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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 31 mins ago
MC
Product Marketing Manager - Trading
Moomoo Canada
Toronto, ON
- Full-time
Cross-Functional & Partner Alignment: Collaborate closely with external influencer partners and internal marketing teams to ensure event content is accurate, engaging, tailored to Canadian…
Added 31 mins ago
M
Product Marketing Manager - Trading
moomoo
Toronto, ON
- Full-time
Cross-Functional & Partner Alignment: Collaborate closely with external influencer partners and internal marketing teams to ensure event content is accurate, engaging, tailored to Canadian…
Added 45 mins ago
RB
Assistant Branch Manager Intern
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Added 1 hour ago
J
Back Office Support Specialist
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada.
Added 1 hour ago
V
Care Partner
VMCH
Mulgrave, NS
- Full-time
As a Care Partner, you will be at the heart of our mission, empowering older adults to remain independent, safe and connected within their own homes and communities.
Added 1 hour ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 1 hour ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
Build compelling partnership value propositions and business cases to secure internal alignment and partner buy-in
Added 1 hour ago
J
Senior Software Engineer II - Platform & Enablement
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer II – Platform & Enablement based…
Added 1 hour ago
J
Founder, Data Centre Buildout
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Founder, Data Centre Buildout based in Canada.
Added 1 hour ago
J
Founding Engineer
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Founding Engineer based in Canada.
Added 1 hour ago
Transit Revenue Contract Coordinator
City of Edmonton
AB
Facilitate and lead regional U-Pass contract negotiations with post-secondary institutions and partner municipalities, including complex financial analysis
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.
Added 2 hours ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 2 hours ago
C
Solutions Designer
Cisco
Mississauga, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 2 hours ago
ZG
Content Creator, Social & Digital
Zeno Group Canada
Toronto, ON
- Full-time
Creator Partnerships & Brand Activations: Partner with social and creator marketing teams to capture content at events, brand activations, creator collaborations and other campaign moments.
Added 2 hours ago
MC
Program Manager
MatchBox Consulting Group
Calgary, AB
- Contract
Partner with project sponsors, business leaders, project managers and other program managers to define scope, deliverables, resources, work plans, budgets and timelines.
Added 2 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to…
Added 2 hours ago
PV
Store Manager
Pet Valu
Vancouver, BC
- Full-time
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet…
Added 2 hours ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences…
Added 2 hours ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Partnership and delivery - Partner with Human Resources Learning & Development and other stakeholders to create continuity from onboarding through in-role mastery, and contribute specialist…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
Chargé(e) de projet en environnement
WSP
Montreal, QC
Added 2 hours ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…

Tata Consultancy Services

IVR Automation tester

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyse execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVR contact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

Salary Range - CA$ 80,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable regression suites in Cyara Velocity, validating customer journeys, call flows, menus, prompts, routing, transfers, queues, and error handling. Analyze test results, troubleshoot automation failures, coordinate environments and test data, support defect triage, and perform production validation.

Requirements

Candidates need hands-on expertise in Cyara Velocity and IVR/contact centre testing, along with knowledge of telephony concepts such as SIP, routing, and call transfers. QA methodologies and defect management experience are required; Genesys Cloud CX is preferred, while skills such as API testing, CI/CD, and Agile Scrum are advantageous.

Skills

Cyara Velocity
IVR Testing
QA Automation
Genesys Cloud CX
Contact Centre Testing
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Genesys Architect
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Production Validation
Agile Scrum

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