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Added 43 mins ago
RL
Customer Quality Technologist (6 months assignment)
Romet Limited
ON · Mississauga, ON
- Full-time
…and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past…
Added 3 hours ago
RM
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- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
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VP of Delivery
Two Circles
Vancouver, BC
- Full-time
You will be a key delivery partner to our EVP, Technology - North America. This is a hands-on leadership role, not a governance or process role sitting apart from the work. You will take…
Added 3 hours ago
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SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
…Acceleration and Data (STAD) team at National Bank means acting as a specialist in the administration and operation of SAS analytical platforms. In this role, you will have a direct impact…
Added 8 hours ago
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Elevated Support Senior Specialist
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Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
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Added 10 hours ago
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Added 10 hours ago
Senior GRC Specialist
OCS Ontario Cannabis Store
Toronto, ON
We're looking for a Senior GRC Specialist to join our team.
Added 10 hours ago
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Customer Support Specialist - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Added 11 hours ago
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
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S M Software Solutions Inc
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Toronto, ON
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
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Added 14 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.
Added 14 hours ago
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Commercial Relationship Coordinator
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Added 15 hours ago
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Added 17 hours ago
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Clinical Nurse Specialist Navigator
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Kawartha Lakes, ON · Lindsay, ON
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The Hospital to Home Department is currently seeking a Permanent Full-Time Clinical Nurse Specialist Navigator to join their healthcare team.

Tata Consultancy Services

IVR Automation tester

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$90,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyse execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVR contact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

Salary Range - CA$ 80,000 - CA$ 100,000 Per annum

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable regression suites in Cyara Velocity, validating customer journeys, call flows, menus, prompts, routing, transfers, queues, and error handling. Analyze test results, troubleshoot automation failures, coordinate environments and test data, support defect triage, and perform production validation.

Requirements

Candidates need hands-on expertise in Cyara Velocity and IVR/contact centre testing, along with knowledge of telephony concepts such as SIP, routing, and call transfers. QA methodologies and defect management experience are required; Genesys Cloud CX is preferred, while skills such as API testing, CI/CD, and Agile Scrum are advantageous.

Skills

Cyara Velocity
IVR Testing
QA Automation
Genesys Cloud CX
Contact Centre Testing
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
Genesys Architect
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Production Validation
Agile Scrum

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