for IVR automation. Experience with Genesys Cloud CX or a similar CCaaS platform is preferred.

Key Responsibilities

Design, develop, execute, and maintain automated IVR test cases using Cyara Velocity.
Create reusable and parameterized automation scripts for IVR regression testing.
Perform functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Validate IVR menus, voice prompts, DTMF, speech recognition, call routing, call transfers, queue handling, and fallback/error scenarios.
Validate inbound routing, agent handoffs, and context/data transfer across IVR and contact-center systems.
Prepare test plans, test scenarios, test data, and comprehensive regression suites.
Support SIT/UAT and production validation, along with test-environment coordination.
Analyze Cyara automation execution results and troubleshoot failed test runs.
Differentiate application defects from automation, configuration, and environment issues.
Log, track, and support defect triage through resolution.
Provide clear test execution, defect, and regression reporting.

Must-Have Skills

Strong hands-on experience with Cyara Velocity
IVR automation and contact-center testing
IVR functional, integration, regression, and end-to-end testing
Strong understanding of telephony concepts, including:
SIP
DTMF
Call routing
Call transfers
Queues
Speech recognition
QA methodologies and test lifecycle
Defect tracking and management tools
Troubleshooting and root-cause analysis of automation failures

Preferred Skills

Genesys Cloud CX
Genesys Architect
ACD / skills-based routing
API testing
CI/CD tools
Cyara Cruncher / Pulse
ASR / TTS testing
Multilingual IVR testing
Agile / Scrum methodology

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, execute, and maintain reusable automated IVR tests with Cyara Velocity, covering customer journeys, call flows, routing, prompts, transfers, and error scenarios. Coordinate test plans and environments, analyze results, troubleshoot failures, support defect resolution, and report testing outcomes across SIT, UAT, and production validation.

Requirements

Requires hands-on experience with Cyara Velocity IVR automation and contact-center testing, along with knowledge of IVR functional, integration, regression, and end-to-end testing. Candidates should understand telephony concepts such as SIP, DTMF, routing, transfers, queues, and speech recognition, and be able to troubleshoot automation failures and manage defects; Genesys Cloud CX experience is preferred.

Skills

Cyara Velocity
IVR Automation
Contact Center Testing
Genesys Cloud CX
Genesys Architect
Telephony
SIP
DTMF
Call Routing
Speech Recognition
Regression Testing
Integration Testing
API Testing
Defect Management
Root-Cause Analysis
Agile/Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Cyara Cruncher
Cyara Pulse
IVR Automation
Contact Center
CCaaS
Genesys Cloud CX
Genesys Architect
SIP
DTMF
Call Routing
Call Transfers
Queue Handling
Speech Recognition
ASR
TTS
ACD
Skills-Based Routing
API Testing
CI/CD
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
SIT
UAT
Defect Management
Root-Cause Analysis
Multilingual IVR Testing
Agile/Scrum

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