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Added 4 mins ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
Mastery of Java, with a focus on automated testing, root cause analysis, and debugging.
Added 4 mins ago
M(
Senior Platform Engineer, Quality Platform
MaintainX (An Autodesk Company)
Remote, Canada
- $107,000 to $195,000 CAD / year
- Full-time
- Remote
As a Senior Engineer on the Quality Platform team, you'll build the shared testing infrastructure, frameworks, and AI-assisted tooling that every engineering team at MaintainX relies on to…
Added 4 mins ago
MI
Associate Director, Client Data Team
MUFG Investor Services
Halifax, NS
- Full-time
…clients, Data Migration and remediation, solution verification, testing and investment data maintenance for Fund of…
Added 4 mins ago
RB
Senior Manager - WM Business Risk
Royal Bank of Canada
Toronto, ON
- Full-time
…obligations. Drive innovation in control design and control testing methods, working with control owners to leverage automation and data to modernize controls testing. Manage the rolling…
Added 4 mins ago
RB
Manager, AML Model Testing
Royal Bank of Canada
Toronto, ON
- Full-time
In support of RBC’s commitment to maintaining a robust enterprise AML Program, the AML Model Testing Manager will support the ongoing AML model development testing process to ensure the…
Added 19 mins ago
YP
Salesforce FinancialForce PSA (Certinia) Developer
YDC Pro
Canada
- Contract
Configure Salesforce objects, workflows, automation, and integrations.
Added 19 mins ago
IG
Quality Assurance Automation Engineer
Insight Global
Toronto, ON
- $37 to $43 CAD / hour
- Contract
Insight Global is looking for an experienced Automation Engineer to support the design, development, and execution of automated testing solutions. The ideal candidate will have strong web…
Added 19 mins ago
TT
Hardware Design Test Coop
Teledyne Technologies Incorporated
Waterloo, ON
- Full-time
…reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research,…
Added 19 mins ago
MI
Associate Director, Client Data Team
MUFG Investor Services
Halifax, NS
- Full-time
…clients, Data Migration and remediation, solution verification, testing and investment data maintenance for Fund of…
Added 19 mins ago
R
Growth Marketing Manager
Roadpost
Toronto, ON
- Full-time
…preparedness platform, one that combines intelligent monitoring, automation, and real-time visibility to give people and their Safety Circles confidence when it matters most. We're just…
Added 19 mins ago
R
Digital Marketing Manager
Roadpost
Toronto, ON
- Full-time
…product listings, airtime plan pages, checkout flows, and A/B testing. Coordinate the website’s shift toward a service-first experience, working with designers and stakeholders to deliver…
Added 33 mins ago
L
Senior Software Engineer
LTM
ON · Ontario, Canada
- $100,000 to $110,000 USD / year
- Full-time
Contribute to CICD automation and DevOps best practices
Added 33 mins ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
Mentor junior SQA analysts on testing best practices, tools, and automation techniques.
Added 48 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
Translating client and internal business needs into clear requirements for the technical team, and identifying fit-for-purpose opportunities for automation and AI
Added 48 mins ago
B
Senior Machine Learning Engineer
BuzzClan
Toronto, ON
- Contract
Strong proficiency in Python and SQL, with demonstrated experience developing, testing, and deploying machine learning models into production environments.
Added 48 mins ago
B
Cyara Developer / Senior Tester (Cyara Automation)
Bevertec
Toronto, ON
- Contract
Candidate should be responsible for designing and building Cyara automation for IVR and contact flow validation, executing functional and regression testing, and supporting defect triage…
Added 48 mins ago
E
Braze Lead Developer
EXL
ON · Ontario, Canada
- Full-time
Implement and guide Braze SDK integration (iOS, Android, Web), API usage, CI/CD for Braze assets, environment management, and QA/testing.
Added 48 mins ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
…cloud services and AI‑powered features. You'll combine hands-on testing (manual and automated) with strategic adoption of the latest tools in generative AI, test automation, and DevSecOps…
Added 49 mins ago
BO
IT & Systems Manager (AI-First)
Bells of Steel
Calgary, AB
- Full-time
Run the replacements we have in flight - ERP, email platform, shipping - with parity testing against the outgoing system, validated data migration, a written rollback plan, and no cutovers…
Added 49 mins ago
E
QA Specialist
Entrust
Ottawa, ON · Canada - Ottawa
- Full-time
…cross-functional engineering team to plan, execute, and document testing across web applications, APIs, integrations, cloud and on-premises deployments, and complex customer workflows. This…
Added 49 mins ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
…cloud services and AI‑powered features. You’ll combine hands-on testing (manual and automated) with strategic adoption of the latest tools in generative AI, test automation, and DevSecOps…
Added 1 hour ago
Coordonnateur·rice de localisation (chinois simplifié)/Localization Coordinator, Simplified Chinese
2K
Montreal, QC
Added 1 hour ago
TG
Security Engineering Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…of a dedicated technical project - such as building security automation, integrating testing tools into CI/CD pipelines, or enhancing detection mechanisms - leaving a tangible impact on our…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 1 hour ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…systems. Implement software updates, new tooling systems, and automation integrations as required by the production…

Tata Consultancy Services

IVR Automation tester

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyse execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVR contact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

Salary Range - CA$ 80,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable regression suites in Cyara Velocity, validating customer journeys, call flows, menus, prompts, routing, transfers, queues, and error handling. Analyze test results, troubleshoot automation failures, coordinate environments and test data, support defect triage, and perform production validation.

Requirements

Candidates need hands-on expertise in Cyara Velocity and IVR/contact centre testing, along with knowledge of telephony concepts such as SIP, routing, and call transfers. QA methodologies and defect management experience are required; Genesys Cloud CX is preferred, while skills such as API testing, CI/CD, and Agile Scrum are advantageous.

Skills

Cyara Velocity
IVR Testing
QA Automation
Genesys Cloud CX
Contact Centre Testing
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Genesys Architect
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Production Validation
Agile Scrum

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